The overall service was quite good, and there was no need to wait in line. Communication was efficient, with no heavy accent, making it easy to understand. After learning that I purchased full insurance from a third party, they didn’t try to upsell anything further.
Picking up the car was not very smooth, but everything else was fine. The car model was a bit old. My language skills are not great, but I was able to communicate with the staff. The first car they provided had a fault, and after some discussion, they replaced it. However, the replacement process took quite a long time. Although we scheduled to pick up the car at 11 AM, we didn't get it until almost 1 PM.
Although the rental company is quite small, their service attitude is excellent. The car was very new, the pre-authorization hold was lower than other companies, and the hold was released immediately upon return, with the amount credited back the next day. Truly impressive.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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