Shouqizuche, Melbourne Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Shouqizuche - Melbourne Airport Information, Car Rental Instructions & Policies

Address

TERMINAL BUILDINGS, ARRIVALS DRIVE, MELBOURNE AIRPORT, 3045, MELBOURNE, VIC, AUSTRALIA

Telephone

+61392416800 / +61408054601

Pick-up Instructions

The Shouqizuche - Melbourne Airport car rental location is in terminal

You can walk to the counter of Shouqizuche - Melbourne Airport car rental.

The rental office is located on the ground level of the ParkRoyal Hotel, opposite Terminals T1, T2, and T3, behind the large Melbourne sign. If you arrive at Terminal T4, make your way outside to Terminal T3 to cross the road . Please proceed to the office to complete your rental contract.

Drop-off Instructions

When approaching the airport area, follow the road signs marked "Car Rental Returns." After passing through the center road traffic light, keep right and watch for overhead signs indicating "Car Rental Returns" at the entrance. Enter through the Car Rental Return car park entrance. Follow the rental company logo to the designated return area. Google map link: https://maps.app.goo.gl/LDVHwiWde2t9qsET6

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59

Security Deposit

Deposit amounts depend on the vehicle category and can be paid via credit card pre-authorization.

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

18 - 80 years old

Young Driver Fee applies at 18 - 25 years old with charge of AUD 27 - 40.38 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

If you are a local renter, you may be required to present a utility bill within 3 months for checking.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Phillip Island, Kangaroo Island, North Stradbroke Island, South Stradbroke Island

The only vehicles permitted to travel on unsealed roads are the following: FFAR, KPGE, SFDR, PFAR, FFAM, SFBR, SFBD(SUV modles and PICKUP modles)and then ONLY if Unsealed Road Cover has been purchased. An unsealed road refers to a constructed or formed road that is not sealed with a hard material, such as tar, bitumen or concrete. Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicle insurance will not be valid on ferrys. Vehicles are permitted to travel to the below islands only: Kangaroo Island Stradbroke Island Bribie Island Phillip Island Bruny Island

Not allowed:

Taking rental cars to the Australian islands that are not listed in Conditional is not allowed.

Excess

Third Party Liability Insurance Excess:

AUD 0

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.5 mi from Melbourne Airport

4.6 mi from Essendon Airport

11.9 mi from Melbourne City Heliport

Railway Stations

3.9 mi from Broadmeadows

4 mi from Jacana

4.3 mi from Glenroy

Hotels

0.1 mi from PARKROYAL Melbourne Airport

0.2 mi from Holiday Inn Melbourne Airport

0.3 mi from ibis budget Melbourne Airport

Other Landmarks

9.4 mi from Liberty Church

12 mi from Federation Square

CHECK RATES

Map view of Shouqizuche Store Location

coordinates: -37.6712 144.85

Location Images

Shouqizuche-Melbourne Airport-161842-pickup_guide

Pickup Sign

Guest Reviews

Total points： 9.0 / 10 Excellent

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Buck Minnie
Melbourne
8 /10 Very good
Reviewed: Sunday, October 7, 2018
Quick response when arranging extension.
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Wayne Franklin
Melbourne
8 /10 Very good
Reviewed: Friday, February 17, 2023
They overcharged me, saying the gas station was too far from the airport. It was actually just a few kilometers away. I refueled at a station not far from the airport because I wasn’t familiar with the area.
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Broderick Lambert
Melbourne
8 /10 Very good
Reviewed: Thursday, October 17, 2019
Satisfied
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Morton Joule
Melbourne
6 /10 Average
Reviewed: Thursday, October 10, 2019
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Maxine Commons
Melbourne
2 /10 Poor
Reviewed: Thursday, October 10, 2019
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Denise Robin
Melbourne
8 /10 Very good
Reviewed: Monday, October 7, 2019
Great service attitude, quick procedures, and easy return process
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Sam Dewar
Melbourne
10 /10 Excellent
Reviewed: Sunday, February 4, 2024
Overall satisfied, no hidden charges, both pickup and drop-off are very quick.
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Madeline Surrey
Melbourne
10 /10 Excellent
Reviewed: Thursday, May 23, 2024
Not bad
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Armand Church
Melbourne
10 /10 Excellent
Reviewed: Sunday, March 3, 2024
Satisfactory
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Darlene Leopold
Melbourne
10 /10 Excellent
Reviewed: Thursday, July 4, 2024
Very satisfied
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Veronica Defoe
Melbourne
10 /10 Excellent
Reviewed: Wednesday, August 7, 2024
Very satisfied.
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Otto Bach
Melbourne
10 /10 Excellent
Reviewed: Monday, September 9, 2024
Very satisfied! Initially, I was worried about the collaboration between Shouqi and European companies after reading reviews, but it turned out to be great. The store treated everyone equally.
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Taylor Cook(e)
Melbourne
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Very satisfied.
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Lucy Sweet
Melbourne
10 /10 Excellent
Reviewed: Monday, October 14, 2024
Quite satisfied.
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Aaron Ricardo
Melbourne
2 /10 Poor
Reviewed: Tuesday, November 26, 2024
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Amos Ella
Melbourne
10 /10 Excellent
Reviewed: Thursday, December 26, 2024
Very satisfactory!
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Myron Hewlett
Melbourne
10 /10 Excellent
Reviewed: Friday, December 27, 2024
The service was satisfactory. Initially, I wasn't happy with the car, but they proactively helped me switch to another one.
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Eileen Doherty
Melbourne
6 /10 Average
Reviewed: Sunday, December 29, 2024
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Frank Milton
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 2, 2025
Fast service and new cars.
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Malcolm Rutherford
Melbourne
10 /10 Excellent
Reviewed: Friday, January 3, 2025
Satisfied
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Allen Bertram
Melbourne
10 /10 Excellent
Reviewed: Tuesday, January 7, 2025
Satisfied
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Mamie Jonah
Melbourne
10 /10 Excellent
Reviewed: Sunday, February 2, 2025
Pretty good.
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Edwiin Bright
Melbourne
10 /10 Excellent
Reviewed: Wednesday, February 5, 2025
Located right opposite T2, very easy to find. The car is in excellent condition, a new vehicle with just over 10,000 kilometers. They briefly introduced the insurance, and when I declined, they didn't push further. The deposit was refunded the day after the car was returned, and the invoice was sent via email. Overall, very satisfied!
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Simona Guy
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 6, 2025
QEEQ Car Rental Review Overall, the car rental experience was quite good. We rented a Toyota Kluger, which was in excellent condition. The car was very new and easy to drive. It had CarPlay, making navigation and music convenient, and the whole trip went smoothly. Pick-up and Drop-off Experience The pick-up process was smooth, and the staff were friendly. However, we encountered a minor issue during drop-off. We rented the car at Melbourne Airport and returned it at Sydney Airport Terminal 1 (T1). The drop-off instructions provided by QEEQ were somewhat confusing. Initially, it mentioned the drop-off location at T1, but later it added a note saying Sydney Airport was undergoing renovations, requiring returns at an alternate location nearby. In reality, this change only applied to Terminals 2 (T2) and 3 (T3), while T1 remained unaffected. This misinformation misled us into thinking T1 was not a valid drop-off location, wasting over half an hour as the shuttle bus didn’t stop at T1. QEEQ should clarify drop-off details for different terminals to prevent users from unnecessary delays. Driving Experience and Road Conditions Driving from Melbourne to Sydney was quite challenging. The route consisted largely of mountainous roads with steep slopes and sharp turns, and city streets were relatively narrow. Additionally, Australia uses right-hand drive vehicles, which require adjustment for those unfamiliar. Even as an experienced driver, it took me several days to fully adapt to driving the Kluger. For novice drivers, renting a smaller vehicle is advisable to reduce driving difficulties, especially for parking and making U-turns on narrow roads. Vehicle Cleanliness Based on tips from Xiaohongshu, we learned that dirty cars might incur cleaning fees. To avoid this, we bought a small broom to clean up sand and dirt from inside and outside the car before returning it. This worked well, as we successfully returned the vehicle without any additional charges. Sharing this for reference. Tips and Suggestions 1. Insurance: It's recommended to purchase insurance directly at the rental site. Though slightly more expensive, it’s easier to handle claims. If you opt for QEEQ's insurance, you’ll need to pay upfront and file for reimbursement afterward when you return home, which can be cumbersome. 2. Booster Seat: For families with children, it’s better to buy a booster seat in advance in your home country. It’s affordable, and you can dispose of it after use. Renting one on-site is quite costly and not cost-effective. 3. Car Model: Novice drivers or those unaccustomed to driving larger vehicles should opt for a smaller model for easier handling and reduced driving stress. In summary, the car rental experience was good overall, but QEEQ could improve its return instructions for better clarity.
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Lennon Jimmy
Melbourne
10 /10 Excellent
Reviewed: Saturday, February 8, 2025
The process of picking up and returning the car was very convenient.
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Kimberley Howell(s)
Melbourne
10 /10 Excellent
Reviewed: Saturday, February 8, 2025
Overall satisfied, the car is new and drives very well.
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Gabrielle Tuttle
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 11, 2025
The charges were very transparent. I voluntarily purchased the car rental company's insurance, along with tire and glass coverage. The staff were very polite and explained all the fees clearly. I had booked the 2021 Kia Carnival, but they gave me a 2024 new model Kia Carnival instead. The car was very new, though the right rear door panel made a bit of a creaking noise when driving. It wasn't a big deal since you can't hear it when playing music. I only paid a little over $100 as a deposit via pre-authorization, which was refunded on the third day after returning the car. During my time in Melbourne, I accidentally drove a short stretch on a toll road. The rental contract mentioned that toll charges would be deducted from the deposit along with a small handling fee, but when I received the final bill, no charges had been deducted. I’m not sure how that was processed in the end.
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Reg Moses
Melbourne
6 /10 Average
Reviewed: Monday, February 10, 2025
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Upton Newton
Melbourne
10 /10 Excellent
Reviewed: Saturday, February 8, 2025
Very good.
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Richard Clement
Melbourne
10 /10 Excellent
Reviewed: Sunday, February 2, 2025
The process was handled very quickly. They will try to upsell insurance, but I had already purchased it on QEEQ. The Indian staff member's accent can be a bit hard to understand. The car was in excellent condition, being a hybrid and fuel-efficient. The onboard navigation worked well even without signal. Make sure to bring a phone holder for easier map viewing. When returning the car, ensure the interior is clean, especially free of sand, as they may charge a high cleaning fee otherwise.
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Ryan Theresa
Melbourne
10 /10 Excellent
Reviewed: Tuesday, January 28, 2025
Excellent
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Elton Croft
Melbourne
10 /10 Excellent
Reviewed: Thursday, March 20, 2025
Very satisfied
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Brian Clara
Melbourne
10 /10 Excellent
Reviewed: Monday, March 24, 2025
Very satisfied!
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Ethel Conan
Melbourne
10 /10 Excellent
Reviewed: Tuesday, April 8, 2025
Very satisfied.
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Denise Robin
Melbourne
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
Very satisfied
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Lou Benjamin
Melbourne
10 /10 Excellent
Reviewed: Tuesday, May 6, 2025
It's quite good, relatively easy to communicate.
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Webster Benedict
Melbourne
8 /10 Very good
Reviewed: Monday, May 26, 2025
The service attitude and waiting time were quite good.
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Ivy Eliot
Melbourne
10 /10 Excellent
Reviewed: Wednesday, June 18, 2025
Very satisfied
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Adolph Julius
Melbourne
10 /10 Excellent
Reviewed: Sunday, July 27, 2025
Overall satisfied. The staff's service attitude was great, business transactions were handled efficiently, and the waiting time was short. After refusing other services introduced, the staff didn't make things difficult and promptly completed the procedures.
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Emma Craigie
Melbourne
10 /10 Excellent
Reviewed: Tuesday, October 14, 2025
It was an excellent car rental experience. The car provided was a diesel, which saved on fuel costs. The vehicle was in great condition, and I had no issues during the five days of use. The return process was straightforward, and the car rental location was easy to find, right in the rental area.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Wednesday, December 31, 2025
It was okay overall, nothing particularly good or bad, just pretty average.
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