BILBAO CAR RENTAL REVIEWS

No cars available for me.

Picking up and returning the car took around 5-10 minutes. The service attitude was good, and communication in English was possible.

The service attitude was excellent, but the staff lacked familiarity with the business.

Todo perfecto

Todo fácil y bien

Staff provided detailed explanations, did not push insurance, and we were lucky there was no queue.

Overall service is good

Dollar and Hertz have merged, and I have used Dollar in the US before.

Satisfied

The service was quite good.

Staff were nice, but the condition of the car was truly terrible. I couldn't believe that they gave me a car in such poor condition - so many dents, scratches, and the interior was stained all over. It's a fine service if you're getting a good deal, but I wouldn't pay average prices for their services.

The car had a low tire from the moment we got it. We were told that it was a configuration problem, but it wasn’t.

Both pick up and drop off staff were VERY helpful and personable. I'd like to name them but I've already forgotten, maybe support can send a quick personalized email note to check in (mostly so I can give them credit). Thank you team!

Everything was normal. All the terms were clearly explained.

Centauro staff at Bilbao Airport was ace! They were friendly and accommodating. Appreciation to the staff who helped us change the setting on the car to English. Super friendly and funny!

Car was fine but the customer service was VERY slow, impersonal and very disorganized at pick up. there was zero customer service and they ended up charging me more then what I signed up for on easyrentcars. awful experience.

There were no signs anywhere in the airport to show the pickup location. Once we talked to about 3 different people, they led us in the general direction. The shuttle arrived after about 45 mins. There was only one person at check in (who was also the shuttle driver) so that took another hour before we actually had the car. Ok car rental had given us the wrong address for returning the car so we spent over an hour driving around to find it and made it to the airport about 35 minutes before departure. Extremely stressful in every way and will never book with OK car rental again.

It was a very easy process dealing with the staff at record go. They made renting cars easy

Try it

Very satisfied

The car we were given was not the one we ordered, but it was close. Sadly this meant it was slightly smaller, which caused some difficulties, and there were dents on the car when we picked it up. Thankfully these were all known about and we were not charged. Pickup was fast and good and dropoff took no time whatsoever.

Worked well, first time we've used Qeeq, we will look again when booking next time.

It was okay, but way too slow.