Overall great experience with some minor improvements!

A small scratch could cost thousands or even tens of thousands in RMB for repairs.

After confirming the time of arrival and contacting the agent for picking us up, it took them almost another 30minutes to get to us. After arriving at their offices, we were informed that the vehicle (Toyota Kluger 7-Seater) which we have booked is not available but they will give us an upgrade from a seven seater to a five seater - we are/were six people! After almost an hour, they gave us another vehicle (Toyota Terraco) with much less space for our family and luggage. The vehicle was dirty as well and not filled up with fuel. We didn't have a choice and had to take this vehicle as we were already late for a function. On our return we were informed that the back bumper was scratched - probably trolley damage. We had to pay a $1000 for the damages. We also filled up the vehicle with fuel and used it only for two days and not three days as paid for - due to all the delays and time wasting, the rental days were only 2 days.

This is definitely an upstart company that is bizarre. First, you wait for A LONG TIME to get the shuttle, then you're taken to the rental car office, which is basically an office building, which is nondescript. The rules for taking a car here are much more strict than a typical car rental agency- no messes, no spills or you get an extra charge. It took A LONG TIME to get the car with no wait, cant imagine what it would be WITH a wait. We luckily got the car back without incident. Another thing, they open at 8am, so if you have an early flight, you need to book with someone else, because you have to ask for an early drop off, and it's not guaranteed.

We were very pleased that EZU offered to add a second driver for free. We were already impressed that the rental cost was so much lower, and that the deductible for insurance claims was also lower. When I dropped off the car, they offered to shuttle me to the nearest public transit rather than the airport, as I was staying in town. This was very helpful.

Back door business ridiculous hidden fees and did not feel safe.