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Search for Europcar Car Rentals in Melbourne

Poor communication, unfriendly and inconsiderate staff

Reviewed: Thu, Jun 9, 2022
About Europcar: 9.0 /10
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.
Mercedes-Benz A Class image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Compact | Mercedes-Benz A Class or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Sarah Whyet

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Jun 16, 2025
About Europcar: 10.0 /10
Easy pickup process, the car was very new, with just over a thousand kilometers on it.
About QEEQ: 10.0 /10

Olga Sandy

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Feb 8, 2025
About Europcar: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

Ward Wood

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Apr 16, 2018
About Europcar: 2.0 /10

O.Smith

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Convertible | BMW 2 Series Cabrio or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Jan 1, 2020
About Europcar: 9.0 /10
Got a better can than I booked which was great. Will use europcar again because of this
About QEEQ: 10.0 /10

Jimmy

View more >
Intermediate | Toyota Corolla or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Apr 13, 2019
“easy to hire the car on line, pick up and drop off car on Europcar”
About Europcar: 10.0 /10
a little busy at the time for pick up due to only 2 service at the time and some customers spend too much time and questions on it
About QEEQ: 10.0 /10
absolutely easy to book a car on Easyrentcars.com. easy to compare the car you want to take

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