The staff weren't very friendly, unlike those we met on the Gold Coast (also with East Coast Rentals). They persistently tried to upsell insurance despite us telling them multiple times that we had already purchased supplementary coverage.

Many people choose HERTZ, but we opted for the cheapest option regardless of the company. Although we were a bit worried about the service or car quality, we went with it due to budget concerns. In fact, East Coast Rentals' service was excellent. The only slight inconvenience was that it’s not at the airport, requiring a company shuttle to pick up the car. As soon as we arrived at the lot, we saw a fleet of spotless white cars, all very new. There were no hidden requirements; they simply asked if we wanted to purchase insurance without pushing it. The paperwork was done quickly and we drove off. After returning the car, we even received a text message about the rental details. Great value for money!

Overall, it's quite good. We picked up the car at Melbourne International Airport; the store is about 10 minutes away from the airport with a shuttle service. The service was decent, although the receptionist's attitude wasn't great when she saw we were from China. The car was relatively new. The drop-off location is in the city center and easy to find with GPS. Overall, it was pretty good and reasonably priced, recommended.

Renting a CRV for $39 a day, what more can you ask for? 'Fantastic!' The car had 45,000 miles on it, but it was well-maintained and still drove great. However, QEEQ told us insurance was included, but the rental company said it wasn't, and we had to buy it separately, and it wasn't zero deductible. In the end, we didn’t buy it from them. We were a bit nervous throughout the trip.

Really amazing customer service especially the airport pickup and drop off.