The local staff I encountered were very friendly, didn't push for insurance, the process was fast, and the car inspection went smoothly.

Very cost-effective.

Overall good, high cost performance.

Overall, it's quite good. We picked up the car at Melbourne International Airport; the store is about 10 minutes away from the airport with a shuttle service. The service was decent, although the receptionist's attitude wasn't great when she saw we were from China. The car was relatively new. The drop-off location is in the city center and easy to find with GPS. Overall, it was pretty good and reasonably priced, recommended.

Chose to pick up the car at the airport and return it in downtown Melbourne. After leaving the airport, had to call the store to inform them and wait at the shuttle stop for a free ride.