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Search for EZU Car Rentals in Melbourne
Reviewed: Mon, Dec 2, 2019
About EZU: 6.0 /10
We arrived at the airport in the morning and were driven to the car rental company, which took about ten minutes, making it fairly convenient. At the pick-up, the company did not explain the types of insurance. The basic insurance from the rental package covers almost nothing. When we returned the car, the customer service insisted on us providing photos of most of the vehicle's wear and tear... In other words, if you didn't take pictures or they weren’t clear, the company assumes you caused the damage. Although we took photos of some scratches, we missed one, and had to pay 3000 AUD!!! They used a magnifying glass to find the scratches, saying this fee is to activate the insurance. I think this fee is enough to change vehicle parts. Maybe they rely on this to make money? They claimed there are no other Chinese-speaking car rental companies in Australia... I suggest you choose carefully. Typically, basic rental costs from Avis or Budget are not so nitpicky. Even if you buy insurance, take photos of the entire car inside and out, or you never know what trouble you might encounter.
About QEEQ: 10.0 /10
car image
EZU
Melbourne Airport(MEL)
Melbourne
Australia

Relevant Reviews on EZU Melbourne Airport

Darren Whit

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EZU
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Apr 29, 2019
About EZU: 10.0 /10
Very good, excellent service
About QEEQ: 10.0 /10

Ng

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Intermediate | Toyota Corolla or similar
EZU
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Dec 27, 2019
“Good”
About EZU: 6.7 /10
I’m surprised it was run by group of Chinese operator

J.Scherman

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Large SUV | Toyota Kluger 7 Seats or similar
EZU
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Aug 9, 2019
“A FAMILY TRIP THAT STARTED ON A BAD NOTE”
About EZU: 5.3 /10
After confirming the time of arrival and contacting the agent for picking us up, it took them almost another 30minutes to get to us. After arriving at their offices, we were informed that the vehicle (Toyota Kluger 7-Seater) which we have booked is not available but they will give us an upgrade from a seven seater to a five seater - we are/were six people! After almost an hour, they gave us another vehicle (Toyota Terraco) with much less space for our family and luggage. The vehicle was dirty as well and not filled up with fuel. We didn't have a choice and had to take this vehicle as we were already late for a function. On our return we were informed that the back bumper was scratched - probably trolley damage. We had to pay a $1000 for the damages. We also filled up the vehicle with fuel and used it only for two days and not three days as paid for - due to all the delays and time wasting, the rental days were only 2 days.

B.Owen

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Full Size | Toyota Camry Guaranteed model
EZU
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, May 25, 2019
“Easy seamless process.”
About EZU: 10.0 /10
Easy to deal with and I will use them again.
About QEEQ: 10.0 /10
Easy to use website and booking process.

M.Possemato

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Intermediate | Toyota Corolla or similar
EZU
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, May 3, 2019
“Easy rental experience, all co-ordinated by great friendly staff”
About EZU: 8.7 /10
The total experience from EZU was great. However, the staff may need some additional training on understanding the policy wording document. When asked if there were any restrictions on where I couldn't drive, (eg, on unsealed roads) it was clear the staff member did not know about not driving on unsealed roads until I had read the contract & questioned him about it. In the event of an accident, I believe I would've been held culpable if I had signed the contract without knowing the above. Overall I would refer my friends & colleagues to EZU, great experience. Michael & Joanne Possemato
About QEEQ: 10.0 /10
The total experience was completed with ease. I'm not really sure if there is anything that could've been done better. Thanks Eayrentcars.com, we're happy to recommend others to the website when renting cars.

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