Europcar MELBOURNE AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Wayne Raymond

Australia

Reviewed: Thu, Jan 26, 2017

About Europcar: 6.0 /10

The staff were enthusiastic and sincere, and the employees were patient. The car was in good and clean condition. However, there was a suspicion of double charging for the rental fee. I had already paid the full rental amount to Zuzuche, but when I collected the car at the counter, I was asked to swipe my card for the rental fee again. I thought it was a pre-authorization, but the bank statement showed it as an overseas transaction, which was perplexing and worrying. I had to check with the bank after returning to verify if there were double charges, which was quite troublesome.

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

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Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Jan 31, 2020

About Europcar: 2.0 /10

Previously, including right after arriving in Australia, I rented a car from Europcar. They usually have European cars, and the quality is quite good. I never had any issues before, so I only checked the car body before renting and overlooked the rims. When returning the car, they claimed there were scratches on the rims that I caused. It was obvious that the marks were old damage, as even the tires had no scratches. Trusting them turned out to be a trap. The same thing happened again. The rental checklist only showed four damages, but upon inspection, I found damages on the rims and glass.