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Search for Europcar Car Rentals in Melbourne

Upgrade which I did not ask for but I was charged for and was not informed

Reviewed: Wed, Apr 17, 2019
About Europcar: 10.0 /10
The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.
About QEEQ: 10.0 /10
Toyota Corolla image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Intermediate | Toyota Corolla or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Willie Haggai

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, May 14, 2017
About Europcar: 4.0 /10

Riva Walkley

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Jul 17, 2017
About Europcar: 10.0 /10
Excellent service, easy rental and return
About QEEQ: 10.0 /10

Elsie Agnes

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Nov 14, 2016
About Europcar: 10.0 /10
The instructions were clear and the service was excellent.
About QEEQ: 10.0 /10

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Economy | Kia Rio or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Aug 17, 2022
“smooth and good”
About Europcar: 9.0 /10
the counter staff was helpful. the process was smooth. car was clean
About QEEQ: 8.0 /10
did my booking through the app, fuss free process

anonymous

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Sports Cars | BMW 2 Series Cabrio or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, May 22, 2018
“Good”
About Europcar: 8.2 /10
Like: Had originally rented a cabriolet, but weather had deteriorated. Staff was brilliant in getting me a replacement vehicle that surpassed my expectations (BMW 530i).
Dislike: Were kept waiting for a while because staff was discussing an issue with a previous rental among themselves.

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