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Search for Europcar Car Rentals in Melbourne

Poor communication, unfriendly and inconsiderate staff

Reviewed: Thu, Jun 9, 2022
About Europcar: 9.0 /10
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.
Mercedes-Benz A Class image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Compact | Mercedes-Benz A Class or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Gustave Gold

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Apr 25, 2025
About Europcar: 10.0 /10
Many locations and highly efficient.
About QEEQ: 10.0 /10

Mamie Jonah

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Apr 16, 2025
About Europcar: 8.0 /10
It's been a week since the car was returned, and the deposit hasn't been refunded yet. Other than that, no issues.
About QEEQ: 8.0 /10

Meroy Longman

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Aug 11, 2017
About Europcar: 10.0 /10
Excellent! Both pick-up and drop-off were very simple. We just gave the car a quick look-over. We felt sorry for not washing the car before returning it, but their staff said it was their job and we could leave it to them! Very convenient! Highly recommended!
About QEEQ: 10.0 /10

Riva Walkley

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Jul 17, 2017
About Europcar: 10.0 /10
Excellent service, easy rental and return
About QEEQ: 10.0 /10

Mignon Archibald

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Oct 16, 2017
About Europcar: 10.0 /10
Renting and returning the car was quite convenient, with detailed return locations. It was a good car rental experience.
About QEEQ: 10.0 /10

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