A small thing – I couldn't find the control for the petrol tank door. The staff member at the petrol station found it for me. During the journey, I turned the radio on. Then I decided I didn't want it after all. But there was no way I could find to turn it off. Also I didn't see any cruise control. I see this as essential for country driving.
Everything was satisfactory, except for the fact that there were many people during pickup, so I had to wait in line for a while. The car hadn't been cleaned yet, so I waited for some time.
Very efficient and convenient, with clear instructions. Having rented cars abroad through QEEQ multiple times, this experience was just as smooth as always.
Pickup and drop-off were very quick. The staff simply asked if additional insurance was needed, and after declining, they moved on and completed the rental process promptly.
Convenient pick-up and drop-off process, and the car was in good condition. Since there was no Yaris Cross available at pick-up, they replaced it with a Haval Chulian.
The service attitude was fine, but the car model was swapped and the vehicle's condition was average. It was barely acceptable. The wheel alignment hadn't been done, causing the steering wheel to veer right—this wouldn't be much of an issue for experienced drivers. The insurance terms were unreasonable; if you didn't purchase additional insurance, any damage would cost AUD 5500, which felt more like a betting agreement.
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G.Rochlin
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