CAR RENTAL REVIEWS ON EZU AT MELBOURNE AIRPORT, MEL

All staff were professional and courteous. The car was ready on time with all paperwork in order. Pick up and drop off were easy and seamless.

Booked camry but get Toyota Rav4 instead. The experience is satisfactory since they didn't raise the price. Car is in excellent condition. The staffs are helpful during the pickup.

Great platform to find variety of vehicles and the price is reasonable as well.

Kindly provided the cargo cover for my hatchback. Attentive service.

Simply an easy car hire - highly recommended

Got me a great car hire - highly recommended

Nice and friendly staff. They pick up is at the airport in 10 minutes. I asked and got an upgrade car. Highly recommended.

The guy at the counter was super helpful and friendly.

The voucher is not easy to get. Sometimes loading a long time. Not a clear overview.

All the staff we encountered had English as their second language. The driver that picked us up from the Airport was awful - barely spoke English and was not clear at all about where the pick up point was and then was a terrible driver, we were bounced around the bus and jolted so many times as he was tailgating and had to keep breaking suddenly. Then when we got to office the signage was terrible as to that you have to go upstairs. Vehicle had several scrapes and scratches but the worst was that the inside of the windscreen had been sprayed with something but not cleaned, i had to clean it in order to see properly. I will never use EZU again and would not recommend.

First car we got smelt of puke and there was no available cars for exchange unless we agreed to top up. Had to wait about an hour for the next available car to return but everything else went smoothly after that. Staff were nice and friendly - no issues with returning either.

Good platform that is easy to use and priced competitively

It is good, but we had to call to pick up and took meeting time little longer.

Staff were great and professional. The car that was given to us was the car we chose during booking.

The easiest car rental app to use.

Thank you!

Super friendly and quick service

Car is new and very clean.

It was a car rental that seemed to be set up to service the Chinese market more so than general public. This was not a problem in our case however I would say the strong accents that the staff had could be an issue in term of clear communication. We had a slight issue in being picked up at the airport as we got picked up by the wrong shuttle bus. All was resolved quickly and efficiently though. Be prepared to have a large holding deposit ($1500) on your credit card, even if you’ve taken full Insurance option with EasyRentCars.com.

We had some confusion in our pick up as the confirmation emails inferred our car was to be picked up at the terminal when I’m fact we were meant to call upon arrival and take a shuttle to their office. It meant we were delayed by an hour as we worked out what was going on.

The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.

The booking platform worked well. I found that the bond of $1500.00 was excessive, and I am not sure any mention of that was made at the time of booking. Not everyone has an extra $1500.00 in their account, unexpectedly.

I’m surprised it was run by group of Chinese operator