The service was okay, but when we went to pick up the car on the first day, they told us there were no cars available. We were supposed to pick up the car at 11 AM but had to take a taxi to the airport to get it. By the time we got the car, it was already 2 PM, which delayed our plans.
I arrived at 7:30 and was third in line. It was my turn at 7:50, and I was assisted by someone who was quite unhelpful. Instead of providing me with the same category of vehicle as specified in the contract, they gave me a BMW 2 Series, which is a small car with a trunk that could only fit three 20-inch suitcases. I disagreed, but they claimed it was a similar category and there was no choice because they were about to finish work. After insisting strongly, they offered me a Mazda XC60 but demanded an extra 720 euros. I had to agree because it was already late, and there were four of us. Additionally, I had to pay a 1000-euro deposit along with another unclear charge of 286.6 euros. When returning the car, I arrived nine hours earlier with the intent to dispute the situation. QEEQ didn’t help me resolve this issue either. I showed AVIS my rental agreement and, during my trip, compared the Mazda to the BMW 2 Series while taking photos. I threatened to file a police report, and after insisting, they refunded the 720 euros. QEEQ later compensated me with 300 RMB. I wouldn’t recommend AVIS in France at all!
They provided a Fiat hybrid car, which was quite new, but the build quality was really poor. On the highway, it felt noisy with a constant whooshing sound. Picking up the car an hour late wasn’t an issue. Although the pickup location was at Montparnasse train station, there was no line. The staff didn’t try to push extra insurance when they found out I had purchased QEEQ insurance.
The staff was enthusiastic and acknowledged QEEQ insurance. Electronic contracts were available, the vehicle was in good condition, and the deposit was released within one hour after returning the car. The KONA is a hybrid vehicle, achieving 25 kilometers per liter of fuel, with fuel consumption in the city being lower than on highways.
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Felix Brown
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