Old car but generally good service

I've rented cars many times in Australia, but this time I got the most downgraded car. It was noisy and very uncomfortable to drive.

Overall, it was okay. When picking up the car, I presented the translation document provided by Zuzuche and my original Chinese driver's license. The staff at East Coast's branch said my license had expired because under the validity section on the original license, it stated '2022/9/1 to Long-term.' They only saw '2022/9/1' and said my license had expired. I explained that the Chinese text after that means 'long term,' and the Zuzuche translation document stated: 'Valid Until: Permanent. This document is long-term valid.' The staff said that it was not acceptable and insisted, pointing to the original document, that I prove my license hadn't expired. I suggested we use Google Translate. Using Google visual translation, it directly translated to 'long term,' and then they handed me the car. I'd like to know if this issue lies with Zuzuche or the branch. Please provide an official response.

Not bad

Acceptable

The service is decent, and the car is in good condition.