The vehicle was in great condition and the staff were friendly.

Everything was good, but there is no counter at the airport. You need to call for a shuttle, which can be difficult if you are not fluent in English.

Overall, it's quite good. We picked up the car at Melbourne International Airport; the store is about 10 minutes away from the airport with a shuttle service. The service was decent, although the receptionist's attitude wasn't great when she saw we were from China. The car was relatively new. The drop-off location is in the city center and easy to find with GPS. Overall, it was pretty good and reasonably priced, recommended.

Convenient, efficient, cost-effective.

My phone fell from jacket pocket in the shuttle bus. I didn't discover missing until after airport security. I rand East West and they made a special trip back to the airport drop zone to return it .