Upgrade which I did not ask for but I was charged for and was not informed

Sandra

Australia

Reviewed: Wed, Apr 17, 2019

About Europcar: 10.0 /10

The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.

About QEEQ: 10.0 /10

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Europcar MELBOURNE AIRPORT

Cecil Cronin

Australia

1 days rental

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Thu, Nov 14, 2019

About Europcar: 10.0 /10

Very convenient, quite fast

About QEEQ: 10.0 /10

Gemma Shaw

Australia

1 days rental

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, May 1, 2019

About Europcar: 10.0 /10

Pretty good.

About QEEQ: 10.0 /10

Geraldine Evan

Australia

1 days rental

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Feb 23, 2018

About Europcar: 10.0 /10

The pick-up location is right across the arrival hall at the airport. Just cross the street and you can see several car rental signs. I originally rented an Outlander but got a brand new Forester with just 2000 kilometers on it. It has a lot of space, great horsepower, and the AWD is really smooth.

About QEEQ: 10.0 /10

NZ Traveler

Australia

1 days rental

Intermediate | Toyota Corolla or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Apr 24, 2019

“A pleasant smooth rental experience.”

About Europcar: 10.0 /10

Rented the car from Melbourne airport. Even though it was close to mid night both the staff members at the main counter were very helpful. They were quick in providing the rental cars. Got KIA CERATO in a clean condition. Also requested for a baby seat which the staff already arranged for in-advance. Document check and other formalities were quickly completed. During return the staff was available at the Drop-off zone. They confirmed the full fuel indicator and also took a photo as confirmation. Gave enough time to take out stuff from the car. Overall it was a very nice experience, unlike to few reviews which i read previously. Great going guys, will rent again from Europcar when needed.

About QEEQ: 10.0 /10

I found this site very well priced compared to other website which provide similar car rent services. In-fact for the same car service provider EasyRentcars provide a much better price (including for Full-protection insurance which covers all the things). I have bookmarked the link to use it again.