FRANCE CAR RENTAL REVIEWS

Very satisfied!

No contract or invoice was provided, and there was no staff to inspect the car during the return. It's been more than a week since returning the car, and there is still no update on the damage assessment.

Good service!

Very satisfied.

Very satisfied.

Very quick and convenient. It's easier to opt for full coverage at the store rather than purchasing insurance on QEEQ.

Overall good, had some disputes which QEEQ is resolving.

Very good.

Satisfied.

Good.

Good.

When picking up the car, a queue number was required followed by waiting in line. The staff's service attitude was decent, but they added insurance costs secretly without asking if it was needed. It amounted to an astonishing 2400 CNY, which was higher than the entire rental cost. They refused to issue a refund, claiming the customer had already signed the agreement. Therefore, avoid booking with this company. Seriously, do not book with this company. Additionally, if you read the contract carefully on the spot and refuse to purchase their insurance, I suspect they might find a tiny scratch upon car return and charge exorbitant repair fees. So, although their rental rates may seem low, the total cost for consumers ends up being much higher than other companies.

The car provided was not the specified model or an equivalent class.

The car rental office was empty when we arrived for our early morning flight. We had to wait an hour for someone to show up at the pickup location. The reserved car model was not available, and the so-called 'upgrade' had a smaller trunk, making loading luggage feel like a Lego puzzle each time. The service attitude was excellent, and we purchased full insurance and cross-border fees on-site. However, these costs were deducted directly from the pre-authorization, with an additional unexpected charge of a few dozen euros. Overall, apart from the lack of punctuality and slow car pickup process, there weren’t any major issues.

Efficient and fast.

The pick-up and drop-off times are very strict; arriving a few minutes late could result in being charged for an extra day. Moreover, the location is hard to find. Avoid AB Car Rental.

Pickup and return were both very convenient.

Picked up the car over the weekend, but there was only one staff member, so we had to wait for 2 hours to get the car. Additionally, the originally reserved model was unavailable, and they offered us an electric car instead, which we declined. During our discussion, the reserved model was returned, so we proceeded with the inspection and took the car.

Very satisfied, highly efficient, and easy car return!

The car provided was not the model I reserved. The drop-off location was hard to find, the address was unclear, and navigation struggled to locate it. There were no signs, and the drop-off address lacked clarity. It should specify which parking lot, such as P1 or P6, rather than just giving an address. I spent a long time searching and still couldn't find it. The phone went unanswered, and the service was very disappointing!