Alamo, Paris Charles De Gaulle Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Alamo - Paris Charles De Gaulle Airport Information, Car Rental Instructions & Policies

Address

TERMINAL 2D, PARIS CHARLES DE GAULLE APT, ROISSY, J, 95700, FR

Telephone

+33148626581

Pick-up Instructions

The Alamo - Paris Charles De Gaulle Airport car rental location is in terminal

You can walk to the counter of Alamo - Paris Charles De Gaulle Airport car rental.

Our counters are situated at Terminal 2D and Terminal 1. For Terminal 2D: When you arrive from Terminal 2E/F/G or by TGV, please follow the signs to find Terminal 2D until rental area "location de voitures". The counter is situated outside the terminal building. For Terminal 1, exit your flight via the baggage reclaim and you will find our counter to the right. Please note if your reservation is for a minibus (9 seater), you will need to collect this from Terminal 2D due to height restrictions.

Drop-off Instructions

Please return to the rental car park between T2 E/F terminal buildings. Google map link: https://maps.app.goo.gl/Ba2VcLx8NpxGKJBb6

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Volkswagen Golf Suzuki Ciaz Gl Jeep Avenger Electric 5 Doors Kia Niro Vw Taigo Kia Stonic Peugeot 308 Fiat Tipo Estate Fiat Panda Manual Or Similar Jaecoo 5 Ev Max Toyota Starlet Seat Ibiza Volkswagen Caddy Grand Tourneo Connect Peugeot 3008 1.5 Automatic Or Similar Vw Virtus Tsi 10 Fiat Cronos 13 Show more > Volkswagen Golf Suzuki Ciaz Gl Jeep Avenger Electric 5 Doors Kia Niro Vw Taigo Kia Stonic Peugeot 308 Fiat Tipo Estate Fiat Panda Manual Or Similar Jaecoo 5 Ev Max Toyota Starlet Seat Ibiza Volkswagen Caddy Grand Tourneo Connect Peugeot 3008 1.5 Automatic Or Similar Vw Virtus Tsi 10 Fiat Cronos 13 Mazda Mx30 Jeep Renagade Seat Ateca Toyota Hilux Citroen C4 Spacetourer Citroen C4 Spacetourer 5 2 Renault Espace 7 Pax Mercedes-benz Vito Renault Trafic Passenger Renault Twingo Toyota Corolla Fiat Tipo Mercedes-benz Eqb Ford Kuga Kia Sorento Auto 5 Doors Hyundai Tucson Opel Combo Skoda Octavia Dacia Jogger 1.0 5 Plus 2 Seats Mercedes Vito Mystery Car Pack up ^	100% of the rental car rate plus EUR 250	30-60
Nissan Townstar 5.8m3 Fiat Talento Renault Clio Societe Iveco Daily 12m3 Peugeot Boxer Mercedes-benz Evito 6mâ³ Renault Trafic Iveco Daily 20mâ³ Iveco Daily 8m3 Renault Trafic 8mâ³ Pack up ^	100% of the rental car rate plus EUR 500	30-60
Bmw 1 Series Bmw 1 Series Audi Q2 Bmw Ix3 Pack up ^	100% of the rental car rate plus EUR 1000	30-60
Renault Koleos Bmw 520 Bmw 3 Series Mercedes C-class Mercedes Eqc Volvo Xc90 Chevrolet Corvette Convertible Or Similar Mercedes C-class Landrover Range Rover Sport Pack up ^	100% of the rental car rate plus EUR 2000	30-60
Other car models Pack up ^	100% of the rental car rate plus EUR 250-2000	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, AMEX

UnionPay is not accepted.

Debit card accepted: Visa, Master, AMEX

E-voucher

A mobile voucher is accepted; a printout is not required.

Age requirements

18 - 70 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

The following models require 1 year's of license holding time: Volkswagen Golf, Suzuki Ciaz Gl, Jeep Avenger Electric 5 Doors, Kia Niro, Vw Taigo, Kia Stonic, Nissan Townstar 5.8m3, Fiat Talento, Peugeot 308, Fiat Tipo Estate, Fiat Panda Manual Or Similar, Jaecoo 5 Ev Max, Toyota Starlet, Seat Ibiza, Renault Clio Societe, Renault Twingo

The following models require 3 year's of license holding time: Peugeot 3008 1.5 Automatic Or Similar, Vw Virtus Tsi 10 Fiat Cronos 13, Mazda Mx30, Jeep Renagade, Seat Ateca, Toyota Hilux, Mercedes-benz Evito 6mâ³, Renault Trafic, Citroen C4 Spacetourer, Citroen C4 Spacetourer, 5 2, Renault Espace 7 Pax, Toyota Corolla, Fiat Tipo, Mercedes-benz Eqb, Ford Kuga, Kia Sorento Auto 5 Doors, Hyundai Tucson, Renault Trafic 8mâ³, Skoda Octavia, Dacia Jogger 1.0 5 Plus 2 Seats

The following models require 5 year's of license holding time: Bmw 1 Series, Bmw 1 Series, Audi Q2, Iveco Daily 12m3, Peugeot Boxer

The following models require 7 year's of license holding time: Bmw Ix3, Volkswagen Caddy, Grand Tourneo Connect, Renault Trafic Passenger, Opel Combo

The following models require 10 year's of license holding time: Renault Koleos, Bmw 520, Bmw 3 Series, Mercedes C-class, Mercedes Eqc, Volvo Xc90, Chevrolet Corvette Convertible Or Similar, Mercedes C-class

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in France

Additional Extras

To be updated

Cross Border

Allowed:

Policies differ depending on which country you are traveling to.

Countries	Charges
Andorra Austria Belgium Denmark Finland Germany United Kingdom Italy Liechtenstein Show More Andorra Austria Belgium Denmark Finland Germany United Kingdom Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Spain Sweden Switzerland	EUR 55 per rental

Vehicles must be returned to mainland France. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and request authorisation. Any movement of the vehicle outside of pre-authorised countries will be in breach of the Rental Agreement and liability will be construed accordingly.

Not allowed:

Taking rental cars to the countries that are not listed in Allowed is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1500-3500 for other car models.

EUR 1500 for Seat Ibiza,Renault Twingo,

EUR 3500 for Opel Combo,

EUR 1500 for Renault Twingo,

EUR 1700 for Volkswagen Golf,Suzuki Ciaz Gl,Jeep Avenger Electric 5 Doors,Kia Niro,Vw Taigo,Kia Stonic,Peugeot 308,Fiat Tipo Estate,Hyundai I 20 Or Similaire,Fiat Panda Manual Or Similar,Jaecoo 5 Ev Max,Toyota Starlet,Seat Ibiza,Renault Clio,Peugeot 3008 1.5 Automatic Or Similar,Vw Virtus Tsi 10 Fiat Cronos 13,Citroen C4 Spacetourer,Renault Espace 7 Pax,Renault Twingo,Mystery Car,

EUR 2500 for Volkswagen Caddy,Grand Tourneo Connect,Mazda Mx30,Jeep Renagade,Seat Ateca,Toyota Hilux,Citroen C4 Spacetourer,5 2,Toyota Corolla,Fiat Tipo,Mercedes-benz Eqb,Ford Kuga,Kia Sorento Auto 5 Doors,Hyundai Tucson,Skoda Octavia,Dacia Jogger 1.0 5 Plus 2 Seats,Mercedes Vito,

EUR 3500 for Bmw 1 Series,Bmw 1 Series,Audi Q2,Toyota Vitz Xr Mt Or Similar,Bmw 5 Series,Bmw Ix3,Bmw 520,Bmw 3 Series,Mercedes C-class,Mercedes Eqc,Volvo Xc90,Chevrolet Corvette Convertible Or Similar,Mercedes C-class,Landrover Range Rover Sport,

EUR 1700 for Volkswagen Golf,Suzuki Ciaz Gl,Kia Stonic,Peugeot 308,Fiat Tipo Estate,Hyundai I 20 Or Similaire,Fiat Panda Manual Or Similar,Jaecoo 5 Ev Max,Toyota Starlet,Seat Ibiza,Renault Clio,Renault Twingo,

EUR 2500 for Volkswagen Caddy,Grand Tourneo Connect,Mazda Mx30,Jeep Renagade,Seat Ateca,Toyota Hilux,Citroen C4 Spacetourer,5 2,Renault Espace 7 Pax,Toyota Corolla,Fiat Tipo,Mercedes-benz Eqb,Ford Kuga,Kia Sorento Auto 5 Doors,Hyundai Tucson,Skoda Octavia,Dacia Jogger 1.0 5 Plus 2 Seats,Mercedes Vito,

EUR 2000 for Jeep Avenger Electric 5 Doors,Kia Niro,Vw Taigo,Peugeot 3008 1.5 Automatic Or Similar,Vw Virtus Tsi 10 Fiat Cronos 13,Citroen C4 Spacetourer,

EUR 3500 for Bmw 1 Series,Bmw 1 Series,Audi Q2,Bmw Ix3,Renault Koleos,Bmw 520,Mercedes-benz Vito,Renault Trafic Passenger,Bmw 3 Series,Mercedes C-class,Mercedes Eqc,Volvo Xc90,Chevrolet Corvette Convertible Or Similar,Mercedes C-class,Opel Combo,Landrover Range Rover Sport,

EUR 1500 for Nissan Townstar 5.8m3,Fiat Talento,Renault Clio Societe,Mystery Car,

Theft Insurance Excess differs by car model:

EUR 1500 for Seat Ibiza,Renault Twingo,

EUR 3500 for Opel Combo,

EUR 1500-3500 for other car models.

EUR 2000 for Jeep Avenger Electric 5 Doors,Kia Niro,Vw Taigo,Peugeot 3008 1.5 Automatic Or Similar,Vw Virtus Tsi 10 Fiat Cronos 13,Citroen C4 Spacetourer,

EUR 1500 for Nissan Townstar 5.8m3,Fiat Talento,Renault Clio Societe,Mystery Car,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.9 mi from Paris Charles de Gaulle Airport

6.6 mi from Paris-Le Bourget Airport

21.3 mi from Paris Orly Airport South

Railway Stations

12.9 mi from Gare de l\'Est

12.9 mi from Gare du Nord

14 mi from Gare Saint Lazare

Hotels

12.5 mi from Hipotel Paris Gare du Nord Merryl

13.2 mi from Aparthotel Adagio Paris Montmartre

13.5 mi from Hôtel Du Beaumont

Other Landmarks

14 mi from Fontaine Stravinsky

CHECK RATES

Map view of Alamo Store Location

coordinates: 49.004077 2.567024

Location Images

Alamo-Paris Charles De Gaulle Airport-45630-store

The Rental Desk

Guest Reviews

Total points： 8.5 / 10 Very good

Vehicle condition: 1.1
Vehicle cleanliness: 1.2
Spaciousness: 1.3
Counter staff: 1.2
Pick-up location: 1.1
Drop-off location: 1.1
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Anonymous
Paris
10 /10 Excellent
Reviewed: Wednesday, October 7, 2026
Big-name companies really give you peace of mind.
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Anonymous
Paris
10 /10 Excellent
Reviewed: Thursday, September 17, 2026
Staff were really friendly and picking up the car was super smooth.
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Anonymous
Paris
10 /10 Excellent
Reviewed: Friday, September 4, 2026
No lines at all and everything went super smoothly. The guy who helped us explained everything really clearly.
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Anonymous
Paris
8 /10 Very good
Reviewed: Thursday, June 11, 2026
Accidentally booked a manual by mistake, so I was learning as I drove. Honestly kind of impressed with myself for pulling it off.
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Anonymous
Paris
10 /10 Excellent
Reviewed: Friday, May 29, 2026
Service was great and the wait time was really short.
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Anonymous
Paris
10 /10 Excellent
Reviewed: Thursday, May 7, 2026
Really good overall – super convenient and I’m very happy with the service.
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Anonymous
Paris
10 /10 Excellent
Reviewed: Friday, March 27, 2026
Great service.
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Anonymous
Paris
10 /10 Excellent
Reviewed: Saturday, February 21, 2026
Pretty good overall, no issues at all.
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Anonymous
Paris
10 /10 Excellent
Reviewed: Monday, January 19, 2026
Everything was ready nice and early, and the signs in the arrivals hall clearly pointed us to the right garage to pick up the car.
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Cathy Dobbin
Paris
8 /10 Very good
Reviewed: Monday, October 20, 2025
Returning a car at Paris North Station is quite troublesome and the process is somewhat inefficient. Other aspects are fine, but the tire pressure was low and the car wasn't very clean inside.
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Jessica MacArthur
Paris
8 /10 Very good
Reviewed: Monday, October 13, 2025
The car rental staff were very friendly and helpful. When picking up the car, I didn’t like the reserved yellow-colored vehicle, so they immediately switched it to a Renault Captur. At drop-off, I informed the staff that the car wasn’t cleaned at pickup and that the drop-off location had been changed without prior notice. The staff quickly deducted 50 euros from the rental cost, which was very considerate. Additionally, regarding the absence of an environmental sticker on the car, we had to delay our journey to contact the rental company and QEEQ. The rental company provided no response, and QEEQ claimed they were reaching out to the rental company. The long communication process did not yield a definitive answer. The staff at the drop-off location clearly stated that rental cars in France no longer require an environmental sticker. Surprisingly, QEEQ also lacked this information.
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Abel Pulitzer
Paris
10 /10 Excellent
Reviewed: Friday, October 3, 2025
Excellent service
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Evan Morley
Paris
10 /10 Excellent
Reviewed: Saturday, August 16, 2025
The staff was enthusiastic and acknowledged QEEQ insurance. Electronic contracts were available, the vehicle was in good condition, and the deposit was released within one hour after returning the car. The KONA is a hybrid vehicle, achieving 25 kilometers per liter of fuel, with fuel consumption in the city being lower than on highways.
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Dana Haywood
Paris
6 /10 Average
Reviewed: Saturday, August 16, 2025
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Jo Bessie
Paris
8 /10 Very good
Reviewed: Monday, August 11, 2025
Fairly reliable. Initially booked an automatic, but had to wait and ended up switching to a manual, which was a bit challenging.
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Yale Valentine
Paris
6 /10 Average
Reviewed: Monday, August 4, 2025
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Lucy Wyat(t)
Paris
6 /10 Average
Reviewed: Monday, July 28, 2025
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Lena Bryce
Paris
4 /10 Average
Reviewed: Thursday, July 24, 2025
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Walter Davy
Paris
10 /10 Excellent
Reviewed: Monday, June 30, 2025
Excellent service!
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Ethel Conan
Paris
10 /10 Excellent
Reviewed: Friday, June 13, 2025
The service is very enthusiastic!
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Arvin Ben
Paris
10 /10 Excellent
Reviewed: Saturday, June 7, 2025
The service was excellent! They even upgraded the car model.
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Hobart Gilbert
Paris
10 /10 Excellent
Reviewed: Monday, May 26, 2025
Very satisfied!
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Martina Beck
Paris
8 /10 Very good
Reviewed: Monday, May 12, 2025
Overall, it's fairly satisfactory.
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Letitia Taylor
Paris
10 /10 Excellent
Reviewed: Wednesday, April 2, 2025
Excellent
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Phil Adela
Paris
10 /10 Excellent
Reviewed: Wednesday, March 12, 2025
Highly satisfied
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Nicole Macadam
Paris
10 /10 Excellent
Reviewed: Tuesday, March 11, 2025
Satisfied
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Stanford Garcia
Paris
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Very satisfied. At the time, there was no XC60, so they upgraded us to an XC90 for free. It was fantastic!
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Berton Harold
Paris
10 /10 Excellent
Reviewed: Sunday, February 16, 2025
I am very satisfied with the car rental company's service, especially Sarah's reception and assistance, which brought many pleasant surprises to the trip.
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Burke Jacob
Paris
8 /10 Very good
Reviewed: Friday, February 7, 2025
Easy to find the pickup location and the process was quick without excessive upselling.
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Abner Timothy
Paris
10 /10 Excellent
Reviewed: Monday, February 3, 2025
Excellent service
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Norma Gibbon
Paris
2 /10 Poor
Reviewed: Thursday, January 30, 2025
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Glenn Morse
Paris
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Satisfied
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Fitch Euphemia
Paris
8 /10 Very good
Reviewed: Friday, December 13, 2024
Good service attitude, but the return location is hard to find.
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Lawrence Christie
Paris
10 /10 Excellent
Reviewed: Saturday, December 7, 2024
The car provided surpassed expectations. Initially, I booked an XC60, but they gave me an XC90 instead, which was a pleasant surprise. If there's anything to complain about, it's that the car is too large and not easy to park.
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Vic Ezekiel
Paris
10 /10 Excellent
Reviewed: Sunday, December 1, 2024
Very satisfied, have rented from this company many times.
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Elijah Belloc
Paris
10 /10 Excellent
Reviewed: Thursday, November 28, 2024
The staff had a good attitude. There were many people queuing on the pickup day, and they gave a small discount.
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Coral Edward
Paris
10 /10 Excellent
Reviewed: Thursday, November 7, 2024
Picking up the car was very convenient. The reserved XC60 was unavailable and required a transfer, but the front desk staff asked me if I would like a free upgrade to a BMW 4 Series.
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Grover Gabriel
Paris
10 /10 Excellent
Reviewed: Tuesday, November 5, 2024
The service attitude was excellent, warm, and attentive.
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Broderick Lambert
Paris
4 /10 Average
Reviewed: Monday, November 4, 2024
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Todd Southey
Paris
10 /10 Excellent
Reviewed: Monday, November 4, 2024
It's okay.
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Lawrence Christie
Paris
6 /10 Average
Reviewed: Sunday, November 3, 2024
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Morgan Tony
Paris
10 /10 Excellent
Reviewed: Wednesday, October 16, 2024
I just asked if additional insurance was needed, they said no, and I got the car smoothly.
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Raymond Moulton
Paris
10 /10 Excellent
Reviewed: Monday, October 7, 2024
Very satisfied, renewing the rental and returning the car were both very convenient.
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Aries Becky
Paris
10 /10 Excellent
Reviewed: Thursday, October 3, 2024
The service was excellent, and both pick-up and drop-off were very quick.
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George Anthony
Paris
10 /10 Excellent
Reviewed: Monday, August 19, 2024
Convenient and quick, very satisfied.
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Cedric Flynn
Paris
10 /10 Excellent
Reviewed: Sunday, August 11, 2024
A brand-new car with 7,000 km was provided, and the return process was simple—just a quick inspection. The deposit was refunded the next day. Overall, French drivers are very rule-abiding, so as long as your skills are above average and you don't speed, there's no need to buy additional insurance!
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Lawrence Christie
Paris
2 /10 Poor
Reviewed: Saturday, August 3, 2024
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Lambert Jennings
Paris
6 /10 Average
Reviewed: Monday, July 1, 2024
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Hannah Laurie
Paris
8 /10 Very good
Reviewed: Sunday, June 30, 2024
Satisfied
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Ben Emily
Paris
10 /10 Excellent
Reviewed: Wednesday, June 26, 2024
Initially, I received the reserved Peugeot 508, which was brand new with less than 1000 kilometers. Unfortunately, the air conditioning broke down after a day. Luckily, I was in Paris, so I went to the airport to exchange the car and was given a Ford KUGA hybrid with 8000 kilometers. It had more space and was fuel-efficient. When picking up the car, they only asked about insurance and explained how to claim it with the insurance I bought from QEEQ. There was no further upselling, and the service attitude was excellent.
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Verna Howard
Paris
10 /10 Excellent
Reviewed: Saturday, June 15, 2024
Very satisfied.
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Page Kitty
Paris
10 /10 Excellent
Reviewed: Tuesday, June 4, 2024
The car rental company has very good service.
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Ryan Theresa
Paris
10 /10 Excellent
Reviewed: Wednesday, May 8, 2024
The rental service quality is excellent, no upselling. Since the small car we booked was unavailable, they upgraded us for free. The car was in good condition, full tank on pickup and return, quick drop-off process, and deposit was refunded immediately.
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Hazel Cook
Paris
10 /10 Excellent
Reviewed: Tuesday, April 23, 2024
The car rental company is very good. Pickup and return were smooth.
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Virginia Alerander
Paris
10 /10 Excellent
Reviewed: Tuesday, April 9, 2024
Pretty good
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Solomon
Paris
10 /10 Excellent
Reviewed: Sunday, March 3, 2024
Friendly service, returning the electric car doesn't require a full charge.
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Wanda Copperfield
Paris
10 /10 Excellent
Reviewed: Friday, March 1, 2024
The service was excellent, no upselling, completely autonomous.
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Yedda Murray
Paris
10 /10 Excellent
Reviewed: Sunday, February 18, 2024
Professional service.
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Xanthe Service
Paris
10 /10 Excellent
Reviewed: Monday, January 15, 2024
Be aware that the store might try to sell additional insurance.
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Song Teck Chua
Paris
9 /10 Excellent
Reviewed: Wednesday, November 22, 2023
I need a damage report for the claim that they currently put on me for 2500 Euro. I had an incidence where the right front Tyre was flat prior to me returning the car. The recovery number which I called, I have hard time trying to communicated for language barrier.
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Herman Milne
Paris
2 /10 Poor
Reviewed: Tuesday, October 17, 2023
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Nelson Jerry
Paris
2 /10 Poor
Reviewed: Monday, October 2, 2023
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Malcolm Rutherford
Paris
2 /10 Poor
Reviewed: Sunday, September 10, 2023
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Lawrence Christie
Paris
10 /10 Excellent
Reviewed: Sunday, August 2, 2020
The service attitude of the car rental company was quite good, and QEEQ customer service intervened very promptly. Initially, we went to Terminal 1 to find the car rental company, but we were informed by the staff that all car rental companies at Terminal 1 were closed. However, the pickup address on the slip was not updated to Terminal 2, which wasted nearly an hour. Fortunately, the subsequent pickup process was smooth. We booked a Citroen C3, but the store upgraded us for free to a Peugeot 2008 SUV with less than 30k mileage.
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Elie
Paris
9 /10 Excellent
Reviewed: Tuesday, July 28, 2020
alamo service was great eventhough we waited an hour and a half for the car
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barry
Paris
10 /10 Excellent
Reviewed: Friday, February 7, 2020
Helpful counter staff, quick service
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Muda
Paris
9 /10 Excellent
Reviewed: Monday, December 16, 2019
Easy pick up although there were nobody at the counter. Was told that there are at the car pickup area so there I went. Paperwork is fast and had to wait 15 mins for car to arrive and it's fine for me. Car is in good condition and everything explained in detailed. Car drop off is smooth within less than few minutes. Overall good experience with Alamo.
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Cecilia Arnold
Paris
10 /10 Excellent
Reviewed: Wednesday, October 30, 2019
Satisfied with the service overall. The car we reserved was at another terminal, so we had to wait a bit, but the process was quick.
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K. Boehme
Paris
10 /10 Excellent
Reviewed: Sunday, October 13, 2019
Very friendly staff
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Ella Baldwin
Paris
6 /10 Average
Reviewed: Monday, September 2, 2019
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B.Tan
Paris
10 /10 Excellent
Reviewed: Monday, August 5, 2019
good car good service
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TYK
Paris
6.7 /10 Average
Reviewed: Tuesday, July 16, 2019
Picked up the car from CDG airport without problem. Tested fine except noisy wheel and braking. 1 hour into the journey, problem of the braking system got worse. Called the technical support and offered 2 options: car tow without replacement or drive back to the airport for a swap. We chose to drive back with slowly to the airport to avoid accident. Countered already closed after midnight. Rented hotel room at the airport at our own cost and got the car replaced the next day. The staffs said the car was checked and certified before handed over to us and will do another round of testing and will give us the report.
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M.Weidemann
Paris
2.7 /10 Poor
Reviewed: Sunday, June 23, 2019
I got my car too late, uncleaned and with plenty off damages. When I complained I was told that I was too late and that my car was given to other customers. When I called to extend my stay, I was promised a call back which I never got. So far I’m still missing my security payment of 250 Euros which I’m afraid they will try to keep as the car purportedly had new damages upon return and a missing luggage cover. By far one of my worst rental experiences and I travel a lot! Please fix this and make sure I get my deposit back.
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K.Lteif
Paris
8.3 /10 Very good
Reviewed: Sunday, June 2, 2019
I would recommend Alamo for sure!!
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A.Gallwey
Paris
9.7 /10 Excellent
Reviewed: Thursday, April 18, 2019
staff at Alamo where extremely pleasant and friendly and very helpful
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Rockinrodders
Paris
8 /10 Very good
Reviewed: Sunday, April 14, 2019
We arrived at the rental station after a late flight with the family and young kids. There was only one staff member and 2 other customers joined the line with us. But the guy was chatting up the two female friends that had come to visit him at work for over 20 minutes whilst ignoring us and other customers. Eventually a colleague arrived and was able to serve the customers. When it was our turn they tried to give us a 5 seater despite us booking a 7 seater as there was 6 of us. The guy had given a free upgrade to a group of 4 girls in front of us and given away the last 7 seater. So they had to then arrange to get one delivered from a different depot. The lady serving was helpful but the whole process was slow and unacceptable given that it was late and pretty quiet.
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Evelyn Gallacher
Paris
6 /10 Average
Reviewed: Thursday, February 21, 2019
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Anonymous
Paris
3.7 /10 Poor
Reviewed: Wednesday, February 20, 2019
will never book with them
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Jo Bessie
Paris
10 /10 Excellent
Reviewed: Tuesday, November 6, 2018
Great, very enthusiastic. We arrived early in the morning by plane, and there were very few rental companies open at that time, so other customers from different rental companies came here to ask questions. They answered enthusiastically. There are three companies sharing one counter in a small workspace, but they are all friendly and helpful. Props! The workspace seems to belong to Enterprise! The people at Alamo were also very friendly, but I never received a contract. Not sure if it was because they didn't have my email in the system or if the staff weren't familiar with the system. The staff used a Pad to operate and said I would receive an email later, but I didn't! When returning the car, there was a small scratch, and they charged me 1000 euros. Still said I needed to wait for an email, but I didn't dare to, so I waited there until another person helped me. I think it was someone from Enterprise who finally gave me a paper receipt.
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Anna Zechariah
Paris
10 /10 Excellent
Reviewed: Saturday, October 20, 2018
Great attitude
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Yetta Vogt
Paris
10 /10 Excellent
Reviewed: Thursday, October 11, 2018
The service was excellent. Although there were some minor hiccups when picking up the car, the staff remained patient and resolved the issues. There was no crowding as there weren't many people picking up cars that day.
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Marsh Carey
Paris
10 /10 Excellent
Reviewed: Saturday, June 16, 2018
Rented the car at CDG Airport T2 and returned it at T1. I booked a station wagon but received a Citroën C4 instead. It accommodated four people, three 22-inch suitcases, one 20-inch suitcase, and some soft bags, with no room to spare. The trunk seemed smaller compared to the Opel station wagon I rented before, which could fit four 20-inch suitcases and one 22-inch suitcase. The Citroën C4 had a 1.6T turbo engine, was fuel-efficient and performed well. The car came with GPS and was almost new with less than 4,000 kilometers on it. At return, the customer service agent thoroughly inspected the car with a flashlight, which was the first time I encountered such diligence in my years of self-driving. The contract stated to return the car with a full tank, but I got it with three-quarters of a tank. When returning, I filled the tank and drove another 40 kilometers, essentially returning it full. It is important to take pictures and clearly communicate with the staff during pick-up and drop-off to avoid any misunderstandings about the fuel level.
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rj***@gmail.com
Paris
8.2 /10 Very good
Reviewed: Monday, April 30, 2018
Like: We did not get the mercedes and got an older infinity. It was fine eventually and the car performed well
Dislike: Car had a high mileage
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Alexander Truman
Paris
10 /10 Excellent
Reviewed: Saturday, February 25, 2017
Excellent service, quick processing, free upgrade. Originally booked a seven-seater manual, got a Ford seven-seater automatic. Return was quick, deposit of 250 euros refunded immediately.
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Alfred Tout
Paris
8 /10 Very good
Reviewed: Sunday, May 1, 2016
Other than the difficulty in finding the counter, everything else was quite satisfactory. The car was new and communication was smooth. It would be helpful if QEEQ could inform in advance about the counter-sharing company to avoid inconvenience.
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