EZU are a nightmare

Australia

Reviewed: Tue, Dec 31, 2019

About EZU: 5.0 /10

All the staff we encountered had English as their second language. The driver that picked us up from the Airport was awful - barely spoke English and was not clear at all about where the pick up point was and then was a terrible driver, we were bounced around the bus and jolted so many times as he was tailgating and had to keep breaking suddenly. Then when we got to office the signage was terrible as to that you have to go upstairs. Vehicle had several scrapes and scratches but the worst was that the inside of the windscreen had been sprayed with something but not cleaned, i had to clean it in order to see properly. I will never use EZU again and would not recommend.

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Economy | Toyota Yaris or similar

1 days rental

Relevant Reviews on EZU Melbourne Airport

Ada Clement

Australia

1 days rental

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Aug 1, 2021

About EZU: 2.0 /10

A small scratch could cost thousands or even tens of thousands in RMB for repairs.

M.Darmanin

Australia

1 days rental

Economy | Toyota Yaris or similar

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Mar 13, 2020

“Good experience, but extremely fussy lender. Felt under pressure.”

About EZU: 10.0 /10

The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.

About QEEQ: 10.0 /10

The booking platform worked well. I found that the bond of $1500.00 was excessive, and I am not sure any mention of that was made at the time of booking. Not everyone has an extra $1500.00 in their account, unexpectedly.

Khairy Mohd Shafii

Australia

1 days rental

Economy | Toyota Corolla Hatchback Guaranteed model

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Thu, Dec 5, 2019

“Quick and easy.”

About EZU: 10.0 /10

Staff were great and professional. The car that was given to us was the car we chose during booking.

About QEEQ: 10.0 /10

The easiest car rental app to use.

R.Hui

Australia

1 days rental

Medium SUV | Toyota RAV4 Guaranteed model

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Jun 9, 2019

“Staff are nice and they are chinese people, but not Australian. But can be more professional!”

About EZU: 9.3 /10

I pay the autotoll (road fee) by cash on the return day, but they didnt send me a recipt, the day after i receive my visa card was paid the autotoll again!! But i tell the staff of EZU, they cancel it immediately. Just i think they need to improve it, and i suggest we need not to pay by cash as we have dont have recipt!!

About QEEQ: 10.0 /10