The overall service was quite good, and there was no need to wait in line. Communication was efficient, with no heavy accent, making it easy to understand. After learning that I purchased full insurance from a third party, they didn’t try to upsell anything further.
Picking up the car was not very smooth, but everything else was fine. The car model was a bit old. My language skills are not great, but I was able to communicate with the staff. The first car they provided had a fault, and after some discussion, they replaced it. However, the replacement process took quite a long time. Although we scheduled to pick up the car at 11 AM, we didn't get it until almost 1 PM.
Although the rental company is quite small, their service attitude is excellent. The car was very new, the pre-authorization hold was lower than other companies, and the hold was released immediately upon return, with the amount credited back the next day. Truly impressive.
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