Great service.

Very good, easy to find, just slow to answer calls.

The local staff I encountered were very friendly, didn't push for insurance, the process was fast, and the car inspection went smoothly.

The service at this Melbourne branch is poor, maybe because all the staff are women. They don't explain basic vehicle operations, unlike Brisbane. Since it was not a familiar car model, I didn't know whether it had a handbrake or footbrake, and how to open the fuel cap (which was confusing). The most irritating part was that when I returned to retrieve something I forgot just half an hour after returning the car, it was already gone, and they pretended to help me look for it. They had a group of Southeast Asian-looking workers.

Good service at the counter but car is old