Good.

The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.

The booking platform worked well. I found that the bond of $1500.00 was excessive, and I am not sure any mention of that was made at the time of booking. Not everyone has an extra $1500.00 in their account, unexpectedly.

The guy at the counter was super helpful and friendly.

The voucher is not easy to get. Sometimes loading a long time. Not a clear overview.

Average

Decent customer service at pick-up. We were told we could drop off the vehicle that Monday (Queen's birthday) between the hours of 8am and 6pm. When we arrived, after driving across town, the entire building was closed, dark, and locked, leaving us in quite the predicament. We would have appreciated being told that there were holiday hours in place.

EZU is a very small rental car company. Both times we picked up the car, there was only one staff handling multiple customers. So we had to wait for a long time before the group in front us was finished. When we dropped off the car, we ended up being 30min later due to the traffic. The staff charged us 5 times of the daily rate as penalty!