The airport shuttle bus is very convenient

The rental office is located on the outskirts of the airport, and finding the shuttle bus location is not clear. However, the customer service was good, and car inspection was done immediately upon return, avoiding misunderstandings from the lack of handover.

The staff weren't very friendly, unlike those we met on the Gold Coast (also with East Coast Rentals). They persistently tried to upsell insurance despite us telling them multiple times that we had already purchased supplementary coverage.

The staff were very enthusiastic, proactively providing maps and other information about Melbourne. They also eagerly promoted full insurance. Considering that I haven't driven a right-hand drive car for two years and the traffic situation in Melbourne is quite complex, I purchased the full insurance. The vehicle was a new car with 15,000 kilometers, and it had great power.

Experience and price was good except for the pick up part that took longer than anticipated

Experience and price was good except for the pick up part that took longer than anticipated