Paid in full, but couldn't pick up the car at the store as it was rented to someone else.

Rented a Ford but was informed that the available car was an Isuzu SUV. Eventually chose to upgrade to an Audi Q7 at my own expense. The Q7 is truly impressive, with L2 autonomous driving and CarPlay features. It was fantastic for driving along the Great Ocean Road. However, one issue with the Q7 is that it doesn't make a sound when locking, so you can't tell if it's locked. When you're near the vehicle, the doors unlock automatically, leaving you unsure whether it's locked or not. The Q7 is quite large, which can be challenging for first-time visitors to Australia. Overall, it's a great car with excellent visibility.

Very satisfied

Very good

This is a terrible car rental company. They gave me a broken car with a dead battery that can't charge itself, making it impossible to start. This ruined two days of my trip! Afterwards, they kept charging my credit card without providing any invoices. My time in Melbourne was ruined because of this car issue. Never go for these big name companies again. Garbage! Cheaters!