PARIS CAR RENTAL REVIEWS

Pretty good, they provided a hybrid car, which saves fuel and has various speed limit warnings.

Very satisfied, they provided a nearly new Peugeot 308 with around 10,000 kilometers driven.

The staff was friendly and welcoming.

The rental company and the car condition were excellent. The car provided for pick-up was exactly as booked and well-equipped.

It was acceptable. Booked a Volvo XC60 but got a French car, DS. The in-car navigation was difficult to use, and returning the car was extremely hard to find.

Very satisfied

It might have been rush hour, waited for almost an hour.

Very satisfied.

Very quick and convenient. It's easier to opt for full coverage at the store rather than purchasing insurance on QEEQ.

The car exchange location was at the Gare du Nord in Paris, but the navigation based on the address was incorrect. It was also France's National Day, and the store closed early, resulting in an additional 50 euros in parking fees for an extra night. Then, the next day I found out there was actually a key dropbox available for after-hours returns, and I could have just left the key there.

The system was down when picking up the car, and I had to wait for two and a half hours to get it. I was completely worn out from waiting. I booked a fuel car, but without informing me in advance, they forced a fully electric car on me and refused to change it for various reasons. Do you have any idea how inconvenient it is to drive an electric car in Europe? A trip that takes 4 hours with a fuel car requires 6 hours with an electric car because you have to recharge every 150-200 kilometers, and charging in Europe is also not very convenient.

When picking up the car, a queue number was required followed by waiting in line. The staff's service attitude was decent, but they added insurance costs secretly without asking if it was needed. It amounted to an astonishing 2400 CNY, which was higher than the entire rental cost. They refused to issue a refund, claiming the customer had already signed the agreement. Therefore, avoid booking with this company. Seriously, do not book with this company. Additionally, if you read the contract carefully on the spot and refuse to purchase their insurance, I suspect they might find a tiny scratch upon car return and charge exorbitant repair fees. So, although their rental rates may seem low, the total cost for consumers ends up being much higher than other companies.

The car provided was not the specified model or an equivalent class.

Shouqi does not have its own service, it is all handled by Europcar as an agent. Overall, the service level is average, but their marketing is quite aggressive. The car condition is mediocre, with mileage exceeding 90,000 kilometers. The tires had a slow leak, but fortunately, I managed to use the air pump at the gas station later. Personally, I feel Shouqi can be considered as Europcar's secondary brand, and I wonder how long it will survive.

The car rental office was empty when we arrived for our early morning flight. We had to wait an hour for someone to show up at the pickup location. The reserved car model was not available, and the so-called 'upgrade' had a smaller trunk, making loading luggage feel like a Lego puzzle each time. The service attitude was excellent, and we purchased full insurance and cross-border fees on-site. However, these costs were deducted directly from the pre-authorization, with an additional unexpected charge of a few dozen euros. Overall, apart from the lack of punctuality and slow car pickup process, there weren’t any major issues.

The pick-up and drop-off times are very strict; arriving a few minutes late could result in being charged for an extra day. Moreover, the location is hard to find. Avoid AB Car Rental.

Terrible service, arbitrary charges. There were three of us, and it took over an hour to pick up the car.

Quite satisfied.

The reserved car model was not available, and they provided a new car, but the upgrade required an additional fee. The contract and documents were in French, so please be aware.

Very satisfied, highly efficient, and easy car return!