SUPERB EXPERIENCE

Good attitude, no upselling.

The car rental and related insurance fees were fully paid on the Zuzuche website. However, at the local store, I was required to pay an additional 100 AUD deposit...

The reserved car was not available, so we had to take a downgraded one with a huge price difference! Offering a tank of gas doesn't make up for it! Absolutely disgusting!

All good as always!

Great as always

The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.