MELBOURNE CAR RENTAL REVIEWS

Super satisfied with the whole experience, I’d definitely choose this company again next time.

The staff were pretty nice and the pickup was really quick. They accept digital documents for collecting the car, which is super convenient. I only took the basic insurance from the rental company and didn’t add anything extra, but the staff still took the time to remind me to set Google Maps to avoid ferries and gave me the relevant contact numbers in case anything happens or I need emergency assistance.

Front desk staff were super helpful and patient, walking us through every term one by one. Since our English isn’t great, they even typed everything out in both Chinese and English on the computer, which made communication so much easier.

Staff were pretty nice both at pickup and drop-off. But the Forester they gave me was a really old model with no wireless CarPlay, so I had to use my phone for navigation the whole trip and mount it above the dashboard. It was tiring to look at and it kept almost falling off.

Service was excellent.

Overall service was solid, just remember to return the car with a full tank.

Super easy to find, it’s on the first floor right across from T2.

Really happy with this rental. They even upgraded my car at pickup, so it was basically a brand-new Audi. Tom was super friendly and really responsible. I returned the car about 10 minutes later than planned and the branch had already closed, but Tom still helped me out, took the car back, and finished all the paperwork the next day without me having to go back in. Huge shout-out to Tom, really appreciate what he did!

It was my first time driving a right-hand-drive car so I was a bit uncomfortable at the beginning, but the car was super smart with all kinds of assist features—lane keeping, blind spot/lane change alerts, adaptive speed limit, etc. It really reduced the chance of an accident and made city driving feel easy and under control. Loved it!

Everything was clear and straightforward.

Pretty good overall.

Super professional service.

Really friendly service, super patient, and the car itself was great.

Super convenient and easy to use.

Pickup was super smooth and the car was almost brand new—drove perfectly! The whole trip was a joy and I’d definitely book with them again.

Excellent service.

Really friendly and helpful staff.

I’d already bought insurance back home, but when I got there they pushed me to add more. I don’t really speak the language, and they made it sound like I couldn’t pick up the car without it, so I just went ahead and paid for the extra coverage.

Saw this deal on QEEQ and originally wanted a Toyota Corolla, but at the counter they gave us a Subaru Crosstrek instead. Drove over 600 km on the Great Ocean Road, even went on some muddy roads, and it handled really well, so we didn’t bother insisting on the Corolla anymore. The whole trip went smoothly with nothing to complain about.

Pretty good overall.