The car rental office was empty when we arrived for our early morning flight. We had to wait an hour for someone to show up at the pickup location. The reserved car model was not available, and the so-called 'upgrade' had a smaller trunk, making loading luggage feel like a Lego puzzle each time. The service attitude was excellent, and we purchased full insurance and cross-border fees on-site. However, these costs were deducted directly from the pre-authorization, with an additional unexpected charge of a few dozen euros. Overall, apart from the lack of punctuality and slow car pickup process, there weren’t any major issues.
It was acceptable. Booked a Volvo XC60 but got a French car, DS. The in-car navigation was difficult to use, and returning the car was extremely hard to find.
The car provided was not the specified model or an equivalent class.
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Good
Dislike: Car had a high mileage
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