Great, very enthusiastic. We arrived early in the morning by plane, and there were very few rental companies open at that time, so other customers from different rental companies came here to ask questions. They answered enthusiastically. There are three companies sharing one counter in a small workspace, but they are all friendly and helpful. Props! The workspace seems to belong to Enterprise! The people at Alamo were also very friendly, but I never received a contract. Not sure if it was because they didn't have my email in the system or if the staff weren't familiar with the system. The staff used a Pad to operate and said I would receive an email later, but I didn't! When returning the car, there was a small scratch, and they charged me 1000 euros. Still said I needed to wait for an email, but I didn't dare to, so I waited there until another person helped me. I think it was someone from Enterprise who finally gave me a paper receipt.

Helpful counter staff, quick service

Third time with Easyrentcars. Third time no issues.

good car good service

none

I got my car too late, uncleaned and with plenty off damages. When I complained I was told that I was too late and that my car was given to other customers. When I called to extend my stay, I was promised a call back which I never got. So far I’m still missing my security payment of 250 Euros which I’m afraid they will try to keep as the car purportedly had new damages upon return and a missing luggage cover. By far one of my worst rental experiences and I travel a lot! Please fix this and make sure I get my deposit back.

Rental process was smooth. Complaint process not used yet, to come. Will see how they appreciate their customers.

We arrived at the rental station after a late flight with the family and young kids. There was only one staff member and 2 other customers joined the line with us. But the guy was chatting up the two female friends that had come to visit him at work for over 20 minutes whilst ignoring us and other customers. Eventually a colleague arrived and was able to serve the customers. When it was our turn they tried to give us a 5 seater despite us booking a 7 seater as there was 6 of us. The guy had given a free upgrade to a group of 4 girls in front of us and given away the last 7 seater. So they had to then arrange to get one delivered from a different depot. The lady serving was helpful but the whole process was slow and unacceptable given that it was late and pretty quiet.

Straight forward booking process, good price and fair cancellation etc terms.