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Search for Europcar Car Rentals in Melbourne

Poor communication, unfriendly and inconsiderate staff

Reviewed: Thu, Jun 9, 2022
About Europcar: 9.0 /10
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.
Mercedes-Benz A Class image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Compact | Mercedes-Benz A Class or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Ruth Moore

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Mar 13, 2025
About Europcar: 10.0 /10
Pickup was very convenient and communication was smooth. The store is right across from the terminal after exiting the airport, and the car was parked next to the storefront.
About QEEQ: 10.0 /10

Yedda Lucy

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Mar 13, 2024
About Europcar: 10.0 /10
Professional and convenient
About QEEQ: 10.0 /10

Bernice Virginia

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Sep 26, 2018
About Europcar: 10.0 /10
Okay

Franklin Raphael

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Jan 5, 2018
About Europcar: 2.0 /10

L.CHEW

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Economy | Hyundai Accent or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Nov 20, 2017
“Good”
About Europcar: 8.0 /10
Like: The staff at pick up is friendly but staff at drop off is not friendly.
Dislike: I was told that cash is accepted at drop off counter, but then when I wanted to make cash payment over drop off counter, the staff told me only credit card is accepted.

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