The first staff member was inexperienced with the process and system operation. When they couldn't provide the reserved car model, they were unable to effectively communicate with the manager. The following supervisor who assisted had a very poor attitude, being indifferent and unhelpful. They offered a lower-end vehicle with only $25 compensation or an upgrade at an additional cost. Then, yet another supervisor came with a different solution. Overall, the experience felt highly unprofessional. The car's condition was acceptable, but the service was very poor. I will avoid using this company in the future if possible.

After returning the car, I handed it over to the staff without any issues. Once I returned to my country, I found out that nearly 10,000 RMB had been deducted from my account. They claimed I didn't refuel the car, and that I had used one car for 11 days when I only rented it for 4 days. I contacted customer service and provided my flight ticket and refueling receipt, which led to a refund of just over 400 RMB for the fuel. When I inquired further, they said it was all insurance charges. How could insurance for a 4-day rental cover 11 days? Additionally, when they deducted the amount from my credit card, a transaction fee was already taken. Even after the refund, I'm still out on the transaction fees, and there's over 9,000 RMB unaccounted for. Is there any chance I would rent from you again?

Excellent service, easy rental and return

We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms! When returning the vehicle, again, customer service was excellent and it was totally hassle free. We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!

I have hired cars previously using the EasyRentCars App before and have found it to be quick and easy.

Good as always. Clean and reliable and flexible service.

Much cheaper than other websites so we were skeptical at first but it worked out well and Europcar provided the car with no issues.