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Search for Europcar Car Rentals in Melbourne

Poor communication, unfriendly and inconsiderate staff

Reviewed: Thu, Jun 9, 2022
About Europcar: 9.0 /10
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.
Mercedes-Benz A Class image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Compact | Mercedes-Benz A Class or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Selena Katharine

View more >
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Feb 15, 2025
About Europcar: 10.0 /10
Quite satisfied with the service.
About QEEQ: 10.0 /10

Elsie Agnes

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Nov 14, 2016
About Europcar: 10.0 /10
The instructions were clear and the service was excellent.
About QEEQ: 10.0 /10

Dwight Bauer

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, Feb 22, 2015
About Europcar: 10.0 /10
Not bad!
About QEEQ: 10.0 /10

Shaemaree86

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Premium | Mercedes-Benz C300 or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Dec 11, 2019
“Would recommend, just look closely into security deposit information”
About Europcar: 7.7 /10
Ended up in a different car. I have always used my debit card as I do not own a credit card but was told at pick up that is not allowed with this booking as I hired a premium car. This information should have been passed on at time of booking. I then ended up with A choice of 2 cars since everything else was booked out. A camry or Renault, I asked what was a Renault and was told its a nice sedan. I paid for that and was given a Renault koleos, a big SUV not a sedan.
About QEEQ: 9.0 /10
Easy process just need more information on deposits and security bonds

anonymous

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Sports Cars | BMW 2 Series Cabrio or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, May 22, 2018
“Good”
About Europcar: 8.2 /10
Like: Had originally rented a cabriolet, but weather had deteriorated. Staff was brilliant in getting me a replacement vehicle that surpassed my expectations (BMW 530i).
Dislike: Were kept waiting for a while because staff was discussing an issue with a previous rental among themselves.

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