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Wrong hours provided - left us in a pinch

Reviewed: Fri, Jun 14, 2019
About EZU: 8.7 /10
Decent customer service at pick-up. We were told we could drop off the vehicle that Monday (Queen's birthday) between the hours of 8am and 6pm. When we arrived, after driving across town, the entire building was closed, dark, and locked, leaving us in quite the predicament. We would have appreciated being told that there were holiday hours in place.
About QEEQ: 8.0 /10
Mini Van | Toyota Tarago or similar

Relevant Reviews on EZU Melbourne Airport

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Economy | Toyota Yaris or similar
Reviewed: Tue, Dec 17, 2019
“Good experience!”
About EZU: 8.7 /10
First car we got smelt of puke and there was no available cars for exchange unless we agreed to top up. Had to wait about an hour for the next available car to return but everything else went smoothly after that. Staff were nice and friendly - no issues with returning either.
About QEEQ: 10.0 /10
Good platform that is easy to use and priced competitively

James Kyungun Yang

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Nov 21, 2019
About EZU: 9.0 /10
It is good, but we had to call to pick up and took meeting time little longer.
About QEEQ: 10.0 /10

M.Myers

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Economy | Toyota Yaris or similar
Reviewed: Tue, Sep 24, 2019
About EZU: 9.7 /10
Simply an easy car hire - highly recommended
About QEEQ: 10.0 /10
Got me a great car hire - highly recommended

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Economy | Toyota Yaris or similar
Reviewed: Fri, Sep 6, 2019
“Average”
About EZU: 6.0 /10
Fairly well used car, okay pick up and drop off
About QEEQ: 8.0 /10

M.Possemato

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, May 3, 2019
“Easy rental experience, all co-ordinated by great friendly staff”
About EZU: 8.7 /10
The total experience from EZU was great. However, the staff may need some additional training on understanding the policy wording document. When asked if there were any restrictions on where I couldn't drive, (eg, on unsealed roads) it was clear the staff member did not know about not driving on unsealed roads until I had read the contract & questioned him about it. In the event of an accident, I believe I would've been held culpable if I had signed the contract without knowing the above. Overall I would refer my friends & colleagues to EZU, great experience. Michael & Joanne Possemato
About QEEQ: 10.0 /10
The total experience was completed with ease. I'm not really sure if there is anything that could've been done better. Thanks Eayrentcars.com, we're happy to recommend others to the website when renting cars.

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