Everything was satisfactory, except for the fact that there were many people during pickup, so I had to wait in line for a while. The car hadn't been cleaned yet, so I waited for some time.
The staff put a lot of effort into upselling insurance, which was a bit unpleasant. However, returning the car went smoothly with no issues. If you're opting for basic insurance, make sure to inspect the car carefully. If you're unfamiliar with the area, it's better to get full coverage since car repairs in Australia can be costly.
“Could have been better. Sore about the Insurance part.”
About East Coast Car Rentals:10.0/10
Not too happy the Insurance coverage. Had to pay additional AUD$130 as the one bought from QEEQ was not comprehensive, according to East Coast. This was not highlighted in the QEES website during booking.
About QEEQ:10.0/10
The details of insurance coverage
as i had to pay more at desk.
Very efficient and convenient, with clear instructions. Having rented cars abroad through QEEQ multiple times, this experience was just as smooth as always.
Convenient pick-up and drop-off process, and the car was in good condition. Since there was no Yaris Cross available at pick-up, they replaced it with a Haval Chulian.
The service attitude was fine, but the car model was swapped and the vehicle's condition was average. It was barely acceptable. The wheel alignment hadn't been done, causing the steering wheel to veer right—this wouldn't be much of an issue for experienced drivers. The insurance terms were unreasonable; if you didn't purchase additional insurance, any damage would cost AUD 5500, which felt more like a betting agreement.
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