Very satisfied with Alpha's service. When returning the car, I couldn't find a gas station, but the staff kindly reminded me that I could fill up the tank myself before returning the car and even told me the location of nearby gas stations. Very considerate! The only inconvenience was that Alpha is not located in the airport terminal and requires a shuttle ride, but everything else was great.
Picking up the car was not very smooth, but everything else was fine. The car model was a bit old. My language skills are not great, but I was able to communicate with the staff. The first car they provided had a fault, and after some discussion, they replaced it. However, the replacement process took quite a long time. Although we scheduled to pick up the car at 11 AM, we didn't get it until almost 1 PM.
The car rental company provides efficient service, takes responsibility for their work, clearly informs about charges, and refunds the deposit promptly.
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J.Ryan
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