Pick-up at Brisbane Airport took quite a while – there were only two counters, shared with another rental company, so we waited around 30 minutes in line. That said, the staff were friendly and helpful, which made the wait more acceptable.
Couldn’t receive the SMS on my international phone when I called customer service, so I couldn’t book the shuttle and just had to wait for it to show up on its own. Luckily, it came pretty frequently.
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