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Search for Europcar Car Rentals in Melbourne

Poor communication, unfriendly and inconsiderate staff

Reviewed: Thu, Jun 9, 2022
About Europcar: 9.0 /10
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.
Mercedes-Benz A Class image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Compact | Mercedes-Benz A Class or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Olivia Jeremiah

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Feb 24, 2024
About Europcar: 2.0 /10
The experience was very disappointing. During pickup, the staff was unprofessional, and it took nearly 40 minutes to get the car. Additionally, due to the staff's unprofessionalism, the deposit was charged incorrectly twice. After the supervisor corrected it, 500 AUD was still charged twice, and only one amount has been refunded so far, leaving me worried about the other.

Cecil Cronin

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Nov 14, 2019
About Europcar: 10.0 /10
Very convenient, quite fast
About QEEQ: 10.0 /10

Ward Wood

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Apr 16, 2018
About Europcar: 2.0 /10
When picking up the car, no staff confirmed the car's condition before letting customers drive off. Later, they blamed existing scratches on the customers. Customer service response was extremely slow and inefficient; it has been three months and there's still no resolution. If you rent from this company, be very cautious. Make sure to video record the car from all angles before picking it up to protect yourself.

Geraldine Evan

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Feb 23, 2018
About Europcar: 10.0 /10
The pick-up location is right across the arrival hall at the airport. Just cross the street and you can see several car rental signs. I originally rented an Outlander but got a brand new Forester with just 2000 kilometers on it. It has a lot of space, great horsepower, and the AWD is really smooth.
About QEEQ: 10.0 /10

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Full Size | Holden Commodore or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Feb 28, 2020
“Overall good car rental experience but could have been improved by less time to pickup”
About Europcar: 8.3 /10
Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.
About QEEQ: 8.0 /10
The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.

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