MELBOURNE CAR RENTAL REVIEWS

Just okay.

Good

I purchased full insurance from the rental company, so no deposit was required. The staff were very enthusiastic. It was a smooth car rental experience. Highly recommended.

Great! The car was really new, there was a shuttle service, everything was fine.

Everything with the rental went smoothly from start to finish.

It was okay overall, nothing particularly good or bad, just pretty average.

They provided a relatively new Subaru Crosstrek. The vehicle was well-equipped, featuring CarPlay connectivity and LCC lane keeping, making the drive very effortless. It had decent power for a small SUV and looked stylish. However, the pickup location was no longer at the A1 parking lot southeast of the airport; it has moved to a farther place near Kmart Airport West. The store’s shuttle bus takes about 20 minutes, one way, to pick you up from the airport.

Very satisfied.

Super easy to communicate in both Chinese and English, the staff were really friendly and answered every question I had.

Super attentive service. There weren’t many people when I picked up the car, and once I finished the paperwork they handed me the keys right away.

Regular updates before pickup day gave comfort that all was under control. Alpha staff were polite and efficient.

What a great platform! Regular updates before pickup was excellent

Super easy process! Got full insurance, sorted the paperwork, and drove off without any hassle.

Really happy with the service—convenient and thoughtful reminders!

Quick response and enthusiastic in meeting customer needs, overall extremely satisfied with the service.

Excellent, extremely satisfied!

It's okay, neither outstanding nor disappointing.

Acceptable overall.

Pretty good.

The car was basically brand new and really smooth to drive.

They still tried to upsell the super insurance, but we decided to pay a bit extra so we wouldn’t have the $1,000 rental deposit tied up on our card and could add an extra driver. If we’d known this in advance, we wouldn’t have bought the super insurance online and would’ve just added it at the counter to avoid paying twice. The deposit amount is high and the hold lasts for a long time.