GRANADA CAR RENTAL REVIEWS

Very good.

The overall process was very smooth.

Good vehicle condition and excellent service.

The service is very nice, meeting the standard of a good salesperson.

Large car rental company, reliable. However, the cross-border fee is different from what is shown on the platform.

The service attitude was good, though efficiency in Spain is generally slower.

Overall satisfied.

I had noticed that one of the plastic part for A/C air redirect was broken. I'd checked the outside thoroughly but didn't do the inside. And it looked fine until I touched it to change the direction. I swear that it wasn't me but what they said was that they hadn't heard about it before so I was responsible for it. Come on. If you guys had done the inspection with a minor effort, this wouldn't have happened in the first place. Shame that I'd had a great time until that moment and it completely ruined the entire experience with Alamo. Alamo would absolutely be my last choice for rentals.

The actual car rented was completely different from the original booking. Except for the driver's seat, none of the seats could be adjusted, making it uncomfortable to sit.

The car was quite dirty, and there was a lot of sticky residue on the side door.

Good, no trouble encountered.

Very friendly staff at the rental office.

Satisfied

Satisfied

All good I wanted to add a driver for 5 days in the middle of my 3 week hire. They would not let me do this it had to be until the end of the hire.

Renting a car is very convenient, and the reception staff are very patient.

Great location with a wide selection of car models.

The pickup office is actually inside the train station. We were greeted by a very tall lady who clearly walked us through everything in the office – where to pick up the car, the exact parking spot, the plate number, and how to exit the parking garage. We followed her instructions and found the car with no issues, but when we tried to leave the parking lot, the barrier wouldn’t lift even after scanning the QR code like it said. Just when we had no idea what to do, we saw the same lady coming over from a distance. She checked and said it was a system issue, then manually lifted the barrier to let us out. We also asked if we could return the car early in Seville since we’d arrive after office hours, and she told us there’s a where you can just drop the key in.

Quite satisfied. The selected car model was not available at pickup, but they offered two options, and I chose the FORD PUMA small SUV. It had over 60,000 kilometers on it but looked very new. I informed the staff that I had already purchased insurance domestically, and they didn’t object. Everything is digital now; you just confirm and sign on a PAD, and they'll send an email to you. An additional deposit of 200 euros was charged. There are two points to note: First, the pickup time depends on the actual time you go to handle the paperwork. If your original return time aligns exactly with a full day, you’ll be charged for an extra day, so make sure the staff adjusts the return time accordingly. Second, the car doesn’t come with a full tank, and you don’t need to return it with a full tank, but the fuel level must be higher than at pickup. This can be tricky to manage—I ended up adding fuel worth a dozen euros more, and it wasn’t refundable. The deposit was returned within two to three days after the car was dropped off.