PARIS CHARLES DE GAULLE AIRPORT CAR RENTAL REVIEWS

Satisfied

Overall, it's acceptable, but the car wasn't cleaned at all. The windows and exterior were very dirty. I had to get cleaning solution myself to clean it, otherwise the windows were completely covered in bug remains.

Long wait time for car pickup. Other services were excellent.

The return process was slow, the staff had a very poor attitude, and there were no instructions provided.

The store at Charles de Gaulle Airport is very inefficient. One female staff member was inexperienced and spent half an hour assisting one customer, which caused us to wait nearly an hour and a half to pick up our car. The vehicle was in good condition, but returning the car was extremely inconvenient. The return process required us to park in the designated parking lot at the store, but the signage was very unclear. We spent over an hour driving around the airport to find the entrance. At one point, we mistakenly entered another parking area, so we went to the store to seek help from the staff, but they were very indifferent and refused to assist. They simply told me to resolve the issue with the parking lot myself. Eventually, I managed to handle it, but the overall experience was poor. Two years ago, I rented a car at Nice Airport in France, and while their efficiency was also not great, the service was better compared to Charles de Gaulle. For this reason, I strongly do not recommend domestic friends to rent a car from this company. Additionally, I had purchased comprehensive insurance, but during pick-up, they still tried to sell me insurance, claiming that their company system showed I only had basic insurance and that the comprehensive coverage was purchased through the platform's app. I refused, and thankfully, the app I booked through had provided tips about this beforehand.

Satisfactory

Convenient and efficient.

Very good, the reception staff were polite and enthusiastic. They did not push insurance or similar services.

The car rental process is straightforward and very convenient.

Overall, pretty good.

The staff was friendly and the car was easy to drive.

Good.

The service was excellent! They even upgraded the car model.

Satisfied overall, except for vehicle maintenance. The exterior was clean and new, but the engine oil light came on the second day, and I had to buy oil to refill it myself! The steering wheel vibrated at high speeds.

Very satisfied!

Overall, it's fairly satisfactory.

A small scratch was priced at 500 Euros.

Overall, quite satisfied.

The service is very enthusiastic!

1. The scheduled pickup time was 12:00 PM, but when I arrived at the counter at 11:30 AM, they said it wasn't time yet and refused to allow pickup. I had to queue again at 12:00 PM, only to find out the reserved car model was unavailable. After some coordination, I finally got the car at 1:30 PM. 2. There was misleading promotion for insurance, which I discovered and canceled with the help of the customer service representative from Zuzuche (the car rental platform). I was told the refund would be processed within two or three days, but now thirty days have passed, and the refund still hasn’t been credited to my credit card. Zuzuche intervened and was informed that the refund process would only start after the car is returned today. 3. The service staff at the Europcar counter in Charles de Gaulle Airport had an extremely poor attitude. My reserved car was not kept, and instead of apologizing, they said, 'This is how we operate—take it or leave it!' I am submitting this review publicly and stand by the statements I have made.