EAST COAST CAR RENTALS CAR RENTAL REVIEWS

The service was excellent, and pick-up and drop-off were very convenient. Although it's not inside the airport, they will come to pick you up if you call. For drop-off, they will also take you to the airport.

A small thing – I couldn't find the control for the petrol tank door. The staff member at the petrol station found it for me. During the journey, I turned the radio on. Then I decided I didn't want it after all. But there was no way I could find to turn it off. Also I didn't see any cruise control. I see this as essential for country driving.

Very good.

So-so experience.

A very affordable local car rental company

The service attitude is excellent.

Very satisfied

Everything was satisfactory, except for the fact that there were many people during pickup, so I had to wait in line for a while. The car hadn't been cleaned yet, so I waited for some time.

Very satisfied

Very convenient, there was no excessive upselling. They just normally asked if I wanted to buy insurance, which was great!

Good.

The car provided was perfectly suited for my long road trip since they knew I needed it for an extended period. Returning the car was incredibly quick—before I even finished taking pictures, the process was already completed, and I was informed everything was fine. The car was then moved nearby for cleaning and washing. The mobile navigation system connected directly to the car, which was very convenient. The vehicle had various alerts, such as speeding, speed limits, turning, eye focus, and rest reminders. Picking up the car was also very quick. I got a nearly brand-new car, less than a year old, in decent condition. The previous driver might have frequently driven in mountainous areas since the full tank range showed 460 kilometers with a fuel consumption of around 10 liters per 100 kilometers. In my actual use, the fuel consumption was just 6 liters per 100 kilometers, and the full tank range displayed was around 570 kilometers. The highway tolls were processed directly, with a small service fee charged per transaction, roughly 1.5 AUD.

Friendly and efficient! It was raining when we returned the car, and while we were waiting for a taxi, a lady brought us an umbrella. It was very thoughtful and heartwarming!

Very satisfied

Good experience with car rental and return. Passing through Brisbane Airport to downtown incurred an automatic toll of AUD$7.5 including tax, which was automatically charged to the rental credit card.

Pickup and drop-off were very quick. The staff simply asked if additional insurance was needed, and after declining, they moved on and completed the rental process promptly.

This rental company is excellent, easy to locate, with great service. The return process is quick; the car is inspected and the deposit refunded immediately. Their operating hours are long, from 6:00 AM to 9:00 PM, which is approximately 3 hours longer than other nearby rental companies. The shuttle bus service is very prompt, almost no waiting required.

The service attitude was fine, but the car model was swapped and the vehicle's condition was average. It was barely acceptable. The wheel alignment hadn't been done, causing the steering wheel to veer right—this wouldn't be much of an issue for experienced drivers. The insurance terms were unreasonable; if you didn't purchase additional insurance, any damage would cost AUD 5500, which felt more like a betting agreement.