Upgrade which I did not ask for but I was charged for and was not informed
Sandra
Australia
Reviewed: Wed, Apr 17, 2019
About Europcar:10.0/10
The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car.
I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge.
I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.
Europcar customer service agent is great and helpful even when we need to do an extra day extension request
About QEEQ:8.0/10
Qeeq is perfect & seamless and it it a great platform to look for multiple available car rentals in the area & date
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Upgrade which I did not ask for but I was charged for and was not informed
Relevant Reviews on Europcar MELBOURNE AIRPORT
Joyce Fowler
-
-
-
-
View more >Todd Pansy
-
-
-
-
View more >Rosemary Godwin
-
-
-
-
View more >R.Choong
-
-
-
-
View more >