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Search for Europcar Car Rentals in Melbourne

Upgrade which I did not ask for but I was charged for and was not informed

Reviewed: Wed, Apr 17, 2019
About Europcar: 10.0 /10
The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.
About QEEQ: 10.0 /10
Toyota Corolla image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Intermediate | Toyota Corolla or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Dave Winifred

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Apr 9, 2025
About Europcar: 10.0 /10
Very good.
About QEEQ: 10.0 /10

Hiram Chaplin

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Nov 29, 2016
About Europcar: 10.0 /10
The car pickup and return process with Europcar is very straightforward. The service is good and the car is quite new. I rented a BMW 220i convertible which was almost brand new with only 3000 kilometers. The car was in perfect condition!
About QEEQ: 10.0 /10

Elsie Agnes

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Nov 14, 2016
About Europcar: 10.0 /10
The instructions were clear and the service was excellent.
About QEEQ: 10.0 /10

Grover Gabriel

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Feb 4, 2017
About Europcar: 6.0 /10

Ajinkya Kharde

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Medium SUV | Mg Hs Essence or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Aug 22, 2023
“Would Recommended it 10 on 10”
About Europcar: 10.0 /10
Onboarding and Guidance was on point - they had made sure that I understood the rules before handover. The car was fresh and clean as I was given the keys for a brand new car which had only driven 17 kms.
About QEEQ: 10.0 /10
10/10 for the customer support an booking experience

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