SHOUQIZUCHE CAR RENTAL REVIEWS IN AUSTRALIA

Very satisfied

Very good

It's quite good, relatively easy to communicate.

Excellent

They forcibly promoted insurance. Due to language barriers, we ended up purchasing duplicate insurance. This made our car rental experience in Australia very disappointing!

Picked up the car with just a few simple instructions, very convenient.

Forced to purchase insurance.

The service was provided by Europcar, not Shouqi Car Rental. Overall, the process was smooth. Don't rely on Google Maps for navigation; follow the airport signs instead, it's easier to find.

Very good.

Satisfied

The process was very fast and completed within minutes.

Overall satisfied. The staff's service attitude was great, business transactions were handled efficiently, and the waiting time was short. After refusing other services introduced, the staff didn't make things difficult and promptly completed the procedures.

Good.

Very satisfied, only 2-3 minutes from the airport exit, and the customer service is courteous.

The service attitude and waiting time were quite good.

Very satisfied with the service attitude and waiting time.

Very satisfied.

Extremely satisfied

The staff at the pickup location were all South Asians. My driver's license is valid for 'long-term,' and the international driving permit translation provided by Zuzuche also states 'long-term.' The staff found the term 'long-term' unclear and assumed my license had expired, claiming they couldn't read Chinese and couldn't verify the authenticity of what I said. After much debate, they refused to hand over the car until I translated every single line from my Chinese license into English for them (luckily, I have a background in international contract work and my English is decent). While I explained, they used their phones to cross-check my translation's accuracy. After more than an hour of back-and-forth, they finally allowed me to take the car.

Excellent