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Reviewed: Wed, Aug 16, 2017
About Europcar: 4.0 /10
I booked a child seat through the rental company, but when I arrived at Melbourne Airport, the rental counter said I hadn't reserved it in advance and they didn't have any available on the spot. They told me I had to find a child seat myself before my 2-year-old son could get in the car! I made countless phone calls and searched all over the airport and nearby areas, but couldn't find any child seat rentals or sales. Talking to the rental company's representative over the phone didn't help either. Eventually, the rental company told me to come back the next morning to pick up the car, maybe they would have a child seat, but only 50% chance, and they couldn't guarantee it. Fortunately, the rental company called me later in the evening to inform me that a child seat was available.
Economy | Ford Fiesta or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Viola Augustine

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Reviewed: Mon, Aug 27, 2018
About Europcar: 2.0 /10
The car wasn't fully fueled when I picked it up, but I returned it with a full tank. They didn't reimburse me for the fuel difference, which is a matter of integrity.

Hannah Laurie

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Reviewed: Tue, Oct 10, 2017
About Europcar: 2.0 /10
The staff engaged in upselling behavior.

Ford Middleton

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Reviewed: Sun, Jan 8, 2017
About Europcar: 2.0 /10
On the second day of the rental, the tire had an issue and the car couldn't be driven. Called over thirty times and no solution was provided. Ended up having to stay overnight in a nearby town. The next morning, made over ten more calls and ultimately had to drive the problematic car to a nearby repair shop to get an old tire replaced, then drove over a hundred kilometers to Melbourne to get a new one. Wasted an entire day, and I had three kids and my wife with me! Terrible service!

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Small SUV | MG HS or similar
Reviewed: Sat, Dec 30, 2023
“Best deal from QEEQ and best car rental experience with Europcar.”
About Europcar: 10.0 /10
The Europcar office is easy to find, instruction provided to pick up and drop off car is very clear and useful. Customer service is very helpful and polite. The SUV car I rented is pretty new and spacious, my kids like it very much. We really enjoyed the trip, double thumbs up for Europcar :).
About QEEQ: 10.0 /10
I got the best car rental deal through QEEQ which was recommended by my friend. The platform is easy to use and always provide useful information and timely reminders. This will be my first choice moving forward and will recommend to my friends.
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Lee

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Wed, Jan 22, 2020
“Overall great experience.”
About Europcar: 9.3 /10
Good
About QEEQ: 10.0 /10
Easy to book

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