BRISBANE AIRPORT CAR RENTAL REVIEWS

Smooth communication, the vehicle was upgraded to an SUV.

Satisfied

The staff were very nice, easy to communicate with, and friendly.

The service was great, no pressure to buy insurance, and the information was explained very clearly.

The service is acceptable.

Located right at the exit of P1 parking lot. The new K4 has spacious interior, fuel efficiency, and a stylish appearance.

Car did not match my expectations. Price for the car did not match my expectations.

There was no queue ahead, and the car was ready and parked right in front of the store when I arrived. I was given a nearly new Nissan X-Trail Hybrid, which had only been driven 700 kilometers and was in perfect condition without any scratches. Except for the slightly complicated cruise control settings, the car was very easy to drive.

There were two staff members at the pickup location, but one lady processed everything very slowly. I arrived at Brisbane Domestic Airport at 8 AM and had a 9 AM car pickup reservation. However, the wait time (waiting for the two customers ahead of me) and my own processing took a total of 50 minutes. I didn't get the car until 9:50 AM. Aside from the slow pickup process and the difficulty in finding the drop-off lane, everything else was great. There's no upselling, the car was in good condition, and the staff was diligent and responsible.

Very good, the vehicle was in excellent condition.

Good experience with car rental and return. Passing through Brisbane Airport to downtown incurred an automatic toll of AUD$7.5 including tax, which was automatically charged to the rental credit card.

Good

Very good

Overall service was satisfactory, but the customer service hotline is always automated. I sent an email requesting to add a second driver, but never received a reply.

Very satisfied.

This rental company is excellent, easy to locate, with great service. The return process is quick; the car is inspected and the deposit refunded immediately. Their operating hours are long, from 6:00 AM to 9:00 PM, which is approximately 3 hours longer than other nearby rental companies. The shuttle bus service is very prompt, almost no waiting required.

The car rental company provides efficient service, takes responsibility for their work, clearly informs about charges, and refunds the deposit promptly.

Very satisfied, highly efficient.