The car rental and related insurance fees were fully paid on the Zuzuche website. However, at the local store, I was required to pay an additional 100 AUD deposit...

On the second day of the rental, the tire had an issue and the car couldn't be driven. Called over thirty times and no solution was provided. Ended up having to stay overnight in a nearby town. The next morning, made over ten more calls and ultimately had to drive the problematic car to a nearby repair shop to get an old tire replaced, then drove over a hundred kilometers to Melbourne to get a new one. Wasted an entire day, and I had three kids and my wife with me! Terrible service!

Renting and returning the car was quite convenient, with detailed return locations. It was a good car rental experience.

car was great

booking platform cluncky

Just another big company with scant regard for customers.

I was pleasantly surprised with both the price and the service.