Overall experience of EZU was fantastic. Pick up service was great. Drop off service could have been better. Driver didn't even get out of his car to open the door or even help with unloading bags at the airport BUT i would still use them as overall great service and value for money.
We arrived early in the morning and got a shuttle from the airport to the car rental company, which took about ten minutes and was fairly convenient.
However, during pickup, the company did not explain the types of insurance available. The basic rental package did not cover anything. When returning the car, the service agent insisted we provide photos of most of the existing damage or paint chips. Essentially, if you don't take pictures or if they are not clear, the company assumes you caused the damage. Although we had photos of some scratches, there was one we missed photographing, which resulted in a charge of AUD 3000!!!
They used a magnifying glass to find scratches, claiming the fee was for activating the insurance. This fee is enough to replace vehicle parts entirely. It seems like they make money off these charges. They said there were no other Chinese rental companies in Australia...
I recommend carefully choosing a company. Generally, basic rental costs with Avis or Budget are not this nitpicky.
Even if you buy insurance, photograph the entire vehicle inside and out, otherwise, you never know what kind of trouble might arise.
“I enjoyed the tour and on average enjoyed the vehicle but will not hire from EZU again”
About EZU:9.0/10
I was not able to understand the staff as they spoke in a different language
After 3 days I still have not had my holding deposit refunded, rather peed off.
I waited almost an hour to be picked up from the airport. The pickup process was very difficult as the counter staff could not speak English very well. They made us buy additional insurance because they said that the insurance provided by easyrentcars.com could not cover all damages, even though my booking info said otherwise. We spent close to an hour inspecting the car because they wanted to take a photo of every single scratch on the car. Would not recommend EZU as the pickup process was stressful, time consuming and frustrating.
About QEEQ:10.0/10
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