There weren’t many people picking up cars, but each customer took over ten minutes to process. Also, I didn’t get the Toyota RAV4 I’d originally booked, which was a bit disappointing.
Picking up the car at the airport was super easy. The only downside was that over Chinese New Year there weren’t as many car options and prices weren’t as good as usual, but everything else was great. The staff asked if I wanted to add roadside assistance, I did the math and decided to get it—just over NZD 11 a day for peace of mind while driving.
Service was excellent and everyone was super patient. My English isn’t great, but the staff kindly used a phone translator to explain everything to me. Both pickup and return were really quick and easy—when returning the car, you just hand back the key and you’re done.
The car was in great shape, practically brand new. It was a big SUV that fit all 5 of us comfortably, and the diesel engine was surprisingly fuel-efficient.
Really good overall. Great location, and I’m guessing the service and quality are solid too since there were quite a few customers, so I had to wait a bit to pick up the car.
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