Staff were pretty nice both at pickup and drop-off. But the Forester they gave me was a really old model with no wireless CarPlay, so I had to use my phone for navigation the whole trip and mount it above the dashboard. It was tiring to look at and it kept almost falling off.
Overall the service was great. The Black guy at the counter was really friendly and talked me into getting full coverage. Since I only drove in the city and parked in a garage at night, it felt a bit unnecessary and I ended up paying an extra 200 bucks. When we returned the car, one of the older staff noticed we’d left our bag at their office and personally drove us back to pick it up, then took us to the airport again. Their attitude was amazingly good.
Everything went really smoothly. It’s right across from the airport with barely any line, and the car pickup is just in the parking lot next to the office. The paperwork was quick and easy, the staff explained everything clearly, and the instructions on the platform for returning the car were very straightforward.
I’d already bought insurance back home, but when I got there they pushed me to add more. I don’t really speak the language, and they made it sound like I couldn’t pick up the car without it, so I just went ahead and paid for the extra coverage.
The rental company was easy to find and once I showed them the pickup slip, the paperwork was done really quickly. The only downside was I couldn’t get the exact car model I’d booked – this seems to happen a lot. It’d be great if they could actually provide the model you reserve in advance.
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