Average

Yes car was near new and fantastic.

When picking up the car, no staff confirmed the car's condition before letting customers drive off. Later, they blamed existing scratches on the customers. Customer service response was extremely slow and inefficient; it has been three months and there's still no resolution. If you rent from this company, be very cautious. Make sure to video record the car from all angles before picking it up to protect yourself.

The car rental company is right at the parking lot opposite Terminal 3 of Melbourne Airport. Picking up and dropping off the car is very convenient, and the staff are quite friendly. When they learned that we had a child with us, they provided a car seat for free. When returning the car, make sure to mark the parking lot entrance on the map early. Once you drive into the parking lot, the return point is immediately there. The employee just walked around the car once to complete the check, which was very quick.

Got a better can than I booked which was great. Will use europcar again because of this