FRANCE CAR RENTAL REVIEWS

Immediately attended upon arrival, no one ahead, got it done in 5 minutes.

The process was quite fast.

It's acceptable.

The Avignon branch is excellent in all aspects, and the car is very new.

Excellent

The car pickup process was very slow, and the staff were inefficient. They didn't try to upsell insurance, just informed me about the liability in case of an accident. Communication in English was absolutely fine.

Very convenient

Renowned nationwide brand.

I arrived at 7:30 and was third in line. It was my turn at 7:50, and I was assisted by someone who was quite unhelpful. Instead of providing me with the same category of vehicle as specified in the contract, they gave me a BMW 2 Series, which is a small car with a trunk that could only fit three 20-inch suitcases. I disagreed, but they claimed it was a similar category and there was no choice because they were about to finish work. After insisting strongly, they offered me a Mazda XC60 but demanded an extra 720 euros. I had to agree because it was already late, and there were four of us. Additionally, I had to pay a 1000-euro deposit along with another unclear charge of 286.6 euros. When returning the car, I arrived nine hours earlier with the intent to dispute the situation. QEEQ didn’t help me resolve this issue either. I showed AVIS my rental agreement and, during my trip, compared the Mazda to the BMW 2 Series while taking photos. I threatened to file a police report, and after insisting, they refunded the 720 euros. QEEQ later compensated me with 300 RMB. I wouldn’t recommend AVIS in France at all!

The staff were quite efficient, but there was an issue with the insurance I had already purchased when placing the rental order. Avis couldn't find it in their system and asked me again if I needed to buy insurance. I repeatedly emphasized that I had already purchased it, but they claimed it was invalid. Eventually, I contacted customer service to communicate with them, and then they said they were not asking me to purchase again. I found this very confusing since they clearly told me they couldn't find the policy and even promoted the insurance prices for that day. Anyway, I didn't repurchase it in the end. Currently, my deposit hasn't been refunded yet, and I'm waiting for the process to be completed.

Quite good.

The staff were very nice, and the process was smooth.

We rented a car in France for a trip that included visiting Switzerland. The rental company charges a cross-border fee of €31.96 regardless of the number of days the vehicle is taken out of France. When picking up the car, one of the families traveling with us forgot their driver's license, which delayed the process until just before the store's closing time. As a result, the counter staff forgot to charge the cross-border fee. Later, when we drove into Switzerland, we realized this could invalidate the insurance we had purchased through QEEQ. Upon contacting QEEQ customer service, we were informed that it was a weekend and the rental company was closed, so they couldn't assist us immediately. We were advised to visit the nearest branch for clarification. On the next working day, we went to a nearby AVIS location to record the incident. Eventually, the cross-border fee was deducted from the deposit we had prepaid, resolving the issue.

The car was brand new with only 5,000 kilometers on it and in excellent condition!

This was an excellent car rental experience. I reserved a manual car but received a new automatic one with only over 9,000 kilometers on it. My favorite part was the unlimited mileage. We had a group of six, and this car was perfect for us, even accommodating four suitcases. We drove from southern France to Switzerland, then to Italy, and finally returned to Montpellier to return the car. Over 11 days, we drove more than 4,000 kilometers. Everything went smoothly! The car return process was also very quick—just handed over the keys and left.

Very satisfied, no hidden charges.

Very good.

It's okay overall, but the staff can be quite inflexible at times, insisting on having all the required documents.

Both pick-up and drop-off were very smooth. I purchased QEEQ's full insurance, and the staff did not try to upsell any additional coverage. During pick-up, the staff helped with luggage handling and thoroughly explained how to use the car. The in-car navigation was set to my preferred language, making it very convenient to use.

The overall service this time was excellent. A rare experience!