EZU Melbourne Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Conrad Wilhelmina

Australia

Reviewed: Mon, Dec 2, 2019

About EZU: 6.0 /10

We arrived early in the morning and got a shuttle from the airport to the car rental company, which took about ten minutes and was fairly convenient. However, during pickup, the company did not explain the types of insurance available. The basic rental package did not cover anything. When returning the car, the service agent insisted we provide photos of most of the existing damage or paint chips. Essentially, if you don't take pictures or if they are not clear, the company assumes you caused the damage. Although we had photos of some scratches, there was one we missed photographing, which resulted in a charge of AUD 3000!!! They used a magnifying glass to find scratches, claiming the fee was for activating the insurance. This fee is enough to replace vehicle parts entirely. It seems like they make money off these charges. They said there were no other Chinese rental companies in Australia... I recommend carefully choosing a company. Generally, basic rental costs with Avis or Budget are not this nitpicky. Even if you buy insurance, photograph the entire vehicle inside and out, otherwise, you never know what kind of trouble might arise.

About QEEQ: 10.0 /10

EZU

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

Relevant Reviews on EZU Melbourne Airport

Gustave Malory

Australia

1 days rental

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Sep 22, 2019

About EZU: 6.0 /10

It is a Chinese company, so communication was easy and their attitude was nice. The pick-up and drop-off were also timely. However, there were some dishonest practices regarding the insurance. 1. I didn’t buy insurance, and the staff said that any incident would cost me 4000 AUD. I asked again if this applied to small scratches as well, and he confirmed that 4000 AUD would be directly deducted, which scared me into buying full insurance there. (I believe compensation should be based on actual damage, up to a maximum of 4000 AUD). 2. They aggressively promoted their GPS service, suggesting that there is no mobile signal on the Great Ocean Road. However, I had signal throughout my drive and could have easily used Google Maps with offline maps. This kind of upselling was a bit off-putting. 3. When returning the car, the inspection was very meticulous. They compared every tiny scratch, even those smaller than a fingernail, with previous records. I recommend purchasing full insurance through a rental platform, as it is much cheaper than buying it from the store.

About QEEQ: 10.0 /10

J.Scherman

Australia

1 days rental

Large SUV | Toyota Kluger 7 Seats or similar

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Aug 9, 2019

“A FAMILY TRIP THAT STARTED ON A BAD NOTE”

About EZU: 5.3 /10

After confirming the time of arrival and contacting the agent for picking us up, it took them almost another 30minutes to get to us. After arriving at their offices, we were informed that the vehicle (Toyota Kluger 7-Seater) which we have booked is not available but they will give us an upgrade from a seven seater to a five seater - we are/were six people! After almost an hour, they gave us another vehicle (Toyota Terraco) with much less space for our family and luggage. The vehicle was dirty as well and not filled up with fuel. We didn't have a choice and had to take this vehicle as we were already late for a function. On our return we were informed that the back bumper was scratched - probably trolley damage. We had to pay a $1000 for the damages. We also filled up the vehicle with fuel and used it only for two days and not three days as paid for - due to all the delays and time wasting, the rental days were only 2 days.

K.C

Australia

1 days rental

Intermediate | Toyota Corolla or similar

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Thu, Jun 27, 2019

About EZU: 9.7 /10

Getting to the pickup place might be a challenge for some. But as long as you are in front of PArkRoyal hotel. You are good from there on. Give EZU a call and pickup will be there in <10min.

About QEEQ: 10.0 /10

Work fantastic. Great Savings.

Australia

1 days rental

Economy | Toyota Yaris or similar

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Jun 26, 2019

“EZU goes the extra mile to provide comprehensive service.”

About EZU: 10.0 /10

We were very pleased that EZU offered to add a second driver for free. We were already impressed that the rental cost was so much lower, and that the deductible for insurance claims was also lower. When I dropped off the car, they offered to shuttle me to the nearest public transit rather than the airport, as I was staying in town. This was very helpful.

About QEEQ: 10.0 /10