FRANCE CAR RENTAL REVIEWS

No hard selling at the counter, which was nice. We originally booked to pick up in Marseille and return in Lyon, but our plans changed and we asked to return the car in Marseille instead—no extra fees at all. The car was in great condition and had CarPlay. Just remember to bring your own cable, and note that the CarPlay port is a regular USB-A if you want it to work. Overall, driving in France felt really relaxing; outside the big cities, it’s actually very suitable for road trips.

Staff were pretty friendly and easy to talk to

The car we originally booked was a bit small, but the rental company helped us switch to a more suitable one and the extra cost was reasonable. We’ve used this company a few times now, their service is solid and they don’t push any unwanted add‑ons. Overall, pretty good!

Excellent experience, the car was really new and in great condition.

Everything else was great, but the deposit was insanely high.

They gave us a same-class Toyota Proace with just over 1,500 km on it, basically a brand‑new car. We also took their full insurance, which made the whole experience a lot smoother and stress‑free.

Service was really fast, but I still haven’t seen any charge go through yet, so I’m feeling a bit uneasy about it.

They sorted things out right away as soon as an issue came up, and their attitude was excellent.

Everything went smoothly overall. Everyone was professional and friendly, except for one female staff member I ran into at terminal 1.

Service attitude was okay overall. Honestly, Avis and Budget are basically the same counter—just pick whichever’s cheaper. The key drop box is only labeled Avis, no Budget, but that shouldn’t really matter. One annoying thing: when we booked, the main driver didn’t bring their physical credit card, and Apple Pay couldn’t be used for the deposit. Another person, listed as the second driver, tried to switch to being the main driver and use their own physical card, but the staff refused to change it. Really hard to understand their logic.

The staff at the store were super friendly and helpful.

We happened to get a brand-new car with less than 10,000 km on it, and the whole rental experience was excellent. The staff knew we already had our own insurance and clearly explained how to file a claim if we ever needed to. Before we drove off, the inspector noticed the gas tank was only half full even though the contract said it should be full, so he immediately updated the paperwork and noted that we’d be refunded for the half tank of gas (since the car has to be returned with a full tank). Overall, it was a fantastic rental experience and completely different from the negative reviews we’d seen beforehand.

Super efficient from start to finish!

There are a few rental companies whose names instantly make me feel at ease, and Avis is one of them. Big brands usually mean more reliable service. But this time the drop-off location info was a mess, and I couldn’t get through on the phone after trying multiple times—the branch number was basically useless. That’s why I can’t give a full 5 stars.

Wow, just awesome.

Overall, the whole process was really quick.

Definitely stick with the big rental companies—everything’s more reliable and hassle‑free.

Overall a really good experience with the rental company, the staff were very friendly and helpful.

I really hope the actual car model can match what I booked.

Really satisfied – the staff were super friendly and everything was handled quickly.