Couldn’t receive the SMS on my international phone when I called customer service, so I couldn’t book the shuttle and just had to wait for it to show up on its own. Luckily, it came pretty frequently.

Very good

Very friendly and quick process.

Love the app. It made it easy to remember important information about rental company such as: name of rental company, dates, times, pick up location etc. I will use for many years to come.

The phone number to call for pick up was a toll-free Australian number that did not work on our international cell phones. We had to find a payphone, figure out how to use it and call for a pickup. No one answered that cool. We had to leave a message. No information as to how long pick up would take and specifically where the pickup was We were able to ask at the information desk in the international terminal and they told us where the pickup was. We waited 20 minutes and I called again, this time finding out that the number was for Bargain Rental cars. Again I left a message. Finally they showed up and then told us that they had to go to the domestic terminal to pick up other customers. The whole process took over an hour from the time we made our first call to the time that we got to the rental car location.

The staff at the counter on pick up were lovely and so helpful. We had trouble working the GPS so they came out and tried a new cord but we still couldn't get it to go so they came out again and showed us a few things on it to make it easier.