CAR RENTAL REVIEWS ON EAST COAST CAR RENTALS IN BRISBANE

The staff were very friendly, patient, and enthusiastically recommended tourist attractions at the destination! They also helped us extend the return time.

Very good.

The staff at the store seemed undertrained and a bit careless, though the overall service was acceptable.

I would prefer to pick up at 11pm from airport

Would prefer to pick up from airport after late flight

Very satisfied

Very good.

East Coast car rental company provides good service.

Great, easy to find, convenient

Really easy to use. Great cars. Fabulous service from staff… they supported me when my car was crashed into while parked in a car park overnight. It needed to be towed so East Coast sent me a brand new car!

All good, no problems.

It's acceptable.

Satisfactory

Very satisfied

Excellent service

Very satisfied.

Good experience with car rental and return. Passing through Brisbane Airport to downtown incurred an automatic toll of AUD$7.5 including tax, which was automatically charged to the rental credit card.

Satisfied!

This rental company is excellent, easy to locate, with great service. The return process is quick; the car is inspected and the deposit refunded immediately. Their operating hours are long, from 6:00 AM to 9:00 PM, which is approximately 3 hours longer than other nearby rental companies. The shuttle bus service is very prompt, almost no waiting required.

Overall, I’m quite satisfied. The staff member was very patient. My English is poor, so I couldn’t communicate well. I used a translator, and he patiently typed in each word for me to translate. It seems he also had an accent, so it was understandable that I couldn't catch everything, haha. Even the translator couldn’t fully understand him, and we had to manually input words. The part that was unclear to me was about insurance options. After communicating for about 10 minutes, I roughly understood there were several insurance types: full coverage, partial coverage, and something more basic. In the end, I chose one for $35 with a $5,500 deductible. I suggest they create an advertisement leaflet to show customers directly—it would make things much simpler.

The car rental process was simple and straightforward. Just have your international driving permit and domestic license ready.

Very satisfied