Europcar, Melbourne Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Europcar - Melbourne Airport Information, Car Rental Instructions & Policies

Address

TERMINAL BUILDINGS, ARRIVALS DRIVE, MELBOURNE AIRPORT, 3045, MELBOURNE, VIC, AUSTRALIA

Telephone

+61392416800

Pick-up Instructions

The Europcar - Melbourne Airport car rental location is in terminal

You can walk to the counter of Europcar - Melbourne Airport car rental.

The rental office is located on the ground level of the ParkRoyal Hotel, opposite Terminals T1, T2, and T3, behind the large Melbourne sign. If you arrive at Terminal T4, make your way outside to Terminal T3 to cross the road . Please proceed to the office to complete your rental contract.

Drop-off Instructions

When approaching the airport area, follow the road signs marked "Car Rental Returns." After passing through the center road traffic light, keep right and watch for overhead signs indicating "Car Rental Returns" at the entrance. Enter through the Car Rental Return car park entrance. Follow the rental company logo to the designated return area. Google map link: https://maps.app.goo.gl/LDVHwiWde2t9qsET6

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	AUD 200	30-60
Ds Ds3 Toyota Fortuner Toyota Kluger Hybrid Ds 7 Crossback Automatico Vw Polo Tsi Nissan Leaf Vw T-roc Cabrio Chevrolet Bolt Cupra Born Mercedes-benz Cla Opel Grandland Peugeot 2008 Or Similar Audi A6 Tesla Model X V.w. T-roc Cabrio Aut Nissan Maxima Show more > Ds Ds3 Toyota Fortuner Toyota Kluger Hybrid Ds 7 Crossback Automatico Vw Polo Tsi Nissan Leaf Vw T-roc Cabrio Chevrolet Bolt Cupra Born Mercedes-benz Cla Opel Grandland Peugeot 2008 Or Similar Audi A6 Tesla Model X V.w. T-roc Cabrio Aut Nissan Maxima Premium Mercedes E Class Auto 5 Doors Volvo Xc60 Or Similar Nissan Primastar Kia Carnival To Rav4 Hybrid Bmw X1 Auto Diesel 5 Doors Aiways U5 Volvo Xc40 Toyota Proace Verso Range Rover Evoque Automatic Diesel 22 Seat Bus Mercedes Benz Sprinter Van Pack up ^	AUD 500	30-60
Ds Ds3 Toyota Fortuner Toyota Kluger Hybrid Ds 7 Crossback Automatico Vw Polo Tsi Nissan Leaf Vw T-roc Cabrio Chevrolet Bolt Cupra Born Mercedes-benz Cla Opel Grandland Peugeot 2008 Or Similar Audi A6 Tesla Model X V.w. T-roc Cabrio Aut Nissan Maxima Show more > Ds Ds3 Toyota Fortuner Toyota Kluger Hybrid Ds 7 Crossback Automatico Vw Polo Tsi Nissan Leaf Vw T-roc Cabrio Chevrolet Bolt Cupra Born Mercedes-benz Cla Opel Grandland Peugeot 2008 Or Similar Audi A6 Tesla Model X V.w. T-roc Cabrio Aut Nissan Maxima Premium Mercedes E Class Auto 5 Doors Volvo Xc60 Or Similar Nissan Primastar Kia Carnival To Rav4 Hybrid Bmw X1 Auto Diesel 5 Doors Aiways U5 Volvo Xc40 Toyota Proace Verso Range Rover Evoque Automatic Diesel 22 Seat Bus Mercedes Benz Sprinter Van Pack up ^	AUD 500	30-30

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, DinersClub, AMEX

JCB,Discover,UnionPay are not accepted.

Car rental with debit cards is also accepted and listed as below: Visa, Master

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 27.5 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original South Korea Driving License (English version)

An English translation must be provided on the back of the driver's license.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

If you are a local renter, you may be required to present a utility bill within 3 months for checking.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Phillip Island, Kangaroo Island, North Stradbroke Island, South Stradbroke Island, Mornington Peninsula

The only vehicles permitted to travel on unsealed roads are the following FFAR, KPGE, SFDR, PFAR, FFAM, SFBR, SFBD(SUV modles and PICKUP modles)and then ONLY if Unsealed Road Cover has been purchased. An unsealed road refers to a constructed or formed road that is not sealed with a hard material, such as tar, bitumen or concrete. Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: • Kangaroo Island • Stradbroke Island • Magnetic Island • Bribie Island • Phillip Island • Bruny Island

Not allowed:

Taking rental cars to the Australian islands that are not listed in Conditional is not allowed.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.5 mi from Melbourne Airport

4.6 mi from Essendon Airport

11.9 mi from Melbourne City Heliport

Railway Stations

3.9 mi from Broadmeadows

4 mi from Jacana

4.3 mi from Glenroy

Hotels

0.1 mi from PARKROYAL Melbourne Airport

0.2 mi from Holiday Inn Melbourne Airport

0.3 mi from ibis budget Melbourne Airport

Other Landmarks

9.4 mi from Liberty Church

12 mi from Federation Square

CHECK RATES

Map view of Europcar Store Location

coordinates: -37.6712 144.85

Location Images

Europcar-Melbourne Airport-6757-telegraph

The Sign

The Rental Desk

Guest Reviews

Total points： 8.1 / 10 Very good

Vehicle condition: 3.1
Vehicle cleanliness: 2.8
Spaciousness: 2.8
Counter staff: 2.8
Pick-up location: 2.7
Drop-off location: 2.6
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

L.CHEW
Melbourne
8 /10 Very good
Reviewed: Monday, November 20, 2017
Like: The staff at pick up is friendly but staff at drop off is not friendly.
Dislike: I was told that cash is accepted at drop off counter, but then when I wanted to make cash payment over drop off counter, the staff told me only credit card is accepted.
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anonymous
Melbourne
8.2 /10 Very good
Reviewed: Tuesday, May 22, 2018
Like: Had originally rented a cabriolet, but weather had deteriorated. Staff was brilliant in getting me a replacement vehicle that surpassed my expectations (BMW 530i).
Dislike: Were kept waiting for a while because staff was discussing an issue with a previous rental among themselves.
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B.Kumar Betala
Melbourne
9.8 /10 Excellent
Reviewed: Saturday, June 9, 2018
Like: DRIVING ON INTERNATIONAL ROADS
Dislike: HARDLY SOMETHING
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J.Nathasia
Melbourne
9.2 /10 Excellent
Reviewed: Sunday, July 22, 2018
Like: I like the car’s condition, and how it was so easy to find the location of the car service
Dislike: Finding the drop off location was a bit of a hassle. We ended up dropping the car at another Eurpcar’s location, however within the same area
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HB
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 26, 2019
Paying for additional driver was not expected
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Anonymous
Melbourne
8.3 /10 Very good
Reviewed: Monday, March 4, 2019
Station manager at Alexandria station was very kind, and tried to help us as much as he could.
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Jimmy
Melbourne
10 /10 Excellent
Reviewed: Saturday, April 13, 2019
a little busy at the time for pick up due to only 2 service at the time and some customers spend too much time and questions on it
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Sandra
Melbourne
10 /10 Excellent
Reviewed: Wednesday, April 17, 2019
The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.
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T.N
Melbourne
10 /10 Excellent
Reviewed: Wednesday, April 24, 2019
Good as always. Clean and reliable and flexible service.
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NZ Traveler
Melbourne
10 /10 Excellent
Reviewed: Wednesday, April 24, 2019
Rented the car from Melbourne airport. Even though it was close to mid night both the staff members at the main counter were very helpful. They were quick in providing the rental cars. Got KIA CERATO in a clean condition. Also requested for a baby seat which the staff already arranged for in-advance. Document check and other formalities were quickly completed. During return the staff was available at the Drop-off zone. They confirmed the full fuel indicator and also took a photo as confirmation. Gave enough time to take out stuff from the car. Overall it was a very nice experience, unlike to few reviews which i read previously. Great going guys, will rent again from Europcar when needed.
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Muhammad
Melbourne
9.3 /10 Excellent
Reviewed: Wednesday, April 24, 2019
Excellent. Counter staff for my pickup was helpful and easy to work with, no upsell of insurance.
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S.Jackson
Melbourne
8.3 /10 Very good
Reviewed: Thursday, April 25, 2019
All good.
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Stevo Perth
Melbourne
8.3 /10 Very good
Reviewed: Sunday, April 28, 2019
Excellent car and good rate. REALLY ANNOYED at being billed over $20 for providing the drivers licence of my wife and not being told we would be CHARGED FOR A SECOND DRIVER BEING REGISTERED - even if she didn't drive the car. This was DECEPTIVE practice.
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S.Banfield
Melbourne
10 /10 Excellent
Reviewed: Thursday, May 9, 2019
Friendly staff, car in great condition. Way to many entries on the keyboard for the service agent to finalise the paperwork.
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Anonymous
Melbourne
8 /10 Very good
Reviewed: Wednesday, May 15, 2019
There's no warning about fuel charge after return. Be aware of that. Fuel meter indicated full when I returned the car. Still, I got charged for 8 litre(AUD30) the day after.
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Julie
Melbourne
10 /10 Excellent
Reviewed: Friday, June 7, 2019
Great car, but they charged us for 6 litres of fuel just after we filled it where it clicked of twice at the pump. An issue to still be resolved with Europecar.
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G.Conomos
Melbourne
8 /10 Very good
Reviewed: Monday, June 10, 2019
Just another big company with scant regard for customers.
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F.Ferro del Valle
Melbourne
6.7 /10 Average
Reviewed: Wednesday, August 21, 2019
Car unusually old.
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A.White
Melbourne
10 /10 Excellent
Reviewed: Saturday, August 24, 2019
car was great
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Y.LIM
Melbourne
7 /10 Good
Reviewed: Saturday, September 7, 2019
Unclear on how to drop off the car.
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N.O'Hagan
Melbourne
8.7 /10 Very good
Reviewed: Monday, September 9, 2019
Car was too big for one person also the brand of car was very thirsty in relation petrol and not very eco friendly
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P.Tunley
Melbourne
5 /10 Average
Reviewed: Wednesday, September 11, 2019
The pick up process was disgusting. 45 minutes in line after having booked is a disgrace and meant we had to cancel booked activities in Melbourne City. Why I had to stand in line while people who had not booked ummed and ahhed over choices or had to have every said twice due to language barriers is beyond me. Why I had to write on scrap pieces of paper which were then scanned or give details that I had entered under my booking was also staggering. My past rental experiences at all other large airports in Australia have taken 10 to 15 minutes. It was unbelievable. I happened to see the manager in the car park and asked her how this could be, she suggested I join the loyalty programme, nothing about how they can sort the issue inside that was going on. When I suggested having a separate desk for people who had not booked she said this had been tried and did not work as they got served faster thasn those who had booked in the end. How the hell does that happen. There were 5 staff working, if you make just 1 line for those who have not booked then it must become faster for the people who have booked with four people serving them. If there is no one in the non-booked line then that person can also serve a booked person. Where is the reward for booking ahead. This was a monumental clusterfuck that affected the whole day for a group of visitors who had one day to spend in Melbourne. One of the group had to cancel seeing his sister for lunch who he had not seen in 5 years as we had other booked activities to get to. I would not be writing this if this was the way it is in Australia but past experience means I know it isn't and something was wrong with this company office. Further we did not get a Nissan X Trail as requested, we have had the X Trail twice before, and I am aware how that is never guaranteed the Subaru Forrester was nothing on the X Trail. A real disappointment and will not be using Europcar again.
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A.Abdul Razak
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, October 13, 2019
We did not receive the car that we booked for which was the subaru forester. Instead we got a kia sportage which we could have easily booked for lesser price. Other than that, everything went without a hitch
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Anonymous
Melbourne
9 /10 Excellent
Reviewed: Thursday, November 7, 2019
Europcar has different car classes as advertised on easyrentcar. I booked a RAV4 but Europcar would not give me one for the price. They would only give me a Mitsubishi ASX. Had to pay 2x the advertised price for the correct size and class vehicle. Not happy at all. Get this fixed.
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Cheng Li
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 12, 2019
Service fast and nicely. The car is in a good condition.
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Shaemaree86
Melbourne
7.7 /10 Good
Reviewed: Wednesday, December 11, 2019
Ended up in a different car. I have always used my debit card as I do not own a credit card but was told at pick up that is not allowed with this booking as I hired a premium car. This information should have been passed on at time of booking. I then ended up with A choice of 2 cars since everything else was booked out. A camry or Renault, I asked what was a Renault and was told its a nice sedan. I paid for that and was given a Renault koleos, a big SUV not a sedan.
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O.Smith
Melbourne
9 /10 Excellent
Reviewed: Wednesday, January 1, 2020
Got a better can than I booked which was great. Will use europcar again because of this
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X.Li
Melbourne
9 /10 Excellent
Reviewed: Monday, January 6, 2020
Not exactly provided me toyota Rav4 but a Hyunda one instead - this is a little bit dissapointing Also they charged 100$ deposit but not yet returned.
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Lee
Melbourne
9.3 /10 Excellent
Reviewed: Wednesday, January 22, 2020
Good
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P.Shi
Melbourne
10 /10 Excellent
Reviewed: Wednesday, February 5, 2020
We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms! When returning the vehicle, again, customer service was excellent and it was totally hassle free. We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Wednesday, February 26, 2020
All good as always!
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Anonymous
Melbourne
8.3 /10 Very good
Reviewed: Friday, February 28, 2020
Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.
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V.Trask-Hall
Melbourne
10 /10 Excellent
Reviewed: Thursday, March 12, 2020
Excellent swift service
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U.IBEh
Melbourne
9 /10 Excellent
Reviewed: Thursday, June 9, 2022
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
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Anonymous
Melbourne
9.3 /10 Excellent
Reviewed: Wednesday, August 17, 2022
the counter staff was helpful. the process was smooth. car was clean
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L.R Zhang
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, July 30, 2023
Good vale & a female staff was picked phone and she is a very patient to answer my questions, and helped us to fine the right petrol number to fill the car that we rented. Thanks to her.
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Ajinkya Kharde
Melbourne
10 /10 Excellent
Reviewed: Tuesday, August 22, 2023
Onboarding and Guidance was on point - they had made sure that I understood the rules before handover. The car was fresh and clean as I was given the keys for a brand new car which had only driven 17 kms.
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C.Dunn
Melbourne
8.7 /10 Very good
Reviewed: Friday, December 8, 2023
Horrible Chery vehicle. Worst car ever hired.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Saturday, December 30, 2023
The Europcar office is easy to find, instruction provided to pick up and drop off car is very clear and useful. Customer service is very helpful and polite. The SUV car I rented is pretty new and spacious, my kids like it very much. We really enjoyed the trip, double thumbs up for Europcar :).
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Jabulani
Melbourne
9 /10 Excellent
Reviewed: Monday, June 3, 2024
Counter staff were shocking communicators
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Miles Judson
Melbourne
2 /10 Poor
Reviewed: Tuesday, October 20, 2015
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Ingram Matthew
Melbourne
8 /10 Very good
Reviewed: Friday, March 18, 2016
The service was enthusiastic and quite professional.
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Howar Raleign
Melbourne
2 /10 Poor
Reviewed: Friday, June 3, 2016
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Clare Catharine
Melbourne
8 /10 Very good
Reviewed: Tuesday, May 10, 2016
The experience was great and the service was excellent.
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Dwight Bauer
Melbourne
10 /10 Excellent
Reviewed: Sunday, February 22, 2015
Not bad!
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Mignon Archibald
Melbourne
10 /10 Excellent
Reviewed: Monday, October 16, 2017
Renting and returning the car was quite convenient, with detailed return locations. It was a good car rental experience.
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Wayne Raymond
Melbourne
6 /10 Average
Reviewed: Thursday, January 26, 2017
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Geraldine Evan
Melbourne
10 /10 Excellent
Reviewed: Friday, February 23, 2018
The pick-up location is right across the arrival hall at the airport. Just cross the street and you can see several car rental signs. I originally rented an Outlander but got a brand new Forester with just 2000 kilometers on it. It has a lot of space, great horsepower, and the AWD is really smooth.
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Grover Gabriel
Melbourne
6 /10 Average
Reviewed: Saturday, February 4, 2017
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Viola Augustine
Melbourne
2 /10 Poor
Reviewed: Thursday, June 29, 2017
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Samuel Woolley
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 14, 2017
The company's staff are very responsible and helped me promptly when I encountered difficulties.
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Toby Ellen
Melbourne
6 /10 Average
Reviewed: Sunday, February 25, 2018
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Elsie Agnes
Melbourne
10 /10 Excellent
Reviewed: Monday, November 14, 2016
The instructions were clear and the service was excellent.
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Primo Maxwell
Melbourne
8 /10 Very good
Reviewed: Thursday, September 22, 2016
Good
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Kennedy Samson
Melbourne
10 /10 Excellent
Reviewed: Wednesday, December 6, 2017
Returning the car was very convenient.
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Riva Walkley
Melbourne
10 /10 Excellent
Reviewed: Monday, July 17, 2017
Excellent service, easy rental and return
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Tammy Macaulay
Melbourne
10 /10 Excellent
Reviewed: Thursday, December 21, 2017
The lady at the rental counter at Melbourne Airport was very cheerful, embodying the spirit of Melbourne. Hard to describe, but it was funny!
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Hardy Malachi
Melbourne
8 /10 Very good
Reviewed: Sunday, March 17, 2019
It's okay
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Howar Raleign
Melbourne
2 /10 Poor
Reviewed: Wednesday, December 27, 2017
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Marina Pitman
Melbourne
6 /10 Average
Reviewed: Sunday, November 27, 2016
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Hiram Chaplin
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 29, 2016
The car pickup and return process with Europcar is very straightforward. The service is good and the car is quite new. I rented a BMW 220i convertible which was almost brand new with only 3000 kilometers. The car was in perfect condition!
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Franklin Raphael
Melbourne
2 /10 Poor
Reviewed: Friday, January 5, 2018
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Meroy Longman
Melbourne
10 /10 Excellent
Reviewed: Friday, August 11, 2017
Excellent! Both pick-up and drop-off were very simple. We just gave the car a quick look-over. We felt sorry for not washing the car before returning it, but their staff said it was their job and we could leave it to them! Very convenient! Highly recommended!
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Curitis Steele
Melbourne
4 /10 Average
Reviewed: Wednesday, August 16, 2017
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Vic Ezekiel
Melbourne
4 /10 Average
Reviewed: Friday, March 2, 2018
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Augus Toby
Melbourne
10 /10 Excellent
Reviewed: Sunday, August 20, 2017
The car rental company is right at the parking lot opposite Terminal 3 of Melbourne Airport. Picking up and dropping off the car is very convenient, and the staff are quite friendly. When they learned that we had a child with us, they provided a car seat for free. When returning the car, make sure to mark the parking lot entrance on the map early. Once you drive into the parking lot, the return point is immediately there. The employee just walked around the car once to complete the check, which was very quick.
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Richard Wesley
Melbourne
8 /10 Very good
Reviewed: Sunday, August 20, 2017
Car pickup was pretty easy; it's my first time renting a car abroad.
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Carr Marshall
Melbourne
4 /10 Average
Reviewed: Tuesday, February 28, 2017
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Ford Middleton
Melbourne
2 /10 Poor
Reviewed: Sunday, January 8, 2017
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Tyrone Kelsen
Melbourne
6 /10 Average
Reviewed: Wednesday, May 3, 2017
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Leonard Christy
Melbourne
10 /10 Excellent
Reviewed: Sunday, May 7, 2017
Very convenient, 200 meters left from the terminal exit
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Robert Field
Melbourne
2 /10 Poor
Reviewed: Tuesday, February 20, 2018
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Willie Haggai
Melbourne
4 /10 Average
Reviewed: Sunday, May 14, 2017
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Hannah Laurie
Melbourne
2 /10 Poor
Reviewed: Tuesday, October 10, 2017
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Harlan Isaiah
Melbourne
2 /10 Poor
Reviewed: Thursday, February 22, 2018
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Gemma Shaw
Melbourne
10 /10 Excellent
Reviewed: Wednesday, May 1, 2019
Pretty good.
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Anna Jim
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 17, 2019
The staff were very patient and friendly. There was only one person ahead of me, so the process was quick. Not bad.
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Viola Augustine
Melbourne
2 /10 Poor
Reviewed: Monday, August 27, 2018
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Andrew Robinson
Melbourne
2 /10 Poor
Reviewed: Monday, October 29, 2018
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Ellis Abbot(t)
Melbourne
8 /10 Very good
Reviewed: Thursday, May 24, 2018
Good attitude, no upselling.
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Ward Wood
Melbourne
2 /10 Poor
Reviewed: Monday, April 16, 2018
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Mavis Sandy
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 28, 2019
Efficient service and good customer service
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Doreen Barrie
Melbourne
2 /10 Poor
Reviewed: Thursday, July 27, 2023
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Bernice Virginia
Melbourne
10 /10 Excellent
Reviewed: Wednesday, September 26, 2018
Okay
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Moira Fowler
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 30, 2018
The store was easy to find, just across the street from the terminal. Though there was a peak rental period and I had to wait in line for a while, the paperwork was processed quickly. They didn't aggressively sell insurance, and once they copied my documents and handed me the keys, I was good to go! Exiting the parking lot was smooth.
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Douglas Bunyan
Melbourne
2 /10 Poor
Reviewed: Friday, January 31, 2020
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Trista Cromwell
Melbourne
8 /10 Very good
Reviewed: Wednesday, January 8, 2020
Both pickup and return were very convenient.
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Mandel Rebecca
Melbourne
2 /10 Poor
Reviewed: Monday, November 18, 2019
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Cecil Cronin
Melbourne
10 /10 Excellent
Reviewed: Thursday, November 14, 2019
Very convenient, quite fast
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Yedda Lucy
Melbourne
10 /10 Excellent
Reviewed: Wednesday, March 13, 2024
Professional and convenient
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Vivian Ezekiel
Melbourne
10 /10 Excellent
Reviewed: Tuesday, January 23, 2024
Satisfied
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Christopher Alsop(p)
Melbourne
10 /10 Excellent
Reviewed: Thursday, August 29, 2019
Quick pickup process and detailed explanations.
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Shirley James
Melbourne
10 /10 Excellent
Reviewed: Wednesday, January 31, 2024
Very satisfied
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Lionel Pope
Melbourne
10 /10 Excellent
Reviewed: Monday, March 25, 2024
Very satisfied
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Cheryl
Melbourne
10 /10 Excellent
Reviewed: Monday, February 19, 2024
Very satisfied, the vehicle is new and the service is fast.
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Olivia Jeremiah
Melbourne
2 /10 Poor
Reviewed: Saturday, February 24, 2024
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Prudence Kennan
Melbourne
10 /10 Excellent
Reviewed: Friday, March 1, 2024
Very good
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Darcy Hill
Melbourne
8 /10 Very good
Reviewed: Monday, July 8, 2024
The overall service was good, explanations were clear.
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Hamiltion O'Connor
Melbourne
10 /10 Excellent
Reviewed: Friday, July 12, 2024
Very satisfied
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Riva Walkley
Melbourne
10 /10 Excellent
Reviewed: Sunday, July 21, 2024
Good
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LMS
Melbourne
10 /10 Excellent
Reviewed: Tuesday, October 29, 2024
Yes car was near new and fantastic.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Friday, November 22, 2024
So easy to book. Wouldn’t hesitate to use again or recommend
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Valriaz
Melbourne
10 /10 Excellent
Reviewed: Wednesday, December 25, 2024
Car was brand new. Staff was friendly and explained everything clearly.
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Neil Blance
Melbourne
10 /10 Excellent
Reviewed: Friday, February 14, 2025
The car was good and as expected.
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Camille FitzGerald
Melbourne
8 /10 Very good
Reviewed: Friday, August 16, 2024
It's okay.
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Denise Robin
Melbourne
10 /10 Excellent
Reviewed: Thursday, September 12, 2024
It's quite convenient.
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Donna Beard
Melbourne
10 /10 Excellent
Reviewed: Monday, September 16, 2024
Excellent
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Abbott Nahum
Melbourne
10 /10 Excellent
Reviewed: Wednesday, October 2, 2024
Very satisfied
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Bertram Toynbee
Melbourne
4 /10 Average
Reviewed: Sunday, October 6, 2024
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Giles Geoffrey
Melbourne
10 /10 Excellent
Reviewed: Sunday, October 6, 2024
Very satisfied.
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Robin Darwin
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Domestic cars are truly impressive. I originally rented a basic Kia small car at this level, but when picking up the vehicle, I was surprised to find a mid-size SUV from the Chinese brand Chery. The car was quite spacious and had advanced smart features, including lane change assist, lane keeping, cruise control, a large touchscreen with phone connectivity, power seats, and keyless entry.
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Suzanne Clarissa
Melbourne
10 /10 Excellent
Reviewed: Wednesday, January 22, 2025
Excellent.
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Spencer Toland
Melbourne
10 /10 Excellent
Reviewed: Wednesday, January 29, 2025
Very convenient, no difficulties at all.
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Hubery Silas
Melbourne
10 /10 Excellent
Reviewed: Friday, February 7, 2025
Very satisfied, but there's no proper place to put the phone for navigation.
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Olga Sandy
Melbourne
10 /10 Excellent
Reviewed: Saturday, February 8, 2025
Very satisfied.
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Selena Katharine
Melbourne
10 /10 Excellent
Reviewed: Saturday, February 15, 2025
Quite satisfied with the service.
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Yedda Lucy
Melbourne
8 /10 Very good
Reviewed: Saturday, March 1, 2025
The experience was okay. The speed limit was 60 km/h, but I drove at 63 km/h and was fined over 1000 yuan for speeding.
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Ruth Moore
Melbourne
10 /10 Excellent
Reviewed: Thursday, March 13, 2025
Pickup was very convenient and communication was smooth. The store is right across from the terminal after exiting the airport, and the car was parked next to the storefront.
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Victor Forster
Melbourne
4 /10 Average
Reviewed: Friday, February 14, 2025
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Dave Winifred
Melbourne
10 /10 Excellent
Reviewed: Wednesday, April 9, 2025
Very good.
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Mamie Jonah
Melbourne
8 /10 Very good
Reviewed: Wednesday, April 16, 2025
It's been a week since the car was returned, and the deposit hasn't been refunded yet. Other than that, no issues.
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Gustave Gold
Melbourne
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Many locations and highly efficient.
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Gale Stone
Melbourne
2 /10 Poor
Reviewed: Saturday, April 26, 2025
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R.Choong
Melbourne
9 /10 Excellent
Reviewed: Sunday, May 18, 2025
Europcar customer service agent is great and helpful even when we need to do an extra day extension request
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Rosemary Godwin
Melbourne
10 /10 Excellent
Reviewed: Thursday, May 15, 2025
It's acceptable.
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Todd Pansy
Melbourne
10 /10 Excellent
Reviewed: Friday, May 16, 2025
Pretty good experience. Picking up and exchanging cars was convenient without too much paperwork.
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Joyce Fowler
Melbourne
10 /10 Excellent
Reviewed: Monday, May 19, 2025
Very efficient.
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Muriel Aldington
Melbourne
10 /10 Excellent
Reviewed: Monday, June 9, 2025
Very good
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Astrid Owen
Melbourne
10 /10 Excellent
Reviewed: Friday, June 13, 2025
Excellent
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Sarah Whyet
Melbourne
10 /10 Excellent
Reviewed: Monday, June 16, 2025
Easy pickup process, the car was very new, with just over a thousand kilometers on it.
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Kim Bennett
Melbourne
10 /10 Excellent
Reviewed: Wednesday, June 18, 2025
When arriving at the store, there was nobody available. The staff entered all the data, and an additional 84 AUD was charged for one person driving.
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Michael Marner
Melbourne
10 /10 Excellent
Reviewed: Thursday, July 3, 2025
Highly satisfied
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Susanna Tomlinson
Melbourne
10 /10 Excellent
Reviewed: Thursday, August 21, 2025
The overall service was excellent, pick-up was quick, and they only asked about additional insurance once. When I declined, they did not aggressively promote extra coverage.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Saturday, September 12, 2026
I rent from this branch twice a year and I’m just really used to using Hertz now.
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G.Anand
Melbourne
9.4 /10 Excellent
Reviewed: Thursday, April 19, 2018
Like: Vehicle was in good condition ..
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