CAR RENTAL REVIEWS ON SHOUQIZUCHE IN PARIS

Terrible, there were no cars available.

Got the car changed for no reason, bad service!

The staff was rude and initially gave the wrong car, but only admitted it later and then replaced it. The waiting time in line was long.

Extremely satisfied

Generally satisfied

It's okay.

The rental company and the car condition were excellent. The car provided for pick-up was exactly as booked and well-equipped.

The queue was very long.

Convenient online booking!

Shouqi does not have its own service, it is all handled by Europcar as an agent. Overall, the service level is average, but their marketing is quite aggressive. The car condition is mediocre, with mileage exceeding 90,000 kilometers. The tires had a slow leak, but fortunately, I managed to use the air pump at the gas station later. Personally, I feel Shouqi can be considered as Europcar's secondary brand, and I wonder how long it will survive.

It's okay

Terrible, extremely terrible rental platform. I've rented cars multiple times in China without any violations or accidents. This time, I specifically purchased the highest level of insurance for a trip to France. On May 17th, I rented a car and a 500 Euro pre-authorization hold was placed. Fortunately, I kept the receipt, which I normally would have thrown away. It's been over two months since I returned, and I haven't gotten my money back. After checking my account, I realized they directly charged me 500 Euros. Despite multiple attempts to contact the rental platform, they have not helped resolve the issue. I still haven't received the refund. The car rental company is terrible, and the platform is even worse. They do not take timely action to solve customers' problems.

Service in Europe overall isn't great, but it's not too bad either

Friendly staff