Pick up and drop off were smooth. Had to wait a little while at the airport do be picked up, but not too long.
The little MG was adequate for my purposes, but I would not rush out and buy one. Could definitely tell MG has been taken over by chinese...
About QEEQ:10.0/10
Smooth platform and did not spam me with eleventy million e mails and txts like some booking platforms do.
Car didnot meet my expectation. Vehicle wasnt washed and cleaned from outside. It was very dusty and had mud marks. Apple car play feature didnot work inside car. None of the staff could make it work which was terrible as I couldnt use navigation feature safely. Staff provided me with phone holder so that i could to use google maps on my phone. Which was very hard to see through tiny phone screen.
Love the app. It made it easy to remember important information about rental company such as: name of rental company, dates, times, pick up location etc. I will use for many years to come.
There are usually not many people when I visit, and the queue takes about ten minutes to complete the procedures. The pickup location is outside the airport; you need to call customer service to request a shuttle bus and wait at the designated location. Waiting for the shuttle bus takes more than half an hour. A neighboring rental company mentioned that they dispatch buses roughly once per hour. Apart from the long shuttle wait time, everything else was good. During the rental period, our car experienced some minor issues, so we switched cars twice. The customer service team was quick and efficient in addressing the issue. Just a reminder: make sure to refuel the car before returning it, as the fuel surcharge is 4 AUD/L, which is quite expensive!
Overall service was satisfactory, but the customer service hotline is always automated. I sent an email requesting to add a second driver, but never received a reply.
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