PARIS CHARLES DE GAULLE AIRPORT CAR RENTAL REVIEWS

The service was acceptable, but there were a lot of people lining up to rent cars at the airport. After waiting for a while in line, the staff directly gave us a Renault compact car instead of the Toyota model we had originally booked. The staff also reminded us about purchasing insurance, but we told them we had already bought it on the platform. In the end, they charged a deposit of over 300 euros, saying it would be refunded within seven working days. When returning the car, we made sure to confirm this again, and the staff assured us that it was correct.

Convenient and fast car rental

Satisfied

Very satisfied, the staff were all attentive and thorough.

Very satisfied.

The staff was friendly and welcoming.

The rental company and the car condition were excellent. The car provided for pick-up was exactly as booked and well-equipped.

It was acceptable. Booked a Volvo XC60 but got a French car, DS. The in-car navigation was difficult to use, and returning the car was extremely hard to find.

Very satisfied

It might have been rush hour, waited for almost an hour.

The service was okay, but we had to wait over 40 minutes to pick up the car, which is rare for a rental company to be unprepared with a vehicle.

The system was down when picking up the car, and I had to wait for two and a half hours to get it. I was completely worn out from waiting. I booked a fuel car, but without informing me in advance, they forced a fully electric car on me and refused to change it for various reasons. Do you have any idea how inconvenient it is to drive an electric car in Europe? A trip that takes 4 hours with a fuel car requires 6 hours with an electric car because you have to recharge every 150-200 kilometers, and charging in Europe is also not very convenient.

When picking up the car, a queue number was required followed by waiting in line. The staff's service attitude was decent, but they added insurance costs secretly without asking if it was needed. It amounted to an astonishing 2400 CNY, which was higher than the entire rental cost. They refused to issue a refund, claiming the customer had already signed the agreement. Therefore, avoid booking with this company. Seriously, do not book with this company. Additionally, if you read the contract carefully on the spot and refuse to purchase their insurance, I suspect they might find a tiny scratch upon car return and charge exorbitant repair fees. So, although their rental rates may seem low, the total cost for consumers ends up being much higher than other companies.

The car provided was not the specified model or an equivalent class.

The car rental office was empty when we arrived for our early morning flight. We had to wait an hour for someone to show up at the pickup location. The reserved car model was not available, and the so-called 'upgrade' had a smaller trunk, making loading luggage feel like a Lego puzzle each time. The service attitude was excellent, and we purchased full insurance and cross-border fees on-site. However, these costs were deducted directly from the pre-authorization, with an additional unexpected charge of a few dozen euros. Overall, apart from the lack of punctuality and slow car pickup process, there weren’t any major issues.

The pickup and return procedures are relatively simple, and the staff have a good attitude. However, just like other rental companies, the pickup and return locations are somewhat hard to find. Specifically, the instructions for vehicle inspection are not very clear, which needs improvement. We spent quite some time wandering around the airport to find the car, and the return navigation only directed us to the terminal building without providing clear guidance on which lane we should take. The lack of precise routing instructions is a significant issue that must be addressed. The return navigation system needs substantial improvement!

Waited for over 30 minutes during pickup because the car was being washed, according to the staff member.

Terrible service, arbitrary charges. There were three of us, and it took over an hour to pick up the car.

Quite satisfied.

The reserved car model was not available, and they provided a new car, but the upgrade required an additional fee. The contract and documents were in French, so please be aware.