East Coast Car Rentals, Melbourne Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

East Coast Car Rentals - Melbourne Airport Information, Car Rental Instructions & Policies

Address

2 TARMAC DRIVE, TULLAMARINE, VIC 3043 AUSTRALIA

Telephone

1800 028 881 / +61 7 5555 8900

Pick-up Instructions

The East Coast Car Rentals - Melbourne Airport car rental location is located out of the airport

You can arrive of East Coast Car Rentals - Melbourne Airport car rental by free shuttle bus.

Upon retrieving your luggage, you will receive an SMS notification on your mobile device containing a link to request the complimentary shuttle service from the car rental company. Alternatively, you may directly access the following portal to book your shuttle online: Shuttle Booking Portal: https://pickmeup.eccr.com.au/ Alternatively, please call for collection on 1800 474 258 and staff will advise instructions on where to wait for the shuttle. Last shuttle service will run 15 minutes prior to close.

Drop-off Instructions

Please return the vehicle to the car parking lot and park the car by instructions, then you can take the shuttle bus back to the airport for free. No shuttle bus off the business hours and please take a taxi back to the airport, which costs about AUD 18.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	AUD 1000	15-30

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: UnionPay, Visa, Master, DinersClub, JCB, AMEX

Discover is not accepted.

Car rental with debit cards is also accepted and listed as below: UnionPay, Visa, Master

DinersClub,JCB,Discover,AMEX,Visa Electron,Maestro,Debit Mastercard,Visa Debit are not accepted.

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 16.5 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original South Korea Driving License (English version)

An English translation must be provided on the back of the driver's license.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

If you're holding local driver's license, and this is your first time renting with Eastcoast and you reside within 150 km of pickup location, please provide a utility bill(dated within the last three months), like electricity, gas, water, rates, phone, or internet bills,as proof of address. Please ensure the address on the utility bill matches the one on your licence.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Not allowed:

Taking rental cars to following islands is not allowed：
Daydream Island, Fitzroy Island, DayDream Island

Excess

Third Party Liability Insurance Excess differs by car model:

AUD 5500 for Ford Focus Auto, Hybrid,Toyota Camry Or Similar,Kia Picanto,Suzuki Jimny,Toyota Camry Hybrid,Hyundai Elantra Or Similar,

AUD 0 for other car models.

AUD 5500 for Bmw 3 Series,Toyota Kluger Hybrid,J Toyota Fortuner-4wd,Mg Hs,Toyota Hilux Workmate,Ford Ranger Xls At Or Similar-diesel-4wd,Toyota Hi-lux Dual Cab Ute,Bmw I4,Ford Kuga,Citroen Berlingo,Toyota Corolla Cross,Volkswagen T-cross,Opel Crossland,Chevrolet Bolt Ev Or Similar,Citroen Elysse,Polestar 2,Suv - Rav4 / Sportage,Kia Carnival,Tesla Model 3 Electric,Mercedes-benz Eqb,Toyota Camry,Toyota Fortuner,Mazda Bt-50 Dual Cab Ut,Special,

AUD 6600 for Bmw 3 Series,Toyota Kluger Hybrid,J Toyota Fortuner-4wd,Mg Hs,Toyota Hilux Workmate,Ford Ranger Xls At Or Similar-diesel-4wd,Toyota Hi-lux Dual Cab Ute,Gwm Tank 300,Bmw I4,Ford Kuga,Toyota Prado-4wd,Citroen Berlingo,Toyota Corolla Cross,Volkswagen T-cross,Opel Crossland,Chevrolet Bolt Ev Or Similar,Citroen Elysse,Polestar 2,Suv - Rav4 / Sportage,Kia Carnival,Tesla Model 3 Electric,Mercedes-benz Eqb,Toyota Camry,Toyota Fortuner,Mazda Bt-50 Dual Cab Ut,Special,

Collision Damage Waiver Excess differs by car model:

AUD 5500 for Ford Focus Auto, Hybrid,Toyota Camry Or Similar,Kia Picanto,Suzuki Jimny,Toyota Camry Hybrid,Hyundai Elantra Or Similar,

AUD 0 for other car models.

Theft Insurance Excess:

AUD 0

Third Party Liability Insurance Excess:

AUD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.4 mi from Melbourne Airport

2.7 mi from Essendon Airport

10 mi from Melbourne City Heliport

Railway Stations

2.4 mi from Jacana

2.6 mi from Glenroy

2.7 mi from Broadmeadows

Hotels

0.7 mi from Ciloms Airport Lodge

1.1 mi from Quest Melbourne Airport

1.8 mi from Holiday Inn Melbourne Airport

Other Landmarks

8.6 mi from Liberty Church

10.1 mi from Federation Square

CHECK RATES

Map view of East Coast Car Rentals Store Location

coordinates: -37.693601 144.871451

Location Images

East Coast Car Rentals-Melbourne Airport-29883-feeder_bus

The Shuttle Bus

East Coast Car Rentals-Melbourne Airport-29883-store

The Rental Desk

The Shuttle Bus

Guest Reviews

Total points： 8.5 / 10 Very good

Vehicle condition: 1.6
Vehicle cleanliness: 1.4
Spaciousness: 1.4
Counter staff: 1.4
Pick-up location: 1.4
Drop-off location: 1.4
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

N.Wittwer
Melbourne
9.7 /10 Excellent
Reviewed: Thursday, April 25, 2019
Car was great, low km corrola. Service was exce
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Anonymous
Melbourne
8 /10 Very good
Reviewed: Saturday, May 25, 2019
Car was great and drop-off was swift. Love the free pick-up and drop-off service to and fro the airport to the East Coast. Counter staff were rude and unfriendly, but everything else was great.
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M.Smith
Melbourne
9.3 /10 Excellent
Reviewed: Wednesday, May 29, 2019
Haven’t yet got the $500 bond back as yet (3 days). That’s not so good.
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Dan
Melbourne
9.3 /10 Excellent
Reviewed: Saturday, June 1, 2019
The car was brand new and has excellent fuel efficiency. Service was good but we hated the $1000 pre-authorization on the credit card.
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Anonymous
Melbourne
8.7 /10 Very good
Reviewed: Monday, June 3, 2019
Why not clearly state that there is a shuttle service from Melbourne airport to 2 Tarmac Drive, at 30 minutes interval, and shuttle service operating hours, at this x location indicated clearly in a picture of the Melbourne airport map? i ended up having to spend A$35 to get a taxi from the airport to pick up location; and learned only when i returned the vehicle 7 days later, of the pickup service every 30 minutes. It's like the chef put in all his efforts to create the legendary masterpiece dish, and right before delivering to the customers, the waiter let the dish gets cold sitting for 30 minutes as he neglects it and do other stuff. You clearly intended for maximum customer satisfaction, hence the resources and brainpower put into ensuring there is the shuttle service. Why not advertise that CLEARLY and BOLDLY to make sure potential customers know it?
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M.Jean-Louis
Melbourne
8.3 /10 Very good
Reviewed: Wednesday, July 10, 2019
Experience and price was good except for the pick up part that took longer than anticipated
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Anonymous
Melbourne
9.7 /10 Excellent
Reviewed: Monday, September 2, 2019
Rental process was smooth and easy with them. Only feedback is that the car had ants in them so cleanliness could be improved.
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Marnurwani
Melbourne
10 /10 Excellent
Reviewed: Thursday, October 3, 2019
The car really did exceeded my expectations. The counter staff told me that it would be squeezy for 4 but it was quite spacious. The boot could also fit more than 1 large luggage and 3 small ones. The car was very smooth to drive so it’s very comfortable.
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Boris Wong
Melbourne
10 /10 Excellent
Reviewed: Tuesday, October 8, 2019
Really amazing customer service especially the airport pickup and drop off.
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Anonymous
Melbourne
8.7 /10 Very good
Reviewed: Wednesday, November 20, 2019
Everything went smooth however counter staff demanded extra payment as for further insurance fee.
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Peter
Melbourne
8.7 /10 Very good
Reviewed: Monday, December 2, 2019
Old high mileage car ie 136000kms and car condition reflected this. Staff very helpful, pick up and drop off buses very modern and efficient, helpful drivers.
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A.Lee
Melbourne
7 /10 Good
Reviewed: Monday, December 16, 2019
Our family was there 1 hour early to pick the car. But we were told to wait till the time then we can collect our car. After all, everything thing is smooth.
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G.LUCAS
Melbourne
9 /10 Excellent
Reviewed: Thursday, April 7, 2022
The car an Equinox, was very economical and the seats were just superb. No issues with the car.
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M.Pecic
Melbourne
9.3 /10 Excellent
Reviewed: Monday, May 23, 2022
have a business and wanted to try an independent provider to compare with the big providers. Other then the short wait for transport to an offsite location from the airport, the service and vehicle were at the same standard as the big provider just at a better price. Will be having staff use East Coast more often.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 22, 2022
Cheaper to book on Qeeq than with East Coast direct. Very worth it. They will try to upsell insurance but that's ok so long as you explain you have your own. Though you'd need to put in a 1k AUD deposit by card. Got a lower end SUV however but all good.
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A.Yam
Melbourne
9.3 /10 Excellent
Reviewed: Wednesday, December 14, 2022
Smooth pick up by shuttle bus from Melbourne airport to their collection point. From there no hassles at all. Car in excellent condition. Would use them again.
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Paxson Fong
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 12, 2023
excellant condition of the car and provide the same car was show in category，excellant services。
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Matthew
Melbourne
7 /10 Good
Reviewed: Tuesday, February 21, 2023
Good service at the counter but car is old
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H.
Melbourne
8.7 /10 Very good
Reviewed: Saturday, April 29, 2023
Very friendly shuttle driver. Clean car. Liked that they took photos of car before I took it.
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R.Lee
Melbourne
10 /10 Excellent
Reviewed: Friday, August 4, 2023
The car was amazing, modern with nav systems etc making travels less stressful. Auto drrive was slightly annoying but easy to turn off.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Tuesday, August 15, 2023
Awesome customer service and assistance from the representative, Ana. Clear instructions and smooth pick up of the car. New, clean and spacious car to have during the holidays. Thanks
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S.Clifford
Melbourne
9.7 /10 Excellent
Reviewed: Friday, December 29, 2023
We were mistakenly charged for extra insurance, even though we purchased this through QEEQ. I pointed this out, and we were told we would be refunded, but this has not occurred. Pick-Up was easy and quick.
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A.Stapleton
Melbourne
9.7 /10 Excellent
Reviewed: Saturday, January 13, 2024
Was lucky enough to be given a brand new car with only 500km's on the clock so it was a dream to drive, was super clean and smelt good. The courtesy bus was the best I've been in from a budget company. Only downside was waiting at the airport, for a slightly extended period, for passengers they had on the list even though they had a continual rotation of 2 buses.
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George Zhou
Melbourne
10 /10 Excellent
Reviewed: Sunday, January 21, 2024
Car was exactly what we needed for a big group going on a roadie!
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B.Sloper
Melbourne
7.3 /10 Good
Reviewed: Monday, March 11, 2024
Did not get car booked, seemed very casual during car collection Car return very good & efficient
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clive lamond
Melbourne
9.3 /10 Excellent
Reviewed: Saturday, May 18, 2024
My phone fell from jacket pocket in the shuttle bus. I didn't discover missing until after airport security. I rand East West and they made a special trip back to the airport drop zone to return it .
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E.Katris
Melbourne
10 /10 Excellent
Reviewed: Sunday, May 26, 2024
Excellent
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Antonia Susanna
Melbourne
10 /10 Excellent
Reviewed: Tuesday, October 27, 2015
They aggressively push extra insurance and freeze $1000.
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Audrey Turner
Melbourne
2 /10 Poor
Reviewed: Sunday, July 10, 2016
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Xenia Browne
Melbourne
6 /10 Average
Reviewed: Wednesday, August 24, 2016
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Jenny Carrie
Melbourne
10 /10 Excellent
Reviewed: Thursday, March 10, 2016
Convenient, efficient, cost-effective.
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Milo Galbraith
Melbourne
2 /10 Poor
Reviewed: Saturday, December 12, 2015
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Paul Jerome
Melbourne
8 /10 Very good
Reviewed: Wednesday, September 2, 2015
The service is decent, and the car is in good condition.
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Yale Valentine
Melbourne
10 /10 Excellent
Reviewed: Tuesday, March 1, 2016
These few times I've gone
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Carey Huxley
Melbourne
6 /10 Average
Reviewed: Friday, August 12, 2016
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Dwight Bauer
Melbourne
2 /10 Poor
Reviewed: Tuesday, June 14, 2016
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Booth Whittier
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 12, 2016
Good
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Quintion Noel
Melbourne
10 /10 Excellent
Reviewed: Wednesday, November 25, 2015
Chose to pick up the car at the airport and return it in downtown Melbourne. After leaving the airport, had to call the store to inform them and wait at the shuttle stop for a free ride.
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Mandel Rebecca
Melbourne
2 /10 Poor
Reviewed: Sunday, February 21, 2016
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Elaine Burns
Melbourne
6 /10 Average
Reviewed: Tuesday, May 17, 2016
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Michael Marner
Melbourne
10 /10 Excellent
Reviewed: Thursday, July 9, 2015
The service attitude was very satisfactory. After arriving at the airport, I called the store to get the information on where to wait for the free shuttle, which was actually easy to find. When you exit the terminal, you will see three lanes of traffic. The second lane is generally where hotel shuttles wait. Look for a brown sign with white letters, and you can wait near there. The East Coast shuttle is white with yellow letters and a big 'E'. This shuttle will take you to the store to pick up your car.
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Charlotte Birrell
Melbourne
10 /10 Excellent
Reviewed: Friday, April 17, 2015
Very good
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Theobald Swinburne
Melbourne
8 /10 Very good
Reviewed: Saturday, April 11, 2015
Renting a CRV for $39 a day, what more can you ask for? 'Fantastic!' The car had 45,000 miles on it, but it was well-maintained and still drove great. However, QEEQ told us insurance was included, but the rental company said it wasn't, and we had to buy it separately, and it wasn't zero deductible. In the end, we didn’t buy it from them. We were a bit nervous throughout the trip.
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Mirabelle Ingersoll
Melbourne
10 /10 Excellent
Reviewed: Thursday, April 9, 2015
Excellent car rental company with Mandarin-speaking staff, providing airport transfers, very warm service~
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Bruce Hood
Melbourne
8 /10 Very good
Reviewed: Thursday, March 26, 2015
Overall, it's quite good. We picked up the car at Melbourne International Airport; the store is about 10 minutes away from the airport with a shuttle service. The service was decent, although the receptionist's attitude wasn't great when she saw we were from China. The car was relatively new. The drop-off location is in the city center and easy to find with GPS. Overall, it was pretty good and reasonably priced, recommended.
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Antonia Susanna
Melbourne
4 /10 Average
Reviewed: Tuesday, March 24, 2015
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Malcolm Rutherford
Melbourne
10 /10 Excellent
Reviewed: Sunday, March 15, 2015
Very satisfied
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Louis Barney
Melbourne
10 /10 Excellent
Reviewed: Thursday, March 12, 2015
The staff were very enthusiastic, proactively providing maps and other information about Melbourne. They also eagerly promoted full insurance. Considering that I haven't driven a right-hand drive car for two years and the traffic situation in Melbourne is quite complex, I purchased the full insurance. The vehicle was a new car with 15,000 kilometers, and it had great power.
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Leopold Chapman
Melbourne
8 /10 Very good
Reviewed: Monday, March 9, 2015
It's a small company located outside the airport, making returning the car convenient, with a shuttle to the airport. But it's limited to the airport; I stayed at the airport holiday inn and asked if they could pick me up at the hotel, but they refused unequivocally. I had to call a taxi to get to the company. The car wasn't very new, but the price was cheap. However, the AUD 300 deductible even with full insurance is not good. It's better to choose big companies like HERTZ that offer zero-deductible insurance.
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Noah Gus
Melbourne
8 /10 Very good
Reviewed: Monday, March 9, 2015
Everything was good, but there is no counter at the airport. You need to call for a shuttle, which can be difficult if you are not fluent in English.
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Bertram Nahum
Melbourne
10 /10 Excellent
Reviewed: Monday, March 9, 2015
The car was in excellent condition and the price was affordable. They even helped extend the rental period. The rental and return process was very simple. Extremely satisfied.
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Newman Herbert
Melbourne
10 /10 Excellent
Reviewed: Monday, March 9, 2015
Satisfied! This is my second time renting, so I'm experienced. After landing, I asked the information desk where the usual shuttle bus stops, and then walked straight to pick up the car. The car's condition was okay with over 90,000 kilometers, not as good as the one in Sydney, and the USB port couldn’t charge, but the service was quite attentive. I will rent again next time.
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Rebecca Eleanor
Melbourne
8 /10 Very good
Reviewed: Monday, March 9, 2015
The price is cheaper compared to other car rental companies in Melbourne. The location is quite convenient with an airport shuttle service. The only downside is that the car had quite a few scratches, but it didn't affect its use.
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Virgil Hal
Melbourne
10 /10 Excellent
Reviewed: Saturday, March 7, 2015
Very good.
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Tyler Maurice
Melbourne
10 /10 Excellent
Reviewed: Friday, March 6, 2015
The service was good, and picking up the car was quite convenient. However, the car wasn't very new, having already clocked 100,000 kilometers, but its condition was still acceptable.
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Beacher Leigh
Melbourne
8 /10 Very good
Reviewed: Friday, March 6, 2015
The Melbourne city branch closes at 5 PM, and they won't accept returns even a few minutes late. You have to return the car the next morning, and they charge an extra half-day rental fee.
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Rex Hearst
Melbourne
8 /10 Very good
Reviewed: Friday, March 6, 2015
It was fine, but the closing time is quite early. If you return the car even a little late, you'll have to bring it back the next day and be charged for an additional half-day rental.
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Susie Hudson
Melbourne
10 /10 Excellent
Reviewed: Thursday, March 5, 2015
The vehicle was in great condition and the staff were friendly.
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Julie Maltz
Melbourne
8 /10 Very good
Reviewed: Thursday, March 5, 2015
It's okay, just a bit far from the airport. You need to take their shuttle bus back and forth.
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Selena Katharine
Melbourne
10 /10 Excellent
Reviewed: Thursday, March 5, 2015
Both renting and returning the car went smoothly. There is a dedicated shuttle bus to and from the airport, just call and it arrives quickly.
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Riva Walkley
Melbourne
6 /10 Average
Reviewed: Wednesday, March 4, 2015
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Bishop Franklin
Melbourne
10 /10 Excellent
Reviewed: Tuesday, March 3, 2015
The service was excellent. They explained the additional insurance options, and when we said we didn't want it, they understood and didn't push us.
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Pamela Crofts
Melbourne
10 /10 Excellent
Reviewed: Tuesday, March 3, 2015
Many people choose HERTZ, but we opted for the cheapest option regardless of the company. Although we were a bit worried about the service or car quality, we went with it due to budget concerns. In fact, East Coast Rentals' service was excellent. The only slight inconvenience was that it’s not at the airport, requiring a company shuttle to pick up the car. As soon as we arrived at the lot, we saw a fleet of spotless white cars, all very new. There were no hidden requirements; they simply asked if we wanted to purchase insurance without pushing it. The paperwork was done quickly and we drove off. After returning the car, we even received a text message about the rental details. Great value for money!
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Roderick Crofts
Melbourne
10 /10 Excellent
Reviewed: Monday, March 2, 2015
Good
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Diana Bert
Melbourne
6 /10 Average
Reviewed: Monday, March 2, 2015
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Ira Julia
Melbourne
8 /10 Very good
Reviewed: Monday, March 2, 2015
The rental location is not in the arrival hall; you need to take a shuttle bus 1-2 kilometers from the airport to pick up the car.
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Sam Dewar
Melbourne
8 /10 Very good
Reviewed: Sunday, March 1, 2015
Very convenient. If your English isn't good, just wait at the dedicated shuttle stop for a bit, hop on the rental company's shuttle when you see it and show the driver your booking. That's usually enough to handle things. Once at the counter, just give your booking, necessary documents, ID, and credit card to the staff.
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Sabina Sinclair
Melbourne
8 /10 Very good
Reviewed: Saturday, February 28, 2015
The staff weren't very friendly, unlike those we met on the Gold Coast (also with East Coast Rentals). They persistently tried to upsell insurance despite us telling them multiple times that we had already purchased supplementary coverage.
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Conrad Wilhelmina
Melbourne
6 /10 Average
Reviewed: Thursday, February 26, 2015
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Isaac Leigh
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 26, 2015
Overall good, high cost performance.
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Olga Sandy
Melbourne
10 /10 Excellent
Reviewed: Wednesday, February 25, 2015
Very good. We didn't buy insurance, and the staff just took a quick look at the car when we returned it. We were worried there would be a strict inspection without insurance, but it was totally unnecessary to worry. Picking up and returning the car was very convenient, even though it's not inside the airport, there are shuttles, and it's close to the airport. Very convenient.
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Donald Dickens
Melbourne
2 /10 Poor
Reviewed: Wednesday, February 25, 2015
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Raymond Moulton
Melbourne
10 /10 Excellent
Reviewed: Wednesday, February 25, 2015
Very satisfied, almost brand new vehicle.
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Len Carter
Melbourne
10 /10 Excellent
Reviewed: Monday, February 23, 2015
Very cost-effective.
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Kerwin Alice
Melbourne
8 /10 Very good
Reviewed: Sunday, February 22, 2015
The staff was quite friendly and didn't push too many promotions. Both the rental and return processes were simple, the car was in good condition, and the price was really cheap. Overall, very satisfied with this rental!
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Page Rhys
Melbourne
8 /10 Very good
Reviewed: Thursday, February 12, 2015
Everything else was fine, but when changing the car, the gas tank wasn't full and we were charged extra for gas, which was quite expensive.
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Lynn Partridge
Melbourne
6 /10 Average
Reviewed: Tuesday, February 3, 2015
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Horace Spender
Melbourne
10 /10 Excellent
Reviewed: Wednesday, November 1, 2017
Overall good, just a bit slow.
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Allen Bertram
Melbourne
10 /10 Excellent
Reviewed: Saturday, November 19, 2016
Fast and convenient
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Gladys Sainsbury
Melbourne
8 /10 Very good
Reviewed: Thursday, December 8, 2016
The car pick-up process was quick, but it's very far from Melbourne Airport! On the day of return, the keys got locked inside the car. When I called the rental company's phone number, they refused to assist. I had to seek help from the local tracking system, and a service person came to unlock the car! I can only say that the rental company is completely irresponsible in such incidents; it was the local tracking system department that was helpful, providing free service and taking no charge!
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Gavin Dora
Melbourne
4 /10 Average
Reviewed: Saturday, February 18, 2017
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Jay Maud
Melbourne
10 /10 Excellent
Reviewed: Thursday, December 15, 2016
The local staff I encountered were very friendly, didn't push for insurance, the process was fast, and the car inspection went smoothly.
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Selena Katharine
Melbourne
8 /10 Very good
Reviewed: Sunday, February 26, 2017
The rental office is located on the outskirts of the airport, and finding the shuttle bus location is not clear. However, the customer service was good, and car inspection was done immediately upon return, avoiding misunderstandings from the lack of handover.
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Winni Law
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 25, 2016
Affordable prices.
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Janet Webster
Melbourne
8 /10 Very good
Reviewed: Thursday, October 13, 2016
It was average. The staff will try to sell insurance. The service was okay.
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Glenn Morse
Melbourne
10 /10 Excellent
Reviewed: Monday, March 5, 2018
Had to wait a bit during the car return due to limited staff, but everything else went smoothly!
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Isaac Leigh
Melbourne
6 /10 Average
Reviewed: Wednesday, March 29, 2017
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Bart Ernest
Melbourne
6 /10 Average
Reviewed: Friday, October 21, 2016
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Gwendolyn Elinor
Melbourne
10 /10 Excellent
Reviewed: Tuesday, June 12, 2018
Easy pickup, great car condition, smooth return
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Sarah Whyet
Melbourne
2 /10 Poor
Reviewed: Sunday, August 12, 2018
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Olivia Jeremiah
Melbourne
2 /10 Poor
Reviewed: Tuesday, October 9, 2018
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Herbert Jordan
Melbourne
10 /10 Excellent
Reviewed: Tuesday, January 15, 2019
Satisfied
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Montague Dorothea
Melbourne
10 /10 Excellent
Reviewed: Tuesday, May 8, 2018
Very good
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Laurel Ellis
Melbourne
10 /10 Excellent
Reviewed: Wednesday, August 22, 2018
Very good
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Bruce Hood
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 7, 2019
City center location, many staff members.
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Harriet Finn
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 18, 2018
The airport shuttle bus is very convenient
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Everley Burke
Melbourne
10 /10 Excellent
Reviewed: Tuesday, June 5, 2018
Satisfied
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Sidney Zimmerman
Melbourne
2 /10 Poor
Reviewed: Monday, May 29, 2023
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Benjamin Lowell
Melbourne
6 /10 Average
Reviewed: Saturday, December 10, 2022
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Ada Clement
Melbourne
2 /10 Poor
Reviewed: Sunday, July 10, 2022
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Leo Tours
Melbourne
10 /10 Excellent
Reviewed: Friday, June 21, 2024
Very good.
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Cherry Zephaniah
Melbourne
10 /10 Excellent
Reviewed: Tuesday, January 9, 2024
Excellent
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Eden Marion
Melbourne
10 /10 Excellent
Reviewed: Friday, January 12, 2024
The driving experience was great. I waited in line for a while at the store, and the staff calculated the price on a form and tried to sell me insurance. I declined, and she didn't say much. She even joked about the long address on my ID card, which took a while to register, haha.
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Elvis Lee
Melbourne
10 /10 Excellent
Reviewed: Saturday, June 15, 2024
Highly satisfied, great value for money!
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Lou Zangwill
Melbourne
10 /10 Excellent
Reviewed: Sunday, January 14, 2024
The service was enthusiastic and efficient, and the procedures were simple.
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Keith Wyld(e)
Melbourne
10 /10 Excellent
Reviewed: Sunday, March 17, 2024
The vehicle was almost brand new, with less than 2000 kilometers on it, very impressive.
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Kenneth Temple
Melbourne
10 /10 Excellent
Reviewed: Monday, June 10, 2024
They tried to sell insurance, but once I told them I already had it, they processed the pickup immediately.
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Cleveland Simon
Melbourne
10 /10 Excellent
Reviewed: Monday, February 12, 2024
The service was excellent, the vehicle was very new, and the overall experience was great.
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Mag Helin(a)
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 2, 2024
Very good
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Bess Ralph
Melbourne
10 /10 Excellent
Reviewed: Thursday, May 30, 2024
Satisfied
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Susan Gissing
Melbourne
10 /10 Excellent
Reviewed: Monday, February 19, 2024
Quite satisfied.
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Lucy Sweet
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 20, 2024
The car was in good condition.
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Octavia Edith
Melbourne
8 /10 Very good
Reviewed: Tuesday, February 20, 2024
Overall acceptable. The car was quite new with just over 7000 kilometers. When I called after arriving at the airport, no one answered, so I went directly to the bus stop to wait for the shuttle, which was a very bad experience. Returning the car was straightforward; just drove into the return point. The staff didn’t say much, and I haven't received the bill yet. I'll check if there are any extra charges once it arrives.
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Wright Jasper
Melbourne
10 /10 Excellent
Reviewed: Wednesday, May 15, 2024
Satisfactory
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Madge Walter
Melbourne
10 /10 Excellent
Reviewed: Tuesday, May 14, 2024
Excellent service with airport shuttle, very satisfied.
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Ryan Theresa
Melbourne
10 /10 Excellent
Reviewed: Sunday, May 12, 2024
Shuttle service to and from Terminal 2, easy to find. Booked a RAV4 but was given a Yaris Cross instead. The car was smaller and the driving experience was not as good due to the downgrade.
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Verne Cumberland
Melbourne
10 /10 Excellent
Reviewed: Wednesday, May 8, 2024
Quite good
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Yetta Twain
Melbourne
10 /10 Excellent
Reviewed: Tuesday, May 7, 2024
Very good
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Porter Wyclif(fe)
Melbourne
10 /10 Excellent
Reviewed: Sunday, May 5, 2024
No unnecessary chatter throughout the process, very reliable.
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Laura Joule
Melbourne
10 /10 Excellent
Reviewed: Sunday, April 21, 2024
Acceptable
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Merry Lawson
Melbourne
10 /10 Excellent
Reviewed: Saturday, April 13, 2024
It's okay.
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Agatha MacDonald
Melbourne
10 /10 Excellent
Reviewed: Wednesday, July 3, 2024
Very good!
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Aurora Rhodes
Melbourne
8 /10 Very good
Reviewed: Wednesday, July 3, 2024
Slow claims response
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Miles Judson
Melbourne
10 /10 Excellent
Reviewed: Monday, July 8, 2024
Quite good
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Duke Jean
Melbourne
10 /10 Excellent
Reviewed: Monday, July 8, 2024
Very good, easy to find, just slow to answer calls.
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Tracy Jeremy
Melbourne
4 /10 Average
Reviewed: Tuesday, July 16, 2024
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Chad Kipling
Melbourne
8 /10 Very good
Reviewed: Thursday, July 11, 2024
Wanted a Corolla but got an MG3 instead, which they said was of the same class. Personally felt it was smaller, making it difficult to pack luggage. The car was relatively new with just over 17,000 km on it. Drove 1400 km in 4 days. The engine was a bit weak, especially on hills. Otherwise, the experience was quite pleasant.
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Richard Wesley
Melbourne
10 /10 Excellent
Reviewed: Monday, July 22, 2024
Not bad
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Vic Ezekiel
Melbourne
10 /10 Excellent
Reviewed: Monday, July 29, 2024
Overall good service
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Marvin Curme
Melbourne
10 /10 Excellent
Reviewed: Wednesday, July 31, 2024
Satisfied
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Milo Ruth
Melbourne
10 /10 Excellent
Reviewed: Thursday, August 1, 2024
Friendly service and simple process
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m.qaemi
Melbourne
7 /10 Good
Reviewed: Friday, October 18, 2024
They forced me to pay 1000 dollars as a bond. And I ve told them it is a change in terms and conditions and they told me pay insurance 150 more or 1000 dollars bond or we can't give you car after I came there.
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A.Onn
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 8, 2024
Not too happy the Insurance coverage. Had to pay additional AUD$130 as the one bought from QEEQ was not comprehensive, according to East Coast. This was not highlighted in the QEES website during booking.
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K.Suppakornkosai
Melbourne
8 /10 Very good
Reviewed: Friday, January 10, 2025
Easy location in airport
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Penny Senior
Melbourne
10 /10 Excellent
Reviewed: Saturday, August 10, 2024
Fast and convenient.
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Florence Bronte
Melbourne
10 /10 Excellent
Reviewed: Tuesday, August 13, 2024
Pretty good, it's my second time using it.
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Cynthia Camp
Melbourne
10 /10 Excellent
Reviewed: Monday, August 19, 2024
Great service.
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Regan Child
Melbourne
10 /10 Excellent
Reviewed: Sunday, August 25, 2024
The service was very friendly, and the procedures were handled efficiently.
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Rod Black
Melbourne
6 /10 Average
Reviewed: Tuesday, August 27, 2024
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Beverly Locke
Melbourne
10 /10 Excellent
Reviewed: Wednesday, September 11, 2024
Satisfied.
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Joyce Fowler
Melbourne
10 /10 Excellent
Reviewed: Sunday, October 6, 2024
Very satisfied, we left our wallet there and were able to retrieve it even after a day.
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Saxon Dulles
Melbourne
10 /10 Excellent
Reviewed: Tuesday, October 8, 2024
Very good
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Marlon William
Melbourne
4 /10 Average
Reviewed: Thursday, October 10, 2024
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Vivien Pritt
Melbourne
2 /10 Poor
Reviewed: Thursday, October 10, 2024
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Nathan Thomson
Melbourne
6 /10 Average
Reviewed: Tuesday, October 15, 2024
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Rudolf Sophia
Melbourne
10 /10 Excellent
Reviewed: Sunday, October 20, 2024
Very good.
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Jennifer Wood
Melbourne
6 /10 Average
Reviewed: Saturday, November 2, 2024
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Valentina Bethune
Melbourne
10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Very satisfied, the driver Kathy was very friendly and enthusiastic.
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Caesar Dunlop
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Very satisfied
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Diana Coverdale
Melbourne
8 /10 Very good
Reviewed: Thursday, January 16, 2025
The staff put a lot of effort into upselling insurance, which was a bit unpleasant. However, returning the car went smoothly with no issues. If you're opting for basic insurance, make sure to inspect the car carefully. If you're unfamiliar with the area, it's better to get full coverage since car repairs in Australia can be costly.
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Elma Ferdinand
Melbourne
10 /10 Excellent
Reviewed: Monday, January 20, 2025
No problem at all.
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Evelyn Gallacher
Melbourne
6 /10 Average
Reviewed: Friday, January 31, 2025
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Burke Jacob
Melbourne
10 /10 Excellent
Reviewed: Sunday, March 23, 2025
Very satisfied, both pickup and return were very convenient, and the car was very clean.
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Hale Benson
Melbourne
10 /10 Excellent
Reviewed: Tuesday, April 15, 2025
Fast and efficient
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Haley Hansen
Melbourne
8 /10 Very good
Reviewed: Tuesday, May 6, 2025
They will try to upsell you on better cars and insurance options.
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Adam Bloomfield
Melbourne
10 /10 Excellent
Reviewed: Sunday, July 20, 2025
Good.
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Gilbert Amelia
Melbourne
8 /10 Very good
Reviewed: Friday, July 25, 2025
The service attitude was fine, but the car model was swapped and the vehicle's condition was average. It was barely acceptable. The wheel alignment hadn't been done, causing the steering wheel to veer right—this wouldn't be much of an issue for experienced drivers. The insurance terms were unreasonable; if you didn't purchase additional insurance, any damage would cost AUD 5500, which felt more like a betting agreement.
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Winston Doris
Melbourne
6 /10 Average
Reviewed: Saturday, July 26, 2025
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Alberta Job
Melbourne
10 /10 Excellent
Reviewed: Tuesday, August 19, 2025
Very satisfied
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Cara Garden
Melbourne
10 /10 Excellent
Reviewed: Saturday, August 30, 2025
Very satisfied
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Betty Roosevelt
Melbourne
10 /10 Excellent
Reviewed: Monday, September 15, 2025
Pickup and drop-off were very quick. The staff simply asked if additional insurance was needed, and after declining, they moved on and completed the rental process promptly.
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Gerald Gray
Melbourne
10 /10 Excellent
Reviewed: Tuesday, September 23, 2025
Picking up and returning the car was very simple, and there were shuttle buses to the airport.
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Emma Craigie
Melbourne
10 /10 Excellent
Reviewed: Wednesday, October 15, 2025
I purchased full insurance from the rental company, so no deposit was required. The staff were very enthusiastic. It was a smooth car rental experience. Highly recommended.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 23, 2025
Really happy with the service—convenient and thoughtful reminders!
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Friday, December 12, 2025
They still tried to upsell the super insurance, but we decided to pay a bit extra so we wouldn’t have the $1,000 rental deposit tied up on our card and could add an extra driver. If we’d known this in advance, we wouldn’t have bought the super insurance online and would’ve just added it at the counter to avoid paying twice. The deposit amount is high and the hold lasts for a long time.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Friday, January 2, 2026
The car was basically brand new and really smooth to drive.
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Anonymous
Melbourne
8 /10 Very good
Reviewed: Tuesday, February 10, 2026
Overall it was a pretty good experience, except the wrong pickup location they gave us made us waste a few hours getting the car.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Wednesday, February 18, 2026
Old and reputable rental company with decent service. The Indian guy at the counter briefly mentioned their insurance package, I just said no and that was it, no hard sell. When returning the car they didn’t nitpick the condition, and the shuttle to the airport was quick and straightforward.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Sunday, April 5, 2026
Really friendly service, super patient, and the car itself was great.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Thursday, July 9, 2026
Everything went super smoothly. I’d recommend adding the extra insurance — it saves hassle and gives you peace of mind.
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Laurel Ellis
Melbourne
10 /10 Excellent
Reviewed: Friday, September 20, 2024
East Coast Car Rentals is quite large and professional, with friendly staff. It was likely off-peak season when I visited, so there were no queues for picking up or returning the car.
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