Really happy with the service—convenient and thoughtful reminders!

Highly satisfied, great value for money!

Many people choose HERTZ, but we opted for the cheapest option regardless of the company. Although we were a bit worried about the service or car quality, we went with it due to budget concerns. In fact, East Coast Rentals' service was excellent. The only slight inconvenience was that it’s not at the airport, requiring a company shuttle to pick up the car. As soon as we arrived at the lot, we saw a fleet of spotless white cars, all very new. There were no hidden requirements; they simply asked if we wanted to purchase insurance without pushing it. The paperwork was done quickly and we drove off. After returning the car, we even received a text message about the rental details. Great value for money!

Overall, it's quite good. We picked up the car at Melbourne International Airport; the store is about 10 minutes away from the airport with a shuttle service. The service was decent, although the receptionist's attitude wasn't great when she saw we were from China. The car was relatively new. The drop-off location is in the city center and easy to find with GPS. Overall, it was pretty good and reasonably priced, recommended.

Haven’t yet got the $500 bond back as yet (3 days). That’s not so good.