I've rented cars many times in Australia, but this time I got the most downgraded car. It was noisy and very uncomfortable to drive.

When I picked up the car, there was only half a tank of fuel. The staff told me to return it with the same amount. When I returned it, there was even more than half a tank, and the staff said it was fine. However, they later charged me $110 for not refilling the tank completely! I sent multiple emails to the rental company and they only replied that they would handle it, but it's been almost 10 days with no update! I have to keep sending emails; the service is terrible.

The car was in excellent condition and the price was affordable. They even helped extend the rental period. The rental and return process was very simple. Extremely satisfied.

Terrible. When renting the car, basic insurance was included, but the rental company insisted it wasn't and showed us warning statements. We ended up buying additional insurance unnecessarily. Awful company.

Car was great and drop-off was swift. Love the free pick-up and drop-off service to and fro the airport to the East Coast. Counter staff were rude and unfriendly, but everything else was great.

Good platform with good customer service