East Coast Car Rentals, Melbourne City – Grand Hyatt Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

East Coast Car Rentals - Melbourne City – Grand Hyatt Information, Car Rental Instructions & Policies

Address

123 Collins St, Melbourne VIC 3000, Australia

Telephone

+61755558900 / +611800028881

Pick-up Instructions

Our office is located on Level 4 of the Grand Hyatt Carpark, walk towards to the main entrance of the hotel and on your left there is a elevator that will take you to the office in the carpark.

Drop-off Instructions

When returning your vehicle the entrance to the Grand Hyatt carpark is via Russell Street or Flinders Lane (depending on the direction you are travelling) and follow the signs to one of the dedicated East Coast Car Rentals carpark spaces.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	AUD 1000	15-30

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: UnionPay, Visa, Master, DinersClub, JCB, AMEX

Discover is not accepted.

Car rental with debit cards is also accepted and listed as below: UnionPay, Visa, Master

DinersClub,JCB,Discover,AMEX,Visa Electron,Maestro,Debit Mastercard,Visa Debit are not accepted.

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 16.5 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original South Korea Driving License (English version)

An English translation must be provided on the back of the driver's license.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

If you're holding local driver's license, and this is your first time renting with Eastcoast and you reside within 150 km of pickup location, please provide a utility bill(dated within the last three months), like electricity, gas, water, rates, phone, or internet bills,as proof of address. Please ensure the address on the utility bill matches the one on your licence.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Not allowed:

Taking rental cars to following islands is not allowed：
Daydream Island, Fitzroy Island, DayDream Island

Excess

Third Party Liability Insurance Excess differs by car model:

AUD 5500 for Ford Focus Auto, Hybrid,Toyota Camry Or Similar,Kia Picanto,Suzuki Jimny,Toyota Camry Hybrid,Hyundai Elantra Or Similar,

AUD 0 for other car models.

AUD 5500 for Bmw 3 Series,Toyota Kluger Hybrid,J Toyota Fortuner-4wd,Mg Hs,Toyota Hilux Workmate,Ford Ranger Xls At Or Similar-diesel-4wd,Toyota Hi-lux Dual Cab Ute,Bmw I4,Ford Kuga,Citroen Berlingo,Toyota Corolla Cross,Volkswagen T-cross,Opel Crossland,Chevrolet Bolt Ev Or Similar,Citroen Elysse,Polestar 2,Suv - Rav4 / Sportage,Kia Carnival,Tesla Model 3 Electric,Mercedes-benz Eqb,Toyota Camry,Toyota Fortuner,Mazda Bt-50 Dual Cab Ut,Special,

AUD 6600 for Bmw 3 Series,Toyota Kluger Hybrid,J Toyota Fortuner-4wd,Mg Hs,Toyota Hilux Workmate,Ford Ranger Xls At Or Similar-diesel-4wd,Toyota Hi-lux Dual Cab Ute,Gwm Tank 300,Bmw I4,Ford Kuga,Toyota Prado-4wd,Citroen Berlingo,Toyota Corolla Cross,Volkswagen T-cross,Opel Crossland,Chevrolet Bolt Ev Or Similar,Citroen Elysse,Polestar 2,Suv - Rav4 / Sportage,Kia Carnival,Tesla Model 3 Electric,Mercedes-benz Eqb,Toyota Camry,Toyota Fortuner,Mazda Bt-50 Dual Cab Ut,Special,

Collision Damage Waiver Excess differs by car model:

AUD 5500 for Ford Focus Auto, Hybrid,Toyota Camry Or Similar,Kia Picanto,Suzuki Jimny,Toyota Camry Hybrid,Hyundai Elantra Or Similar,

AUD 0 for other car models.

Theft Insurance Excess:

AUD 0

Third Party Liability Insurance Excess:

AUD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.2 mi from Melbourne City Heliport

7.3 mi from Essendon Airport

12.3 mi from Melbourne Airport

Railway Stations

0.2 mi from Flinders Street Station

0.3 mi from Parliament Train Station

0.8 mi from Flagstaff Train Station

Hotels

Nearby Grand Hyatt Melbourne

0.1 mi from Collins Hotel

0.1 mi from Amazing melbourne CBD 2BR

Other Landmarks

0.2 mi from Federation Square

11.7 mi from Liberty Church

CHECK RATES

Map view of East Coast Car Rentals Store Location

coordinates: -37.815125084162 144.9698525582

Guest Reviews

Total points： 8.6 / 10 Very good

Vehicle condition: 1.7
Vehicle cleanliness: 0.8
Spaciousness: 0.7
Counter staff: 1.4
Pick-up location: 0.7
Drop-off location: 0.7
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Matthew
Melbourne
6.7 /10 Average
Reviewed: Monday, September 18, 2023
Slow pick up. Car is a Chinese car which is now pretty good in the engine power. Otherwise it is good.
Read More >
Tina Z
Melbourne
7 /10 Good
Reviewed: Monday, April 15, 2024
They didn’t take clear car photos and set me in trap to at a wind screen chip but it was present when we received the car. They charged me $1000 deposit and didn’t refund it to me yet after I show them the clear pics when we received the car. I am still wait for deposit refund. Very Frustrating.
Read More >
Phoenix Brown
Melbourne
10 /10 Excellent
Reviewed: Wednesday, December 20, 2023
Very satisfied
Read More >
Raymond Moulton
Melbourne
10 /10 Excellent
Reviewed: Thursday, November 16, 2023
The rented car performed reliably, had good fuel efficiency, and the interior was clean and tidy. The rental service was friendly, the procedures were quick, and the pick-up and drop-off processes were smooth. The only suggestion is that the pick-up location in an underground garage was not ideal. Overall, it was a satisfying car rental experience.
Read More >
Boris Robert
Melbourne
2 /10 Poor
Reviewed: Thursday, November 2, 2023
Read More >
Tracy Jeremy
Melbourne
10 /10 Excellent
Reviewed: Wednesday, June 19, 2024
Overall quite good
Read More >
Ives Barton
Melbourne
10 /10 Excellent
Reviewed: Tuesday, January 16, 2024
Very enthusiastic
Read More >
Cheryl
Melbourne
8 /10 Very good
Reviewed: Monday, January 22, 2024
Apart from being hard to find, everything else was fine.
Read More >
Kevin MacPherson
Melbourne
10 /10 Excellent
Reviewed: Wednesday, February 28, 2024
I read many reviews before and found mixed opinions about East Coast, which made me hesitant to choose this rental company. For instance, people mentioned that the cars are old, the staff provides poor service, and they push for insurance sales, etc. In the end, I chose the Collins St. location based on its convenience. After picking up the car, I felt confident in my choice! We arrived half an hour late, greeted the staff, and the lady was very courteous, possibly because it was close to the end of her shift, so there was no line. Since I didn't have the printed documents, I asked if electronic versions were acceptable. The lady said I could email them, which was very convenient. The pickup area was just outside in the parking garage, and the car was quite new. The lady showed us the car and explained how to pick up, return, refill gas, etc., and the process was very smooth! After driving the car for a few days, I found it to be very fuel-efficient, my first time driving a hybrid. On the return day, I refueled for $28. I'm not sure about other locations, but I highly recommend the East Coast Collins St. branch!
Read More >
Susie Hudson
Melbourne
8 /10 Very good
Reviewed: Thursday, April 11, 2024
Satisfied
Read More >
Mike Lynch
Melbourne
9 /10 Excellent
Reviewed: Thursday, September 19, 2024
Price was very reasonable and location good as we stayed in Collins Street Melbourne so it was a 500-meter walk or you could catch the tram.
Read More >
Regan Child
Melbourne
10 /10 Excellent
Reviewed: Monday, August 19, 2024
The service was enthusiastic and detailed. They carefully explained the vehicle's condition and usage tips. During the return process, the inspection was quite thorough. Later, they sent an email with a detailed explanation of the inspection results, including photos of various parts of the vehicle—there were dozens of them, which felt a bit excessive.
Read More >
Egbert Eve
Melbourne
8 /10 Very good
Reviewed: Friday, January 31, 2025
Overall very good.
Read More >
Marvin Curme
Melbourne
10 /10 Excellent
Reviewed: Thursday, May 22, 2025
Overall good
Read More >
Fitch Euphemia
Melbourne
10 /10 Excellent
Reviewed: Saturday, June 14, 2025
The service was quite good, but they're understaffed.
Read More >
Stanley Dillon
Melbourne
10 /10 Excellent
Reviewed: Tuesday, July 15, 2025
Everything was satisfactory, except for the fact that there were many people during pickup, so I had to wait in line for a while. The car hadn't been cleaned yet, so I waited for some time.
Read More >
Norma Gibbon
Melbourne
4 /10 Average
Reviewed: Saturday, August 16, 2025
Read More >
G.Rochlin
Melbourne
10 /10 Excellent
Reviewed: Wednesday, September 17, 2025
A small thing – I couldn't find the control for the petrol tank door. The staff member at the petrol station found it for me. During the journey, I turned the radio on. Then I decided I didn't want it after all. But there was no way I could find to turn it off. Also I didn't see any cruise control. I see this as essential for country driving.
Read More >
Ingrid Fox
Melbourne
10 /10 Excellent
Reviewed: Monday, September 29, 2025
The customer service was excellent, the car pick-up location was easy to find, and the price was reasonable.
Read More >
Anonymous
Melbourne
10 /10 Excellent
Reviewed: Sunday, February 15, 2026
Really great experience overall.
Read More >

More East Coast Car Rentals Car Rental Locations in Melbourne

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What's the address of the rental location?

123 Collins St, Melbourne VIC 3000, Australia

What is the Telephone Number?

+61755558900/ +611800028881

How to Return The Rental Car, Car Park or Key Box & After Hours Return Instructions?

What are the Accepted Cards as Payment Methods for this Car Rental Location?

Can I Pick up Rental Cars with a E-voucher?

Accepted on mobile, a printout is not required.

What are the Driver's Age Requirements for this Car Rental Company?

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 16.5 per day approximately.

What are the Driving Licence Requirements to Rent a Car from this Car Rental Location?

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)
Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original South Korea Driving License (English version)
An English translation must be provided on the back of the driver's license.

Original driving licence + NAATI Translation
The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

If you're holding local driver's license, and this is your first time renting with Eastcoast and you reside within 150 km of pickup location, please provide a utility bill(dated within the last three months), like electricity, gas, water, rates, phone, or internet bills,as proof of address. Please ensure the address on the utility bill matches the one on your licence.
For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

Airports
0.2 mi from Melbourne City Heliport
7.3 mi from Essendon Airport
12.3 mi from Melbourne Airport
Railway Stations
0.2 mi from Flinders Street Station
0.3 mi from Parliament Train Station
0.8 mi from Flagstaff Train Station
Hotels
Nearby Grand Hyatt Melbourne
0.1 mi from Collins Hotel
0.1 mi from Amazing melbourne CBD 2BR
Other Landmarks
0.2 mi from Federation Square
11.7 mi from Liberty Church

East Coast Car Rentals, Melbourne City – Grand Hyatt Car Rental

East Coast Car Rentals - Melbourne City – Grand Hyatt Information, Car Rental Instructions & Policies

Address

Telephone

Pick-up Instructions

Drop-off Instructions

Opening Hours

Security Deposit

Accepted Cards

E-voucher

Age requirements

Driver's License Requirements

Additional Extras

Cross Border

Cross Islands

Not allowed:

Excess

Fuel Policy (what does it mean)

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Pay for Car Rentals with Crypto

More East Coast Car Rentals Car Rental Locations in Melbourne

What's the address of the rental location?

What is the Telephone Number?

How to Return The Rental Car, Car Park or Key Box & After Hours Return Instructions?

What are the Accepted Cards as Payment Methods for this Car Rental Location?

Can I Pick up Rental Cars with a E-voucher?

What are the Driver's Age Requirements for this Car Rental Company?

What are the Driving Licence Requirements to Rent a Car from this Car Rental Location?

For foreign renters, you need to bring:

For local renters, you need to bring:

Additional Extras

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

Airports

Railway Stations

Hotels

Other Landmarks